Returns and Exchanges Policy

Many items purchased in-store or online can be returned to any of our retail stores. You can also return online items by mail using our online form. Items sold by Marketplace Sellers cannot be returned to Best Buy stores. Please check the seller's return policy using the link on the product page, and then use our online form to request a return of a Marketplace item.

Best Buy does not charge re-stocking fees. Just follow the instructions and check the table below to make sure your items are returnable.

What you'll need to return your item(s):

  • The original receipts (invoices) from your purchase
  • Original method of payment 
    • If you used a gift card and then threw it away, head to a retail store where the refund will be processed on a shiny new gift card.
    • If you used PayPal, your PayPal account will be credited for the return amount. There are no fees for using PayPal -- you can transfer funds from PayPal to your bank account with no additional charges. If your PayPal account is no longer active, please call 1-866-237-8289 or go to the closest store and speak to an associate.
  • Original packaging and all items originally included by the manufacturer or Best Buy (including all manuals, accessories and gifts with purchase or other included or bonus items).
  • Your name, address, phone number and signature.Valid government-issued photo ID may be requested to confirm this information.

IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials, including gifts with purchase or other included or bonus items (e.g. a gift card), may be deducted from the total credit amount.

Return Period by Product Type

For online purchases, the return period begins on the date the items are delivered.

Return Period Type of Product
Not Returnable
  • Books, Magazines & Copyright Materials
  • Digital Downloads
  • Earrings
  • Food, Vitamins & Supplements
  • Intimate Products
  • Open box and floor model major appliances
  • Pre-Paid Cards
  • Services, Deliveries & Installations
Returnable within 

14 Days
  • Air Conditioners
  • Cell Phones and Wireless Devices** (15 days - see below***)
  • Computers, Laptops & Tablets
  • Digital Cameras & Camcorders
  • DJ & Karaoke Equipment
  • Monitors
  • Portable DVD Players
  • Printers
  • Radar Detectors
  • Seasonal Holiday Goods
Returnable within 30 Days - Only if Unopened
  • 3D Glasses
  • Apparel, Bedding & Linens*
  • Baby & Juvenile Products
  • Batteries
  • Beauty, Grooming & Personal Products
  • Blank Media (Digital Memory, Hard Drives, etc.)
  • Camera Lens and Flash
  • Child Safety (Gates, Car Seats, etc.)
  • Cleaning Supplies & Chemicals
  • Computer Components & Upgrades
  • Drones
  • Fashion Apparel*
  • Fitness Accessories & Equipment
  • Furniture*
  • Headphones & earphones (all types)*
  • Hobby-Grade R/Cs
  • Jewelry (excluding earrings)
  • Major Appliances (Exchange only, can be open, but must be unused - more info)
  • Mattresses*
  • Musical Instruments Consumables
  • Office Supplies (Paper, Writing Instruments, etc.)
  • Office Supply Consumables (Ink, Toner, etc.)
  • Pet Supplies
  • Photo Film
  • Portable storage media and hardware
  • Safety Goods
  • Software & Entertainment Media (video games, CDs, DVDs)
  • Virtual Reality Headsets (Oculus Rift, PlayStation VR, etc.)
  • Wind Instruments such as Harmonicas
Returnable within 

30 Days
Items not listed in other categories or subject to the limitations set out below.


*Apparel, fashion apparel, linens and bedding must be unused, unworn (if applicable), unlaundered and still have the original tags attached. Furniture must be unassembled and still in the original packaging. Mattresses must be unsoiled, undamaged, and show no signs of use. Headphones of any kind must be unopened.

**If you are returning an iPhone/iPad/iPod purchased after September 20th, 2013 or that has had the software updated after September 18th, 2013, you will need to turn off the ‘Activation lock’ feature before returning the device. How to disable ‘Activation lock’.

*** Best Buy adheres to the CRTC Wireless Code of conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cell phones may be returned within up to 15 days of the purchase date, or up to 30 days after purchase for those who have self-identified themselves as a person with a disability. Wireless Code of Canada:

Multi-box products: If the product was shipped to you in multiple boxes, please wait until you've received the final box before making a return. The return period (e.g. 30 days for furniture) will start after you get the final piece.

How to return in-store purchases and Reserve and Pick Up orders

To return or exchange an item purchased in store, you can go to any Best Buy retail store within the same country where the purchase was made. Proceed to the Customer Service counter and present your item(s) along with all the required documentation (listed above). Refunds will be processed with the original method of payment. For purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise. For purchases made with a gift card, if the original was discarded, a new gift card will be issued for the refund amount.

