Customer Reviews

Not working, not able to print. After installatio the error message states, REPLACE TONER CARTRIDGE

I just bought this drum unit today and have it in case down the road I have to replace my drum unit I have the spare in head already thank you brother for making best laser jet printers ever its Best to buy one in case cause you never know if there going be sold out or don't know when they be restock again also if ur printer still shows drum needs replace and you already put the new drum unit in go to YouTube and type replace drum unit it should tell u k after put new drum in and still show replace drum ur suppose to open door again and press clear when see drum on screen press 1 for yes and press ok then u should be good to go but check YouTube to be on safe side hope this advice helps everyone

brother's website has to be the worst site I have every searched on, I just bought an all-in-one.They have the wrong toner cartridge in the box, there is no reference on the correct cartridge, searching there website they don't even have my purchase model number listed.

[This review was collected as part of a promotion.] Have purchased this unit for future use when the original drum gives out. Seems fine, but it is quite pricey. It is nearly 1/2 the cost of the printer itself. I was tempted to buy less expensive drums from other manufacturers, but did not and instead went with Brother equipment. It seems that it is now the standard not to include manuals with products, and also the standard in the printing industry to be ridiculously proprietary and charge outrageous prices for basic equipment. This is not Best Buy's fault; it seems to be a conspiracy among printing companies to do this practice. It is very important to research printers well. I do not understand how a compatible drum can cost $35, but a Brother drum is $107.

[This review was collected as part of a promotion.] This was the only place i could find this. Thank you best buy for making this easy!

[This review was collected as part of a promotion.] This toner works amazing that’s my co worker putting it in

My Brother Monochrome Laser HLl2390DW laser printer came with this ink drum, from the factory. While the TN-730 says it is good for 1,200 pages, this DR-730 is advertised at producing a whopping 12,000 pages. After printing only approximately a hundred pages, my Brother printer abruptly ceased functioning and said I *have* to replace the cartridge. No "ink low" warning; no gradual decrease in quality going grey. It just stopped in the middle of an important print job.

[This review was collected as part of a promotion.] I typically do not write reviews for products. However, I feel compelled after multiple failures with this specific drum. 1) It gets dirty too easily. I constantly have to take it out and clean it or I will have black specs all over my documents. Fail! If you want to print manually...it wont let the toner adhere to the paper...therefore it just rubs off. It is a big pain in the rear and has caused me more troubles than I care to count. 2.) It cost more than the printers I own when they are on sale. I just purchased a new brother printer that uses this same drum. Guess what? Same problems and I havent even had it for 24 hours. I've already had to clean it MULTIPLE times. Brother really needs to find a way to make these better. I love brother. I have a color laser printer that uses a different drum. I dont have this problem with that printer. It is THIS DRUM! Rant over.

Replacing the drum was what appeared on the screen of the printer, so that's what I ordered. All it needed was the toner cartridge. So I ordered the toner, installed it in the original drum. I requested a return of the unused drum and was denied a return because it wasn't damaged. That makes no sense at all. Therefore, will never purchase anything from Brother again.

OEM parts are the only way to go. I have tried using other 're-manufactured' or 'new' (non-Brother) parts (toners & drums) but they don't last or even work out of the box. I know it's more $$ but in the long run the OEM toner and quality parts from Brother are the only way to go for trouble/frustration free operation. They will save you time and frustration.