Frequently Asked Questions about Trade-In
1. What is the Best Buy Canada Trade-in Program?
Best Buy Canada's Trade-In Program offers you a convenient way to bring us your gently used electronics to trade for a Best Buy Canada gift card. Due to legal restrictions, you must be at least
19 years old to take advantage of the program.
2. What can I Trade-In?
We're constantly evaluating categories where we can offer consumers a great value for electronics they no longer use. At this time, we are only able to accept iPods, tablets and cell phones.
3. How much do I get for my stuff?
The age, condition and the original accessories included will affect the Trade-In value of your items. Best Buy Canada uses our proprietary technology to evaluate your device and provide a competitive offer based on the aforementioned factors.
4. What do I need to include with my product?
Please include any manuals, accessories and packaging that came with the product. Missing manuals and accessories may impact the Trade-In value offered. Please also note that to accept your item for your Trade-In,
it must have a visible serial number. The serial number should not be removed, scratched off or manipulated in any way. You are responsible for removing any data from your device before providing the product to us.
Under no circumstances shall Best Buy Canada be liable for any loss of any data or media from products delivered to us for Trade-In or recycling.
5. What is required to complete a Trade-In transaction in store?
Due to legal restrictions, you must be at least 19 years old and have a government issued photo ID. Furthermore, each store depending on its respective jurisdictional by-laws may be required to record additional information.
6. What happens to the item I Trade-In?
Your device will be:
- Sold by Best Buy Canada Secondary Markets channels or other Best Buy Canada resale outlets (resale)
- Sent to the Service Centers (for parts and refurbished devices sold via the Best Buy Canada outlets online)
- Responsibly disposed via our Recycling Program
7. Do I need to bring the receipt for the item I want to trade in?
No, having a receipt will not make a difference in the Trade-In transaction. Trade-In items may have been purchased from retailers other than Best Buy Canada.
8. How do you assess the condition of my product?
Our associates perform a condition check using our proprietary software system. This tool enables us to conduct a fair appraisal with standardized metrics for each product eligible for Trade-In.
Devices will be given one of four classifications, upon which we'll base your Trade-In value:
- GOOD - The device is fully functional with no technical problems and is in like new condition.
- FAIR - The device is fully functional with no technical problems, and only a few scratches due to normal use. If the device has a screen, there are no scratches or burned out pixels.
- POOR - The device has one or more of these issues: Minor functional damage or product failure that can be easily repaired; and more than normal visible wear and tear, including cracks, dents, scratches, dirt, user-added stickers and other signs of use.
- NOT WORKING - The device has one or more of these issues: It has functional damage or product failure that affects its ability to perform its function or impairs its use and cannot be easily repaired; it has water damage or damage from other fluids.
Items falling in this condition will have NO Trade-In value and will not qualify for this program (unless advertised under specific promotions).