Legal Policies

SHIPPING: If BestBuy.ca ("we") has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you; that notice is our acceptance of your order.  In-stock orders (excluding programmée delivery items) normally ship within 2 business days of placing your order.  Out-of-stock orders will ship once the item is back in stock.  We will send you the shipping notice once the item is back in stock and has been shipped.  How soon you receive the product(s) depends on the shipping method you have chosen.

You may contact us at:

Best Buy Canadian Headquarters
Customer Support Dept.
8800 Glenlyon Parkway
Burnaby, BC, V5J 5K3
1-866-237-8289
email: customerservice@bestbuycanada.ca

We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct cancel or terminate any order for any reason whatsoever.  If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

Advertisements on our Web Site are invitations to you to make offers to purchase products and services on the Web Site and are not offers to sell.  Your properly completed and delivered order form constitutes your offer to purchase the products or services referenced in your order.  Your order will be deemed to be accepted only if and when we send a shipping notice email to your email address.  That shipping notice email constitutes our acceptance of your order and forms a legally binding contract with Best Buy Canada Ltd., which operates Best Buy and Bestbuy.ca.

The total price of your order will be charged to your credit card when our shipping notice email has been sent to your email address.

If you wish to cancel an order, you may request a cancellation by logging into your account and cancelling your order or by calling 1-866-237-8289. However, since our delivery system is focused on fast shipping there is a limited window during which an order can be cancelled. If, for any reason, you are not completely satisfied with a product you have purchased, we would be pleased to exchange or give you a refund in-store on most items you buy online, in accordance with our returns policy. We will gladly exchange Computers, Monitors, Printers, Laptops, Tablets, Cellular and Wireless devices, Home Security Products, Camcorders, Digital Cameras, Radar Detectors, Portable DVD Players, DJ and Pro-Audio Equipment, Projectors and Air Conditioners up to 14 days after you receive your order. All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. Your name, address, and phone number are required when processing all returns and exchanges for the purposes of detecting and preventing fraud. Valid photo ID may be requested to confirm the information provided. Please note: for online returns, Best Buy's 30- and 14-day return policy begins on the date your items are delivered to you.

For your convenience, we also accept returns by mail: please call 1-866-237-8289 to find out how to make a return by mail.  Your electronic invoice is required for both in-store and mail returns.  In the event that a returned order has any packaging, manuals, accessories, blank warranty cards or other items missing, the return may be refused, or we may deduct the value of any of the missing items.  Shipping charges are non-refundable; however, we will refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.  Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item.

We rely on the information you provide through the Web Site, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, which must be true, accurate, current and complete.  You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.

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