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Tell others about your experience with this product.
Shipping took two+ weeks to be completed.
Upon receiving the item the laptop was missing parts (ie DVDROM) and when mentioned to the supplier, no reply received.
I would never buy from this seller again.
I bought this laptop february 17 and even today I'm still dealing with both Bestbuy Online support and the computer sellers. I thought this item was being sold by Best buy but it was being sold by another computer refurbisher.
The shipping apparently was going to be within 5-7 days but instead it took about 15 days to get it delivered. When I contacted the seller they did not even respond back trying to explain why it was delayed. Instead they said they'll be sending one out ASAP. I found out later they created the shipping label but never dropped it off at the post office. Clerical error? mistake ? I can understand both but it was never brought to my attention.
Once I received the item, my excitement lasted for a few minutes as I was missing the DVD-ROM and the fan noise was overwhelmingly loud. I guess Lenovo recognized that the default setting did not have control over the fan speed so they came up with a solution to control the fan speed (download driver setting available on their website). However the DVD-ROM, it was missing and right away I had to check all the settings to see if anything else was missing from the computer. Everything else checked out except the DVD-ROM.
I contacted Bestbuy and I addressed my concerns about how I was going to contemplate my future purchases at bestbuy after going through another issue from this seller. The CSR apologized but did not seem to understand my frustration. The CSR sent an email on my behalf requesting another item to be sent but no reply till this day.
This was the WORST EXPERIENCE for me. I will NEVER EVER buy from BestBuy website again.
I bought this laptop on the 5th of Feb. I was supposed to receive it by the 10th. Didn't show up. Contacted QR on the 14th who said they would investigate and get back to me, they never did. Escalated it to bestbuy on the 19th requesting a cancellation (bestbuy lady was extremely helpful and courteous). QR said they would refund by the 21st. Its end of day on the 22nd and still no refund and of course no laptop. Please do your due diligence before buying from QR, they're known for lousy service. They have changed their name from CNB computers which also had horrible reviews (1.9 stars on google). I've wasted way too much time on this. Laptop specs are great but QR is a major problem. I've never had a bad experience with bestbuy till now, I think associating with QR will damage bestbuys reputation.
I purchased this laptop for the purpose of a mobile linux development machine, I wasn't too concerned about the processor (so long as it has virtualization capabilities, which the i5 equipped in this laptop does), the 16GB ram and 256SSD make this the perfect machine. Video requirements for me are minimal, so the stock
The laptop itself looks practically new, i think the keyboard was replaced and not a mark on the device anywhere. Can't complain about condition.
First time booting on Win10 required the set up process to be complete, after that Win10 boots up incredibly fast. No complaints there.
I shrunk the volume to half and installed CentOS7, works great.
All in all, this has been a great little machine so far.
It has the greatest condition. I just love it!!!!!
everything is the same as it was said on the website.
The only problem is that the buttons on the left top corner are not working well, but any way, I don't use it much~
Everything is fine except the fan makes a bigger noise than the fan on my T420 does.
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