Skip Navigation LinksHome : HelpCentre : Reward Zone & Services : How does a Product Exchange Plan (PEP) work?

How does a Product Exchange Plan (PEP) work?

Best Buy Product Exchange Plan (PEP) provides comprehensive coverage for your cell phone or data device. The Product Exchange Plan is available only in our stores. Please visit any Best Buy store for more information and to purchase plan.

Some of the Product Exchange Plan’s key benefits are:

Get a New Phone Instantly
If the cell phone you purchased from us should ever have a problem, see us for an instant diagnosis in-store. If it is defective, we’ll replace it on the spot with a brand new phone.

NOTE: Coverage excludes physical and accidental damage. For full details see terms and conditions.

Easy Monthly Payments
Convenient, low monthly payments charged directly to your credit card.

No Surprises
Our Product Exchange Plan guarantees you will have absolutely no out-of-pocket expenses when you make a claim.

Receive a Battery Replacement
If your cell phone battery is defective, we’ll give you a new one.

NOTE: Limited to one battery for the lifetime of your contract.

Get Complete Coverage
Not only are your cell phone and battery protected but our plan also covers any accessories that came inside your phone’s original package.

Convenient Service Locations
Bring your phone to any Best Buy or Best Buy Mobile location across Canada for prompt on-the-spot service.

Learn more about Policies

More to explore
  • Samsung 4K TV Shop Now >
  • Paderno Cookware Shop Now >
  • Furniture Shop Now >