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when it spins it jumps all over the place and goes back to start
i was looking to buy this item but there are really scary reviews on and off the site like very loud noise leaking hose dancing around the floor....
so its not cool that there is no available warranty for this product...
are you not backing up what you sell?
and there is no demo in all of Quebec Province.
so i skip on this purchase for all these reasons if you can fix this like add a warranty and such buy best buy in store will buy this item.
I got the warranty on this just in case. It looks like I probably won't need it. Works well, and gets things clean! The only complaint I have is that the spinner is way too loud. I'm scared my neighbors are going to complain. It sounds like someone is jack hammering on the wall next to me. This lasts anywhere from two minutes to four minutes depending on what cycle. I've managed to find a setting that works for me. I put it on the soaking setting, and set the spinner cycle to 1. Luckily this reduces the "Jack Hammer" sound time to one minute at the end of its cycle. I've adjusted the foot pedal, tried to put foot silencers on, and measured perfectly inside to make sure everything is where its supposed to be. Tried everything, but it still makes LOUD noises. I think the spinner is going so fast that it bangs against its walls violently. I hope my apartment neighbors can deal with this for years to come twice every week lol. Is there any way I can adjust the spinner's speed? That would be probably the best, but I am no mechanic.
Never buy this garbage. At first the machine works well, but when comes to spin cycle it begins to jump and ride, and then returns to the previous washing cycle.
We can't start washing and relax. Buy it washer only if you do not mind your time and nerves.
I ordered this item online and it was supposed to be delivered after 3 days, but the item is still not delivered after 15 days and no one at best buy customer service is answering what's going on.
If it's not in the stock available why do they sell it and make inconvenience for the clients which results in decreasing their credit.
And the customer service people of best buy are like machines just sending automated drafted responses, which means they are even not reading the emails.
I recommend trying other websites rather than Bestbuy for online purchase.
I would like to have a warranty for this item.When I bought it online from my cellphone I did not see this option.
this machine is very awesome, we have been using it for a month, it's easy to install and use, very quiet. for the space we have this was the only washer machine which can fit, i would like to buy the 1.6 but for just 3/4 cm in height was not able to put it in the kitchen. it's not heavy, very easy to move.
the load that you can put inside is not too much but what i really like that we can use speed wash function which it takes 17 minutes and it really wash very well, like that instead to wash with normal function 30 minutes we are able to wash several time for 17 minutes every time.
Purolator has really a bad service, i called them twice telling them that i'm available at home from 5pm to 8pm but they didn't care about my call and they come 2 times at 14:30 were nobody was at home and they left me a paper, at the end i had to go to pick it up by myself.
Works really well, compact and light enough to carry to the sink with the option of regular hookups. Best part was the next day delivery from best buy i was pretty shocked to have it at my door the next day considering i live in a rural area!
Does the job nicely. I had to return/exchange the first one as it leaked out of the bottom on arrival. Quick relatively painless process taking the washer into the store, new one arrived 2 days later.
Very small loads, not load (other than the end beeps or if you open the top/press buttons). you can customize the cycles, giving longer wash time, more rinses or more spin time.
built in lint trap is nice.
great its just me so small loads are handy ordered on a Sunday received on the Wed. real quick would recommend to all
Just purchase brand new but some button doesn't work. Need to call bestbuy to exchange it
This is a very good machine. Im happy I bought it so i dont have to go out to wash our laundry. The size is perfect, i have to wash 2x weekly for it washed few clothes only but its ok for me. Thanks for Best Buy , the delivery was only less than a week , very convenient because they email you the dates for delivery.
HAS THIS MACHINE FOR ONE WEEK ONLY, SO FAR SO GOOD. WORKS WELL AND CLEANS WELL.
This washer is awesome!
Saves money to students, makes mama happy in RV, you just put laundry in, push button, and on the way to rocking chair. Ha :-) Very quiet !!!
As I said "It's awesome"
Works well, but drain hose is flimsy and I have to elastisize it to the water intake hold or it will flip out onto floor and cause flood. Also now spin cycle drum makes a very loud noise when spin cycle is going, load is not uneven but very noisy
When I received this machine I was disappointed - it was not new and had a screw floating around in the washer drum - this was the screw for the bottom dust cover that I thought was missing - but I found it hidden in garbage paper in the box. I was very disappointed and phoned Best Buy and spoke to Chris. He said that he was sorry and would take off 10%. I said o.k. as I am a senior lady and have no way to get this washer over to Best Buy or to a Purolator Office. I plugged in the washer and it worked well. I have done about 10 loads and am happy with it. I only do small loads as there is only myself and my wee doggie. I am happy to get 10% off but am disappointed that it wasn't new. It has worked well so far and I am happy. Would give a better 'overall rating' but not happy with how Best Buy does business.
