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Overview

A Geek Squad Agent will come to your home or business and handle the complicated and time-consuming process of figuring out what ails your device. An Agent will repair any software related issues and provide an estimate for any hardware, if required.

Computer Operating System and Software Repair

Web Code: 18925632
Sold and shipped by Best Buy

Available for deliveryAvailable online only

Return Policy

Not eligible for return

Read return policy

Low Price Guarantee

Find a lower price anywhere else, we'll gladly match it. Exclusions apply.

See details

Manufacturer's Warranty

Check with the manufacturer for details or add Best Buy Protection for extra coverage.

For Quebec residents: See the Availability Guarantee disclosure in the Specifications section below.

What’s Included

  • Complete hardware and software diagnostics of a single system.
  • Virus removal, OS reinstallation, configuration and setup.

What’s Not Included

  • Data backup of important data stored on the computer.
  • Reinstallation of software programs beyond the operating system.

How To Prepare

  • Ensure that you have backed up your data to an external device or the cloud before your Agent arrives.
  • Make sure you have your wireless network password ready before the Geek Squad Agent(s) arrive as they will need it when working on your computer.

How to book

Once you've placed your order and purchased the service, it's time to book your appointment. You can either:
  • Visit GeekSquad.ca and select "Chat with an Agent"
  • Call us at +1(844)433-5778.

Note

This service is not available in remote locations.

For Quebec residents – Disclosure under the Consumer Protection Act

In compliance with Bill 29, Best Buy and third-party sellers on Best Buy Marketplace do not guarantee the availability of replacement parts, repair services, or maintenance information for any products. Coverage provided through any Best Buy Protection programs and applicable manufacturer warranties, if any, remain in place. Please contact the manufacturer directly for information about their availability guarantee.