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PlantsIO Ivy smart pet planter

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PLANTSIO has advanced production facilities with an annual capacity of 1.2 million units. Our production lines utilize automated equipment to enhance production efficiency and product consistency. Additionally, the factory layout is well-organized, allowing for a quick response to market demands. The company has a dedicated research and development department with a highly qualified R&D team, where all members hold master's or doctoral degrees in relevant fields. We maintain close collaboration with several universities and research institutions to continuously promote technological innovation, ensuring that our products remain at the forefront of the industry. We offer a one-year warranty on all our products, committing to take responsibility for any product failures caused by material or workmanship issues during the warranty period. This commitment reflects our confidence in the quality of our products.

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Shipping Charges

Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.

Processing Time

Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.

Shipping Area Restrictions

Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.

Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products

When returning a Marketplace product please note

  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost