NETGEAR Meural 27” Photo, Art, and NFT Wi-Fi Digital Canvas (MC327LW-100PAS) - Birch

After 30 minutes with Netgear support, it was agreed the first delivery was DOA. Bit tricky getting replacement online as the special I had purchased had expired but Best Buy rep got it sorted and I actually received the replacement a day later Up and running with help of youtube and NetGears FAQ's (No instructions with product). Still a few things to sort out but app looks pretty useful. Will mainly use for own library where the ability to caption is invaluable. Could certainly do with more free artwork, where Meural does not compare with competition

I purchase a Meural Canvas a few years ago from Best Buy. After 20 months of ownership, the canvas developed a shrill buzzing sound when on. I emailed support and they confirmed the canvas is defective. They also said the warranty is only 12 months and they could do nothing for me. SO, if you purchase a Meural Canvas, please be prepared to spend hundreds of dollars for what might soon become a paper-weight. I wish I had just spent the money on a piece of real art!!! ALSO - I have a Meural annual membership. The process of cancelling it has been a big hassle and I still don't know if it's cancelled. Here's what I did to cancel it: 1) I signed into my Meural account and thought I had cancelled it there. However, I kept receiving emails saying the membership was going to auto-renew. I thusly signed into my Meural account again and saw that it was very unclear if my membership had actually been cancelled. 2) I contacted Netgear (the parent company) support via email. They said to call. 3) I've now called twice, taking 30 minutes of my time to do so, and both times I was hung up on. Apparently, the person on the other end of the phone couldn't hear me. I used a Google Pixel 5, which is only a few weeks old, to make the calls. I has full cell reception and have never had problems before with people hearing me on calls. Lastly, if this review hasn't convinced you of the potential hassles awaiting you if you purchase a Meural, please google "Netgear reviews". Again, Netgear is the parent company of Meural. After this Google search, you will see the abysmal reviews Netgear has as a company. For example: 1.3/5 on Trustpilot as of the writing of this review. Please do yourself a favour and buy a piece of real art. Don't end up with a bad case of buyer's remorse as I have!

The product itself is nice and I enjoy having new art on my wall throughout the day. Unfortunately, the item I received is having black 'shadows' appear at random from day to day that wipes out portions of the paintings. I've been working with Netgear for 1-2 weeks on a software based fix but nothing has addressed the issue yet.

The frame color is not as shown in the photo. It states a "walnut" color which appears medium brown in the photo. What I recieved was a very very dark brown frame, with no woodgrain. Cheap looking. Can't speak at all to how the frame actually works as I returned it due to the color.

This product was amazing! I say was because I saved a lot of money by buying a regular LED TV and plugging a USB stick with photos into it! But the product was nice, maybe not worth all that money since tvs now come with nice picture frames too!