In the end, you get what you pay for. With that in mind, I should rate it a 5.
We have had ours for almost 2 years now and it arrived as new, not used. It has saved us a lot of water and electricity!
We are now having issues with the internal water valve. Do I pay for a repair service or replace it? I may fix it myself to save money, which was the intent anyway.
YES! the cloths are spun so vary well and they are dry in a short time.
I purchased this online and was sent a machine that was either reconditioned or used then repackaged. It was dirty.
Perfect load size, easy to set up, and work well so far.
Was hesitant to purchase because of previous reviews. I'm glad i went with my gut instinct and purchased. It's a great machine for its size, washes clothes and removes all stains. With the spin cycle, the clothes come out extremely dry,which I then hang dry overnight and by morning they are dry. It can hold about 5 shirts and 5 pants and a few smaller items, on the largest load. Can wash sheets, and other bigger items as well. Purchased it from bestbuy Oshawa. Had such a positive experience while purchasing, employees were so helpful and explained in detail from start to finish on how to assemble and operate. Bought the extended warranty Incase anything were to happen. Glad I did for ease of mind. I highly recommend this to anyone who has to make trips to the laundromat. Easy and fast set up. Already comes with universal faucet adaptor. Go out and purchase, you will not regret it!!!!!!!!
bought it 42 days ago, it worked fine, although very small tub.. so it takes a long time to do a few loads of laundry. Now, it does not spin after only 42 days.
I tried many times - with clothes inside - empty - nothing spins :(
Terrible purchase !!!!!
Have had washer about six weeks. Starting to leak. Do not buy. As I said in previous review hoses are cheap and hard to get level
At first it was good, but after one month use it starts leaking water everywhere.And bestbuy said they will not be responsible for it since it has been delivered over 30 days. When I tried to call the instructor INSIGINIA,their agent just transfer me to bestbuy line again.AND in the end they just transfer you to the other but no one is actually helping.
Conclusion:if you are lucky, you can use it for couple months.But if you are not,then none of them will help you!They did not care about their customer after you wasted your money.
I bought this last month.Firstly I thought it could save me from expensive laundry cost (although this machine is expensive too) ,but after only a month ,it started leaking water and do not drain completely .
I tried to contact the insignia but the man on the phone is useless.He can not find anything with this machine so that he can not help me at all.THEN he suggested me to contact bestbuy. Funny thing is I contact bestbuy and they ask me to contact insignia,and after I told them insignia can not solve my problem ,they ask me to contact with geek square.Geek square then said it is not their business so transfer me back to warranty line.....AT THE END,NO ONE COME TO SOLVE MY PROBLEM!!!
Now I am going to one of those stores hoping someone can truly serve their customer.Otherwise I will return it.
Don't waste your time and money on this brand and bestbuy,go somewhere else.
great machine to use and washes, clothes, good
This one was very small in size !
it is not bad but i don't think it will last long. the hoses are made of cheap material. it is small so most would be better off getting the next size up.instructions are not very good. also only one leg can be leveled and almost impossible to get done. i had to put felt slider pads on and double up on one side to get the machine level
I purchased this washer based on the fine reviews. My washer was a dud right out of the box. Malfunctioned at the 'fill' portion of the first wash cycle leading to massive overflow of the tub out onto the laundry room floor. Quite a nightmare trying to get the full tub to drain as there is no drain selection on controls. Never did get to evaluate a wash or spin dry or any other part of the wash/dry cycle because they don't kick in until the fill is done....which never happened on mine. I'm assuming I just was unlucky on this particular purchase and that these machines are not all like this one.
Returned to Best Buy the next day. Return process was easy and satisfactory. I won't be re-ordering this machine.
I was able to do only a few loads before it stopped working the machine kept on filling with water and emptying water at the 17 minute mark where it would stand still and run water continuously until it got turned off I took it back and got a credit but like many other people I don't want to buy another of the same brand.
I purchased this in December and have waited to write the review to have a few months of use under my belt - early reviews sometimes miss problems that develop later.
I must say that I think this is a great machine, it's fairly portable and does a good job of getting the clothes clean, though there is a trial-and-error process to work out just how much detergent is correct. The spin cycle gets almost all of the water out, which is just as well since I use a drying rack to dry the laundry.
I have noticed a couple of things. The machine really does not like different-sized laundry (like towels and face cloths together, for example)--that's about the only time it tries to walk across the room. Also, it seems sensitive to where it's located. I think the complaints about noise and vibration may be about 50% odd-sized stuff in the barrel and 50% floors that aren't quite up to a vibrating machine with spinning parts full of water on them.
