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HELP HUB : Kitchen Appliances
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There's a lot to consider when buying an appliance. That's why our Appliance Delivery Specialists call within 24* hours of your purchase. (If you complete your order after 7pm ET, we'll call you the next day.)
Please note: During the holiday season from November to January call back times may increase to up to 3 days.
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*If you're a remote delivery customer, these services may not be available to you. Please call 1-866-585-4494 for more information, or if you do not hear from us within 3 days.
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Tell others about your experience with this product.
You can't use both elements on the left side or the right side at the same time without the power flickering on and off. You can only see this on page 29 of the manual and they refuse to change their promotional documentation and training.
Don't buy off you actually like cooking.
I would not recommended to buy this because of the Samsung poor quality service. I have an issue with my stove since 3 month and it it not solved yet. Wrong parts were ordered 3 times. Repairman came doing nothing 2 times. Latest appointment cancelled at the time azI was waiting for them. This is just a nightmare.
This stove is amazing. Cooking is fast and precise, similar to gas, but with the exception of efficiency - induction is 90% efficient while gas is only 50% efficient. Virtual flame is a very nice feature, giving you the illusion of cooking on a gas stove. Leveling adjustments are easy to move up and down making sure your stove sits perfectly.
So why only 4 stars? I give it 4 stars because like every other Samsung product, Samsung engineers didn't complete the product to perfection. Smart Home Wi-Fi app is painfully buggy, does not connect to Samsung's servers half the time, and limits smart phone remote cooking controls to oven only. Why not give users full control over the cooktop as well? It's available! Just saying! You can electronically lock the touch display, but not the burners. A child can easily turn any of the 4 control knobs and if there is a pot on the stove the burner will turn on. A lock should lock everything not only the touch screen especially on a stove with front controls.
All in all, great buy, modern looking stove, and the perfect addition to your home. Get it if you're in the market for a new stove. You won't regret it.
This is a very nice range (the knobs to turn on the burners are very dangerous if you rub up against them or bump them they turn on ( they need to be harder to turn on ) not good if you have kids for sure
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