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During the holidays, any purchase made on or after November 6th 2015 can be returned until January 3rd 2016. This extended holiday return policy does not apply to cellular/wireless devices or products that cannot ordinarily be returned. Your original receipt is required for any returns or exchanges. A store credit will be issued for any gift receipt returns. Please ask an Associate for more details.
To ensure quality service, returns and exchanges will not be processed in-store on November 28th, December 26th (26th & 27th for Quebec, Sault St. Marie, Brandford, and Atlantic stores), or online from December 24th to 27th.
You can return items purchased in-store or online to any of our retail stores. You can also return online items by mail using our online form.
Best Buy does not charge re-stocking fees. Just follow the instructions and check the table below to make sure your items are returnable.
IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials, including gifts with purchase or other included or bonus items (e.g. a gift card), may be deducted from the total credit amount.
For online purchases, the return period begins on the date the items are delivered.
*Apparel, fashion apparel, linens and bedding must be unused, unworn (if applicable), unlaundered and still have the original tags attached. Furniture must be unassembled and still in the original packaging. Mattresses must be unsoiled, undamaged, and show no signs of use. Headphones of any kind must be unopened.
**If you are returning an iPhone/iPad/iPod purchased after September 20th, 2013 or that has had the software updated after September 18th, 2013, you will need to turn off the ‘Activation lock’ feature before returning the device. How to disable ‘Activation lock’.
*** Best Buy adheres to the CRTC Wireless Code of conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cell phones may be returned within up to 15 days of the purchase date, or up to 30 days after purchase for those who have self-identified themselves as a person with a disability. Wireless Code of Canada: http://www.crtc.gc.ca/eng/info_sht/t13.htm
Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.
If you purchased an item as part of a bundle package, you may return that item separately. However, if you decide to break up that bundle by returning an item, the price of all items in the bundle reverts to what they would be if they were purchased individually. Therefore, you will receive a refund for the returned item that is less than the price you paid for it when you purchased it as part of a bundle.
If you were charged an environmental handling fee with your purchase, the fee will be refunded as well along with the cost of the item(s).
Returns and exchanges of defective products require your name, address, phone number and signature for audit and fraud prevention purposes. A valid photo ID may be requested to confirm this information. Returns with the original receipt will be made to the original method of payment. Store credit will be given for returns with gift receipts.
When processing a return using a gift receipt, the value of the item(s) being returned will be credited to a gift card. No other types of credits are available.
Terms and conditions are subject to change without notice.
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