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MS Tech

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STORE POLICY & SHIPPING INFORMATION Welcome to our store! 📦 Shipping Information In addition to standard tracked shipping services, we also offer Canada Post Lettermail for small items. Please note: Stamped – No Tracking: Lettermail shipments do not include tracking numbers and are delivered like regular mail. Delivery Time: Most orders arrive within the estimated timeframe; however, occasional postal delays are beyond our control. 🔹 If you prefer a tracked shipping method, please contact us before placing your order so we can arrange an alternative option. 🔎 Product Authenticity & Brand Disclosure To ensure full transparency: Any product listing that does NOT explicitly state “OEM” or “Genuine” in the title is a third-party replacement product. These products are fully compatible with the specified models. They are not original manufacturer products and are not OEM items. We strongly encourage all customers to carefully review the listing title, description, and images before placing an order. If you have any questions regarding authenticity, brand, or compatibility, please contact us before purchasing — we are happy to clarify. Claims made after delivery stating that an item is “not original” when the listing clearly identifies it as a third-party compatible product will not be considered a seller error, as product details are disclosed in advance. 📌 Report of “Item Not Received” If a claim of non-delivery is filed, we will conduct a formal investigation. Any confirmed fraudulent claims may be reported to the marketplace platform and relevant authorities in accordance with applicable policies and regulations. By placing an order, you acknowledge and agree to the above shipping and product disclosure terms. Thank you for your understanding and cooperation.

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Shipping Charges

Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.

Processing Time

Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.

Shipping Area Restrictions

Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.

Finding a product return policy

To review a specific return policy for a product, simply select the ‘Seller Return Policy’ tab on the product page, under the product details tab.

Please note we do not accept in-store returns for Marketplace products.

Learn more about returning Marketplace products

When returning a Marketplace product please note

  • It must be unassembled and still in the original packaging
  • Return shipping costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect
  • For other cases (e.g. you changed your mind), you will be responsible for this cost