I am very disappointed with the weight limit. On Best Buy website it says 90 kg but in the box the manufacturer says 75... in pounds that’s a big deal... especially for the lower. I can’t read a book to my son on the bottom full size bed... 165 lbs is a pathetic limit... the fact that the website is wrong makes it misrepresentation. The white frame is beautiful and seems very solid... the slats though are horrendous... many were warped and different lengths... no guidelines to put in slats...
from Montreal, QC on February 18, 2020
I have not received the sofa at all. The link of shipping tracking does not work. I am just about to call in to request refund.
from Edmonton, AB on January 24, 2020
The item that i received is defective and damage , now im still waiting for the item to return and refund, and we have only small space apartment for this huge box, please respond immediately,
from Victoria, BC on January 11, 2020
Horrible experience. Delivered the wrong couch and the delivery guy would not take it back. After numerous emails the shipping company called and said they couldn't pick it up because they have a one man crew and he cannot do a couch by himself. Am now sitting with three large boxes in our living room and will probably be like this for the Christmas holidays.
from Timmins, ON on December 19, 2019
The experience was mixed. The shipping company apparently lost one of two boxes. However Sheila at customer support resolved the issue. It was good to talk with a real person who knew what to do. I got the second box in a timely manner on a resend with another shipping company. I haven’t opened the boxes yet. I hope pieces match! Sheila’s help was timely, supportive and heartening 🙂👍👍
from New Minas, NS on December 17, 2019
No stars! I bought a double,twin bunk bed for my grandchildren on your black Friday sale, and the double part of the bed was lost. This was a month ago. Can you please help? The children are sleeping on the floor. This is the worst service ever!!!!!! Sharron Grant and Rachel Leroux!
from Brockville On on December 15, 2019
I cannot say enough praise for you guys! I had a horrible experience with wayfair, and got a refund.. went online to look around.. feeling disappointed my merchandise was not coming.. found my reversible sectional online and was surprised to learn best buy had furniture.. ordered, paid and happy to learn shipped same day.. received so quickly and at my door! It's real leather too! Highly recommended! Great experience!
from Meldrum bay Ontario on December 12, 2019
from Westlock, AB on December 12, 2019
My order was damaged when received I had pics taken and paperwork noted off damage to carrier. I wrote bestbuy telling them off damage but haven’t heard back from them to date.
from Port aux basques n.l. on December 9, 2019
The couch itself is a bit hard but I’m sure it will break in. Lots of storage space! I’m a little disappointed of how it converts into a bed. It’s not a pull out sofa bed more of a klic klac style. There were no pictures on the site to show how it opened. Will still do the job but not my preference. All in all this is a cute couch.
from Labrador City, NL on November 1, 2019