The one thing that does kind of irk me is that the output hose does not always want to stay where I put it. It's leapt out of the sink a couple of times, though fortunately I've managed to catch it when it's only had a chance to spit about a cup full of water on the floor.
WARNING: If you think this is like the old washers ITS NOT.
only 2 wheels (on the back)
and the exhaust hose is flimsy and basically not what i'm used to at all.
Most of all, it is very small. Although it works, your clothes will end up tangled in a big ball.
If i can return this thing I will. I'd rather have an older model that is actually what it says it is; PORTABLE.
I like that but i retren becoz of size it was too small for my family ..
Don't have to go to laundromat any more!
The washer came used, very dirty and damage. I returned the product immediately.
I purchased this machine and I was under the impression to simply try it. My better half was demanding it is misuse of cash and time yet I got it at any rate!
Extremely happy with the quality and execution and how clean washes the clothes. It is very quite and we are to a great degree content with it.
Highly recommended for small families.
l have no problems with this washer it is quiet compact and has different levels of power for wash also levels of water.
Just one problem that I fixed l put a board on wheels under the washer so l could move the washer around the kitchen easier.
The price was very affordable.
The washer is good for a small home, but I waited a week for it to be delivered to my place. When it arrived, I found out the washer looked used coming out of the box with lots of dirty hand prints, yellow water stains, a scratched control panel, and the plastic bag was opened. I shouldn`t be charged full price for a used product. Very disappointed.
Bought this to use in my apartment it looks tiny but can hold good loads its just what i needed.
I bought it two weeks ago and have used it a couple of times washes clothes well perfect for small size places and very quiet and efficient for the price compared to large size machines. The two drawbacks are the manual is a little confusing with steps not in proper order and no instructions of knowing if fabric softener can be used as like in Large machines, other then that lightweight, easy to use and works well for small loads. Would recommend for small apts. and small families
IT'S A NICE SMALL WASHER, GOOD PRICE , GOOD WORKING , EASY TO OPERATE, WASHE CLEAN, I LIKE IT.
lemon lemon lemon
I purchase this machine
1st one was with wheels issues
2nd came all wet and used
3rd was leaking all over my floor and it was used before
I bet they are re boxing it and selling it back to customers
And the funny joke is that in order to get a replacement you need to pay again and wait for your money returned to you.
Another joke is that best buy offered me 10% on my next purchase yea like I am going to buy anything again from this lousy store.
The manufacture will not help you. They claim its a Canada only product and has no information on it. Bestbuy exchanged one washer and still the same product. The units looked used coming out of the box. I suggest buying a Whirlpool washer. These low ends is what you pay for, water damage and short life span. These are only good for nothing, junk! Buy something better!!!!
So about 2 months from the purchase date it starts making this terribly loud noise during the spin cycle, even on empty. The machine is level and I don't see anything wrong. Not sure what to do with it at this point. I'm so disappointed.
The washer is good for small apartments, with small loads.
What i liked:
-the clothes are well washed and wring out
-it's not very heavy
What i didn't like:
-the connectors are very cheap (broke off when trying to unplug from the tap
-the user guide is really not user-friendly. I had to figure out the installation steps myself. Very bad user guide, the steps are not in the proper order...
-the back-wheels are not very useful and not properly designed, you feel like you have to carry the washer whenever you want to move it around...
I bought this a little over a month ago and am very happy with it! Very easy to move around and set up. Only unhappy with one load but that was my fault for putting too many clothes in. I find that both queen size sheets in the same load is too much. I wish it had warm temperature ability.
I purchased this last month and have used it about 6 times to date. First it was easy to order and delivered right to my door and very easy to set up. I had it unpacked, set up and the first load completed in less than 2 hours after receiving it. It does all that it promises. It does take a small load but that was expected. I did not expect such a small machine to clean and spinout the clothes as well as it does. Works better than my full size machine.
To date I like it and am very pleased.
If there is any con its that the wheels don't work well to move it around but as was mentioned in another review its so light its easy to move anyway.
I purchased this machine a few weeks ago and it works great. It's very quiet and the clothes come out almost dry. It's an excellent little machine for one person. I would recommend this machine!
wonderful portable washer, Light weight does heavy job.Very useful for small home or apartment, Only feature that i could not find is the tree water levels. If you read the detail spec of the machine it says three water levels. it should be corrected. Over all i am impressed with the efficiency of the machine.
I have been using the washer for couple weeks and I'm very happy with it.
It's a great washer for small space and works very well. I bought it on sale and for the price I paid it's a steal!
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