Sonim XP3 XP3800 Black Unlocked 8GB ROM/1G RAM Flip Phone-(Certified Refurbished)
Available online only
This device is in good condition, Refurbished Condition 9/10-May has minor scuffs or scratched, NO cosmetic damages on it, The item may have signs of handling such as minor scratches or minor marks. Device has been tested, cleaned and repackaged and fully functional. Clean IMEI.
This model: two sim slot but only one can be use at a time. If phone detect two sim card inserted, Sim slot 2 will disable.
This device is GSM Unlocked and will work with all major Canadian carriers. NOT compatible with any CDMA network, like Sprint, Verizon, Virgin Mobile US or Boost, US Cellular.
Does not support or use Push to Talk !!!
May require to set up Access Point Names (APN) to use carrier network. Please search for instructions online based on your carrier!!
Sonim XP3 has Proprietary customized Android O base OS, so it does NOT have app store and CANNOT install apps.
Network compatible: Rogers/ Wind (Freedom) Mobile/ Mobilicity/ Videotron/ Fido/ ChatR/ Telus/ Koodo/ Public Mobile/ Bell/ Solo/ Virgin mobile Canada/ AT&T/ T-Mobile/ Metro PCS.
Support Freedom mobile include LTE and 3G. APN setting should be auto detecting but also can manually set up in settings.
Not compatible with: Any CDMA network, like Sprint, Verizon, Virgin Mobile US or Boost, US Cellular.
***Network bands in regions may be different, depending on the mobile operator and your location. Upload and download speeds also depend on the mobile provider.
***Available storage is less due to phone software. Available storage is subject to change based on phone software updates and apps usage.
Delivery times may vary, especially during peak periods. Not for someone who need it in rush.
Shipping time = handle time + Shipping time:
after your payment is received, 1-2 business days except weekends and holidays + Shipping to Canada Estimate: Canada post / UPS Standard Service: 3-10 business days.
**Express service not available. Local pick up is not available.
Please be sure to provide us with an accurate physical address. Failure to provide an accurate physical address will result in a delay or cancellation of your order!
If delivering to an apartment / condominium address, please has a BUZZ CODE included on your shipping address.
Our warranty covers manufacturer defects ONLY. Defective items will be fully refunded after matching the IMEI number with the one in our system. Physically damaged items and other situations such as cosmetic problem, water damage, physical abuse, disassembles or reloads and security sticker removed are NOT covered under warranty.
For return items whose return reason not our quality related:
• 10-20% restocking fee to cover the expenses for any unwanted or non-defective returns.
• Buyer pays Return shipping. NO drop off available.
• Refund will be NOT including any shipping and handling fee.
If customer rejects product delivery due to changed mind, or Package return to sender Due to incorrect address issue, $20 will be deducted from refund to cover cost of shipping both out and back.
Please note all returns must be in the same condition received, with all warranty seals in place. All accessories and original packaging box must also be returned for warranty approval. All electronics must be completely wiped PRIOR to the reset (the phone will remain locked even with a reset if the accounts / passwords are not removed first). Your return will be rejected if there are any iCloud/ Samsung/ Google account OR passcodes/ screen pattern locks.
If your order arrives incorrectly or the package was damaged in transit, you must notify us within 2 days of receipt to be eligible for return.
All orders can be cancelled for a full refund before the order has shipped. We do not offer exchanges.
Business Hours of Operation:
Monday - Friday: 9:00AM - 5:00PM Eastern Standard Time.
Saturday, Sunday and all major Canadian holidays: Closed.
We process and ship orders every business day. We do not ship on weekends or holidays.
- Ships in non-retail box with:1 x Sonim XP3 XP3800 phone
- 1 x Removable Li-Ion Battery
- 1 x Compatible Wall Charger
- 1 x Compatible USB cable
- Does not come with: Screwdriver, Quick Start Guide any other accessories.
See helpful questions and answers from shoppers like you.
Seller offers free standard shipping on all orders above $150 for Ground Regular Shipments
Seller offers free shipping on all orders above $200 for Ground Express Shipments**In the event that product is unavailable, you will be refunded within 48 business hours.
Returns can be made within 30 days of receiving your order.
|CANADIAN GADGET||Restocking Fees / Return Eligibility|
|Cell Phones, Smartphones & Wireless Devices||30 Days||0%||10%||10%|
|Cell Phone Accessories||30 Days||0%||10%||10%|
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you received your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 Business Days.
All of our refurbished products have undergone a thorough software and hardware inspection to ensure you are receiving a fully functional product. We stand by the refurbished products we offer and want our customers to feel confident in purchasing our products. Therefore, we offer a warranty to cover the rare, unforeseen circumstances when the product is not fully functioning after purchase for a minimum of 90 days (or more, depending on the product).
The warranty we provide covers issues related to software or hardware malfunctions such as the camera or charging port not working. Our warranty does not cover malfunctions related to physical damage, water damage, or software modification problems such as jailbreaking or rooting.
If you have any warranty issues, please contact us through the “Contact Seller” button when you log into your order details on BestBuy.ca. You will need to provide both:
- A description of the issue you are facing
- The IMEI or Serial number of your product
Afterwards we will provide a prepaid return label to inspect your device so we can determine if it needs to be repaired or replaced. If there are no issues or the issues can’t be replicated, the order will be sent back to you and you will be responsible for the delivery fee of the shipping to and from our repair facility.