How to return online orders

When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product at any Best Buy retail store in Canada, even if you placed your order using PayPal. For your convenience, we also accept returns by mail for orders that were shipped directly to you. Please contact us at 1-866-237-8289 to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days.

Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.

How to return items from Marketplace Sellers

Items sold by Marketplace Sellers cannot be returned to Best Buy stores. Each Marketplace Seller has their own return policy, which you can find on the product description page. The "Return policy" link, just to the right of the price, provides all the information you need to make a return. Please read these details carefully so your return can go as smoothly as possible.


How to return Scheduled Delivery items, large furniture, and major appliances

For information on how to return large items that required Scheduled Delivery (like TVs over 53"), large furniture, or other special items, please contact us at 1-866-853-1168 or click on the link in your Scheduled Delivery Notification email to correspond directly with our Home Delivery experts and determine if the item will require pickup. Please note: furniture items shipped to Newfoundland and Labrador are final sale and cannot be returned or exchanged. If the item arrives damaged the delivery driver and Customer Service team will work with the customer to provide further options or compensation. Visit our Scheduled Delivery page for more information.

Factory sealed Major Appliances (including Washers, Dryers, Fridges, Stoves, Dishwashers, Built-in Ovens & Cooktops) may only be cancelled prior to delivery. (Please note: there is a limited window during which these products can be cancelled. See the Order FAQ help page for more details.) These items are not returnable after delivery. Major appliances purchased online may be exchanged only for the same item/model within 30 days of date of delivery if in unused condition. If purchased in-store, major appliances may be exchanged in-store for another item from the same category within 30 days of date of delivery if in unused condition. Open box and floor demo major appliances are final sale and cannot be returned.

How to return selected cardio equipment

Selected cardio equipment can only be returned by calling our Customer service line at 1-866-853-1168 and requesting a pick up. The equipment must be in the original, unopened box. These items may not be returned in store. 

How to return mattresses

Mattresses can only be returned by calling our Customer Service line at 1-866-853-1168 and requesting a pick up. They cannot be returned in-store. The mattress must be wrapped and protected prior to arrival of the driver. When the driver is performing an exchange or return for sanitary reasons, any mattresses being returned may be refused by the delivery team if the unit(s) are deemed to be “infested” or “soiled”, posing a health risk to the delivery team.

How to return free gifts, included or bonus items, bundles, and fees

All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. If the purchase included a free gift, or an included or bonus item, to qualify for a refund, the free gift, included or bonus item must also be returned.

If you purchased an item as part of a bundle package, you may return that item separately. However, if you decide to break up that bundle by returning an item, the price of all items in the bundle reverts to what they would be if they were purchased individually. Therefore, you will receive a refund for the returned item that is less than the price you paid for it when you purchased it as part of a bundle.

If you were charged an environmental handling fee with your purchase, the fee will be refunded as well along with the cost of the item(s).

Returns and exchanges of defective products require your name, address, phone number and signature for audit and fraud prevention purposes. A valid photo ID may be requested to confirm this information. Returns with the original receipt will be made to the original method of payment. Store credit will be given for returns with gift receipts.

How to Return Items Using a Gift Receipt

If you’ve received a gift that you would like to return, you will need to present the gift receipt in-store. If you weren’t provided a gift receipt, please ask the gift giver to come in-store to confirm their information and we can provide one.

When processing a return using a gift receipt, the value of the item(s) being returned will be credited to a gift card. No other types of credits are available.

How to return jewelry

To return jewelry you must ship it back to us, it cannot be returned to store. You can complete a return request online and we’ll email you a shipping label. Please note that earrings cannot be returned for hygienic reasons.


Product category examples


Fashion Apparel – Sunglasses, Watches, etc.

Blank Media – Items such as CD’s, DVD’s, Digital Memory, USB Flash Drives, etc.

Musical Instruments Consumables – Guitar Strings, Microphones, etc.

Beauty, Grooming & Personal Products – Electric Razors, Skin Care Products, Cosmetics, Press on Nails, etc.

Safety Goods – First Aid Equipment, Ear Plugs, Eye protection, etc.

Software & Entertainment Media – Music, Videos, Video Game Software, Computer Software, etc.

Seasonal Holiday Goods – Christmas Lighting, Halloween Costumes, Easter Decorations, etc.

Pre-Paid Cards – Best Buy and other Gift Cards, Gaming Cards, Loadable Cards, Content Cards, etc

Intimate Products – Swim Wear, Under Garments, Earrings and other piercing goods, Sexual Health, etc.

Selected Cardio Equipment – Life Fitness Cardio Equipment bundles including Rowers, Treadmills, Exercise Bikes, Ellipticals, etc. 

Terms and conditions are subject to change without notice.


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