We’re evolving how to get you what you need.
Visit us in-store for a safe shopping and service experience, or shop online for pickup or delivery.Learn more

theGeex

5
Average rating based on 1 review

"theGeex is a family owned business that specializes in online marketplace sales and fulfillment of consumer electronics. We utilize the most advanced tools in the industry to test and refurbish our products. Every device must pass our rigorous triage and quality processes in order to be made available for sale on NewEgg. The work we do on refurbished products is performed by factory certified technicians in a professional operation - nothing is repaired in a garage or a warehouse. Everything we sell comes with a minimum 60-day guarantee, and in some cases a 90-day guarantee.

The pride of our company is our customer service department. Our goal is to ensure our customers are equally delighted with with their purchase and the service they receive from our team. We answer our phone! We respond to emails quickly! Most importantly, our team solves issues to the delight of our customers.

We would love to have you as a customer. Please give us a try and we promise to delight you."

Shipping Cost

Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 2 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Large Item Scheduled Delivery (items heavier than 150lbs)

Delivery Method

Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Returns can be made within 30 days of receiving your order.

theGeex Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Cell Phones, Smartphones & Wireless Devices 30 Days 0% 10% 10%
Cell Phone Accessories 30 Days 0% 10% 10%
Computers (Laptops & Desktops) 30 Days 0% 10% 10%
Tablets, iPads & eReaders 30 Days 0% 10% 10%
Smartwatches 30 Days 0% 10% 10%

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 2 Business Days.

Warranty Policy for ReCertified, Refurbished & Open Box Products

All of our refurbished products have undergone a thorough software and hardware inspection to ensure you are receiving a fully functional product. We stand by the refurbished products we offer and want our customers to feel confident in purchasing our products. Therefore, we offer a warranty to cover the rare, unforeseen circumstances when the product is not fully functioning after purchase for a minimum of 90 days (or more, depending on the product).

The warranty we provide covers issues related to software or hardware malfunctions such as the camera or charging port not working. Our warranty does not cover malfunctions related to physical damage, water damage, or software modification problems such as jailbreaking or rooting.

If you have any warranty issues, please contact us through the “Contact Seller” button when you log into your order details on BestBuy.ca. You will need to provide both:

  • A description of the issue you are facing
  • The IMEI or Serial number of your product

Afterwards we will provide a prepaid return label to inspect your device so we can determine if it needs to be repaired or replaced. If there are no issues or the issues can’t be replicated, the order will be sent back to you and you will be responsible for the delivery fee of the shipping to and from our repair facility.

Seller Feedback

  • Pixel 3 phone was in pristine condition. Arrived in a week.

    by

    from Richmond, BC on October 19, 2020