Microsoft Surface Laptop 4 13.5" - Platinum (AMD Ryzen 5 4680U/256GB SSD/8GB RAM) - Eng - Open Box

Model Number: 5PB-00001
Web Code: 15980657

Microsoft Surface Laptop 4 13.5" - Platinum - Eng - Open Box

Overview

**Open Box product. Minimum 6-month warranty. See more information below.**Enjoy lightweight convenience and powerful performance with the Microsoft Surface Laptop 4. It's packed with the latest AMD Ryzen 5 4680U processor, 8GB LPDDR4 RAM, and 256GB SSD to handle multitasking and internet browsing with utmost perfection. Its 13.5" PixelSense touchscreen mesmerizes your eyes with vibrant and realistic picture quality.

Available online only

Delivery times vary by location. Most Marketplace items leave sellers' locations within 2 business days. Allow additional time for shipping.


Overview

**Open Box product. Minimum 6-month warranty. See more information below.**Enjoy lightweight convenience and powerful performance with the Microsoft Surface Laptop 4. It's packed with the latest AMD Ryzen 5 4680U processor, 8GB LPDDR4 RAM, and 256GB SSD to handle multitasking and internet browsing with utmost perfection. Its 13.5" PixelSense touchscreen mesmerizes your eyes with vibrant and realistic picture quality.

This is an Open Box Product. It's been inspected and is fully functional. It includes all original accessories and a minimum 6-month warranty (unless noted otherwise below). For return details, see the Return Policy tab. The product's specs are as follows:

• Free Upgrade to Windows 11 when available (see below)

• 2.0GHz hexa-core AMD Ryzen 5 4680U Microsoft Surface Edition processor and 8GB of LPDDR4 RAM offer ultra-fast, responsive performance to handle multiple computing tasks efficiently

• 256GB solid state drive (SSD) provides enough space to store all your important project files, documents, and photos for anytime quick access

• 13.5-inch PixelSense touchscreen display features 2256 x 1504 native resolution to present life-like picture quality with vibrant colours and precise image details

• Integrated Bluetooth 5.0 connectivity lets you pair compatible devices such as headphones, keyboards, and mice for wireless convenience

• 6,513mAh capacity six-cell li-ion battery fuels the laptop to last for hours, preventing the need for frequent power up sessions

• Ultra-thin profile and lightweight construction slips easily into your backpacks for effortless portable convenience

• One USB-C port, One USB-A port, one Surface Connect Port, one Surface Connect+ Port, and one HP/mic jack provide flexible connectivity options with external monitors, USB docking stations, flash drives, and more

• Supports advanced wireless display (Wi-Di) feature with Miracast technology for wireless screen mirroring of your laptop screen to TVs, projectors, and more

• Dolby Atmos audio technology ensures your sound output is crystal-clear and immersive, giving you a theatre-like experience

• Integrated webcam and studio mics enable HD-quality video chats with your friends and family

• Bilingual backlit keyboard offers bright illumination for typing under dark or dim ambient light conditions

• Pre-installed Windows 10 Home (English) operating system supports a wide range of applications and software for all your productivity and entertainment needs

• Pre-installed Microsoft Office 365 Trial helps write, design, and share files seamlessly across your devices

Upgrade rollout plan is being finalised and is scheduled to begin late in 2021 and continue into 2022. Specific timing will vary by device. Certain features require specific hardware, see https://www.microsoft.com/en-ca/windows/windows-11-specifications

Product Condition
Open Box

Display

Year of Original Release
2021
Screen Size
13.5 in
Native Screen Resolution
2256 x 1504
Touchscreen Display
Yes
Convertible/Hybrid Display
No
Other Display Features
Miracast Capable

Processor

Processor Type
AMD Ryzen 5 4680U Microsoft Surface Edition
Processor Cores
6
Processor Speed
2.0 GHz
Processor Cache
8 MB L3 Cache

Storage & Memory

Solid-State Drive Capacity
256 GB
Hard Drive Speed (Revolutions Per Minute)
Not Applicable
RAM Size
8 GB
RAM Type
LPDDR4

Graphics

Graphics Card
AMD Radeon Graphics
Video Memory Configuration
Integrated
Dedicated Video Memory Size
0 MB
Wireless Display (WiDi) Capable
Yes
VR Ready
No

Inputs & Outputs

USB Ports
1 x USB-A
Display Ports
USB-C, Surface Connect
Other Input or Output Ports
HP/mic jack, Surface Connect+
Expansion Slots
N/A
Digital Audio Output
No
HDCP Compliant
Yes

Networking

Ethernet Port
No
Integrated Bluetooth
Yes - BT 5.0

Power

Battery Type
Lithium Ion
Battery - Number of Cells
6
Battery - Capacity
6513 mAh
ENERGY STAR Qualified
No

Software

Pre-loaded Operating System
Windows 10 Home; Free Upgrade to Windows 11 when available
Operating System Language
English

Physical Features

External Controls & Buttons
Power, F-row, Volume
Webcam
Yes
Keyboard Language
Bilingual
Backlit Keyboard
Yes
Colour
Platinum
Dimensions (cm)
25.27 (W) x 5.23 (H) x 34.01 (D) cm
Dimensions (in)
9.95 (W) x 2.06 (H) x 13.39 (D) in
Weight (lbs)
2.79 lb
  • Laptop
  • QSG
  • PSU

There is no manufacturer content to show for this product. Explore the Details & Specs and Customer Reviews sections to learn more.

Shipping Charges
Free standard shipping on all orders over $35 (before taxes, fees, and promo codes).
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.
PRO OB Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened
For all products 30 Days 0% 15%

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 business days

Warranty Policy for ReCertified, Refurbished & Open Box Products

All of our refurbished products have undergone a thorough software and hardware inspection to ensure you are receiving a fully functional product. We stand by the refurbished products we offer and want our customers to feel confident in purchasing our products. Therefore, we offer a warranty to cover the rare, unforeseen circumstances when the product is not fully functioning after purchase for a minimum of 90 days (or more, depending on the product).

The warranty we provide covers issues related to software or hardware malfunctions such as the camera or charging port not working. Our warranty does not cover malfunctions related to physical damage, water damage, or software modification problems such as jailbreaking or rooting.

If you have any warranty issues, please contact us through the “Contact Seller” button when you log into your order details on BestBuy.ca. You will need to provide both:

  • A description of the issue you are facing
  • The IMEI or Serial number of your product

Afterwards we will provide a prepaid return label to inspect your device so we can determine if it needs to be repaired or replaced. If there are no issues or the issues can’t be replicated, the order will be sent back to you and you will be responsible for the delivery fee of the shipping to and from our repair facility.