Are there any tips to ensure fast delivery of my order to the correct address?

Enter your address information carefully. Ensure it is correct, accurate, and up-to-date. Incorrect address information will cause delays with your order.

  • Include your full first and last name, because entering only a partial name will cause problems with delivery
  • Shipping address can be any address in Canada and should include the apartment number (if applicable)
  • Billing address and phone number must be identical to what's on your monthly credit card statement
  • Include the apartment buzzer number at the end of the address (2410 Mountain Rd. - Buzzer #120) (if applicable)
  • To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order
  • Scheduled Delivery items require a civic address. Delays will occur if only a PO box is provided as the shipping location
Here are some common examples:

Standard address: 2410 Mountain Rd.
Standard address with apartment and buzzer code: 2410 Mountain Rd. Apt. 12 - Buzzer #120
Standard PO BOX Address: PO BOX 4001 STN A 2410 Mountain Rd.

To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number in addition to your PO BOX number as shown above.

Please note: Scheduled Delivery items require a civic address. Delays will occur if only a PO box is provided as the shipping location.

  • If the order is being shipped to a business, the business name must be included on the shipping label. You can enter your full name in the "First Name" field and the name of the business in the "Last Name" field, like so:

First Name: Jane Smith

Last Name: JS Industries, Inc.

Learn more about Delivery & Pickup


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