How It Works

Bring your previously played games to the Customer Service desk at any participating Best Buy location. The blue shirts will let you know the value of your games at the Trade-in Station. Receive the trade-in amount in the form of a Best Buy store gift card and use your store credit to purchase anything in the store.*

Instant trade-in available on over 2,500+ current game titles.

You can also purchase popular Previously Played titles for less than the cost of a new version of the game. Previously Played games are 100% guaranteed to work and backed by Best Buy's 30 Day Return Policy.

*Trade-in values change regularly. Trade-in must be in working condition and include boxes. No duplicate titles accepted. No dealers please. See in-store for details. Trade-in program may not be available in all stores.

FAQs

Are all Best Buy stores offering previously played games for trade-in and sale?

Presently, Best Buy offers our trade-in gaming program in most store locations. View applicable stores in the "Participating Stores" tab. We will continue to add trade-in gaming to other stores as we obtain licenses. Check back often for updates!

What type of previously played games can be traded in at Best Buy?

Video games from the following consoles are valid for sale or trade-in: Nintendo DS & DSi, Nintendo Wii, PlayStation 3, Playstation 4, PlayStation Portable, Xbox 360, Xbox One. Please note acceptance of game specific titles is subject to change based on inventory.

Can you trade in previously played games not purchased at Best Buy?

We accept games whether purchased at Best Buy or at another retailer.

What type of warranty comes with a purchased previously played game?

Best Buy provides a 30-day guarantee on previously played games. Customers can be assured that all previously played games are inspected and re-packaged for customers. If a problem arises, Best Buy will exchange it for the same previously played game or provide an in-store credit.

Is there an expiry date on the store credit?

When customers trade in previously played games they receive a Best Buy "store credit" card which does not have an expiry date and is valid on purchases of any product or service at Best Buy or on BestBuy.ca.*

Is there a limit with how many games can be brought in for trade-in?

Customers can trade in an unlimited number of games per day with the exception of a 1 game maximum per title (same game), per day. Games must be in good, re-playable condition and come with the original case. ID must be presented as required by law.

Can previously played games be purchased online?

No, we do not currently sell previously played games online.

How is the value of previously played game trade-ins assessed?

The trade-in value of the previously played games is determined by our National Inventory Control System. To confirm what the current value is for your trade-in, please go to the customer service desk of participating stores.

How is the sales price of a previously played game trade determined?

It is system priced by our National Inventory Control System. Customers are assured that our previously played games are sold in good condition and are guaranteed to be priced lower than a new purchase price.

Best Buy Previously Played Games Guarantee

There's a 30-day guarantee on all Previously Played games. Previously played games are inspected quality assurance. If there's a problem, we'll exchange it for the same game or provide an in-store credit. See an employee in-store for details.

* Trade-in values change regularly. Trade-in must be in working condition and include boxes. No duplicate titles accepted. No dealers please. See in-store for details. Trade-in program may not be available in all stores.

How to trade-in your used cell phone

Estimate your device’s value

Click here to get an estimate on your device

If your device does not have a value, Best Buy Canada will still offer you $50 off the price when you activate a new device on a select 2-year plan

Back up your device

Please ensure to back up all personal information like contacts, pictures, videos, music, calendars, and notes before you proceed to the next step

Factory reset your device

Complete a Factory Reset on your device to ensure that all personal information has been deleted prior to visiting the store

Apple iPhone

  1. Open your device’s Settings app
  2. Select “General”
  3. Scroll down and select “Reset”
  4. Select “Erase All Content and Settings”
  5. Enter passcode
  6. Select “Erase iPhone” to confirm

Android Phones

  1. Open your device’s Settings app
  2. Select “Google Settings”
  3. Select “Security”
  4. Select “Android Device Manager"
  5. Tap on “Allow remote lock and erase” slider to switch off

Remove external memory cards

Remove any external memory cards (e.g. SD cards) from your device

Visit a Participating Best Buy store

Here are the participating Best Buy stores that accept trade-in devices*

Saskatchewan

Nova Scotia

*In-store only. Due to municipal by-laws, trade-in is not currently available in: Surrey & Kelowna (BC), Winnipeg (MB), Sudbury, Woodbridge, Richmond Hill (ON) Granby & Rosemere (QC). Trade-in hours may vary from store hours.

Trade-in your device for an in-store gift card

See a Blue Shirt to help you with your trade-in and redeem gift cards to use toward the purchase of your new phone

Frequently Asked Questions about Trade-In

What is the Best Buy Canada Trade-in Program?

Best Buy Canada's Trade-In Program offers you a convenient way to bring us your gently used electronics to trade for a Best Buy Canada gift card. Due to legal restrictions, you must be at least 19 years old to take advantage of the program.

What can I Trade-In?

We're constantly evaluating categories where we can offer consumers a great value for electronics they no longer use. At this time, we are only able to accept iPod and MP3s, tablets, cell phones, laptops, Macbook, games and gaming consoles.

How much do I get for my stuff?

The age, condition and the original accessories included will affect the Trade-In value of your items. Best Buy Canada uses our proprietary technology to evaluate your device and provide a competitive offer based on the aforementioned factors.

What do I need to include with my product?

Please include any manuals, accessories and packaging that came with the product. Missing manuals and accessories may impact the Trade-In value offered. Please also note that to accept your item for your Trade-In, it must have a visible serial number. The serial number should not be removed, scratched off or manipulated in any way. You are responsible for removing any data from your device before providing the product to us. Under no circumstances shall Best Buy Canada be liable for any loss of any data or media from products delivered to us for Trade-In or recycling.

What is required to complete a Trade-In transaction in store?

Due to legal restrictions, you must be at least 19 years old and have a government issued photo ID. Furthermore, each store depending on its respective jurisdictional by-laws may be required to record additional information.

What happens to the item I Trade-In?

Your device will be:

  • Sold by Best Buy Canada Secondary Markets channels or other Best Buy Canada resale outlets (resale)
  • Sent to the Service Centers (for parts and refurbished devices sold via the Best Buy Canada outlets online)
  • Responsibly disposed of via our Recycling Program

Do I need to bring the receipt for the item I want to trade in?

No, having a receipt will not make a difference in the Trade-In transaction. Trade-In items may have been purchased from retailers other than Best Buy Canada.

How do you assess the condition of my product?

No, having a receipt will not make a difference in the Trade-In transaction. Trade-In items may have been purchased from retailers other than Best Buy Canada.

  • GOOD - The device is fully functional with no technical problems and is in like new condition.
  • FAIR - The device is fully functional with no technical problems, and only a few scratches due to normal use. If the device has a screen, there are no scratches or burned out pixels.
  • POOR - The device has one or more of these issues: Minor functional damage or product failure that can be easily repaired; and more than normal visible wear and tear, including cracks, dents, scratches, dirt, user-added stickers and other signs of use.
  • NOT WORKING - The device has one or more of these issues: It has functional damage or product failure that affects its ability to perform its function or impairs its use and cannot be easily repaired; it has water damage or damage from other fluids. Items falling in this condition will have NO Trade-In value and will not qualify for this program (unless advertised under specific promotions).

Why do some Best Buy stores allow me to Trade in my Used Games but not other Trade In product?

At this time internal limitations restrict our ability to accept product other than Used Games in a small group of stores.

What type of previously played games can be traded at Best Buy?

Video games from the following consoles are valid for trade-in: Nintendo DS and DSi, Nintendo Wii, PlayStation 3, PlayStation 4, PlayStation Portable, Xbox 360 and Xbox One. Please note that acceptance of specific games is subject to change based on inventory.


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