Customer Reviews
JBL Free Truly Wireless in-Ear Headphones (White)
Ratings
3.7
Average rating based on 2576 reviews
Rating Breakdown
1108 reviewers rated this product 5 stars.
553 reviewers rated this product 4 stars.
338 reviewers rated this product 3 stars.
243 reviewers rated this product 2 stars.
334 reviewers rated this product 1 stars.
Reviewer Recommendation
67%
Of the 2524 reviewers who responded, 1702 would recommend this product.
Key Considerations
Averages based on how reviewers feel this product performs.
What customers are saying
This summary is generated by AI using customer reviews from multiple languages and translated into English.
Customer rating: 5 out of 5 stars
Jbl
- February 5, 2021[This review was collected as part of a promotion.] Jbl good headphones...jbl the best....take 2hr....
Review originally posted on bestbuy.com
Yes, I would recommend this to a friend.Customer rating: 5 out of 5 stars
Exceptional Bluetooth Earbuds
- January 18, 2019[This review was collected as part of a promotion.] Wow...These JBL Free X bluetooth earbuds are packed with so many great features I love. There is only one downside to these and I will get to that later in this review. There is no doubt the R&D team did an outstanding job to produce an earbud with great sounding music while also keeping in mind the fit, functionality, and style. I will start off buy saying right out of the box the Free X earbuds were charged and ready to be synced with my android phone. Pairing them to my phone only took seconds. So back to opening the box....you will see JBL took pride in their product by packing these so nicely. You will open the box to a nice looking round earbud carry case...small enough to fit in your pocket, the Free X earbuds, charging cable, and several different sizes of ear cups. The Free X earbuds fit nicely into the round carry case with also serves as the charging base. The earbuds sit right inside, neatly tucked in while they charge. I was able to put the earbuds in the carry case into my pocket without my workout pants looking to bulky. I also put them in my gym bag without them taking up to much room. The carry case outer texture isn't too slick, rather it is made of a soft material making it easy to grip. The earbuds themselves fit comfortably into my ear that once I have them in, they are easily forgotten about. No pain, no hot spots, and they aren't too loose to where they will just fall out. I have jogged several miles, worked out at the YMCA, played Pickleball, and I do my outside chores with these in my ears without any issues of them needing to be adjusted. The sounds....oh SO NICE!!! Very clear not to tinny and yet there is good bass. I listen to several types of genre, so having highs, mids, and lows speaks volumes to the clarity and sound produced by these little earbuds. With the volume 1/4 the way up, I can't hear anyone talking. There is only one thing I would have liked to see incorporated with the small carrying case. The carry case lacks the ability to store the charging cable which means it is a separate piece to carry and possibly forgotten. If the case had a pull out cord that retracted back into the case that would be nice. Or the case could be a tad bit bigger allowing me to store the short charging cable inside with the earbuds. I give this 5 Stars and 2 Thumbs Up because of the sounds quality, the fit, the nice carrying case, and because of how easy they are to use.
Review originally posted on jbl.com
Yes, I would recommend this to a friend.Customer rating: 3 out of 5 stars
Were working just fine until recently.
- October 1, 2020I bought these headphones about a year ago and I didn't use them for a while because they were too big for my ear (even with the smallest size jell insert) and would fall out just while I was walking around. I just now started using them at a desk job and they have been fine since I am not moving around. HOWEVER, the battery is now inflating and it has a round bulge on the back of the headphones. Not to mention, the top piece is popping out more and more every time I charge them. They are no longer holding a charge over an hour and neither is the case. I think the battery is going bad. Which is ridiculous considering they are not that old. I will definitely have to look into buying another brand of wireless headphones soon. Make the investment and go with Air Pods that are going to last longer and have better capabilities.
Review originally posted on jbl.com
No, I would not recommend this to a friend.Customer rating: 2 out of 5 stars
Would not recommend
- January 17, 2023I bought these a few years ago. They are decent but hardly any bass. Also the fact that they started SMOKING AND MELTED on my countertop one day. Once I saw the smoke I quickly ran the case outside. It had a small explosion and the battery popped out. I took video of the whole thing and sent it to JBL. No water damage, they were not plugged in. No idea why they were defective. If they were on my couch, bed or in my car it could have caught fire. I did not want the same kind of ear buds but eventually they finally sent me new ones but the same model. They definitely did not want to send me replacements.
Review originally posted on jbl.com
Customer rating: 3 out of 5 stars
Great for working out
- August 31, 2019[This review was collected as part of a promotion.] This is a great sounding unit. The Harmon Speaks truly sound amazing. This unit also fit/feels great in the ear and it stays put unlike some other totally wireless competitors. I also like that you can use just one ear piece should you be wearing it at work like myself, the other one just remains off in the charging case. The right ear piece is the dominant one and will need to be the one you use when only using one ear piece. My only dislike and the reason I give it only 3 stars is because the battery life is below industry standards. I listen to music and low to mid volume and I get 4hrs if I’m lucky, which is why I say it’s a great product for those who are working out or don’t some short 1-2 hr activities. One bonus is that when placing the ear piece in its charger case you have 1 hr of use after only 15 minute of charging. All in all I don’t regret my purchase and will keep rocking out with these bad boys. They are also sweat and water resistant
Review originally posted on bestbuy.com
Yes, I would recommend this to a friend.Customer rating: 5 out of 5 stars
Solid choice for wireless earphones
- May 28, 2019[This review was collected as part of a promotion.] I've previously used wired headphones for all my listening, so these were a great change of pace. I use them mainly for working out and running; they work really well and make me feel a lot less restricted. The fitment and seal in the ear is the best I've experienced, they are very tight and comfortable are also great at blocking out noise. They've never gotten close to falling out either. I listen to a wide range of different music and the Free X's seemed to handle it all very well. The highs and lows sound where they should be and they don't distort the music as the volume increases. I'm able to listen at a higher volume than most of my other headphones while the music still sounds good and enjoyable. They always connected to each other and my phone almost instantly and never had problems disconnecting. The charging case that came with them is very sturdy and does a good job of holding the earphones in place while charging. The magnetic feature on the charging port is a handy feature too. Overall the Free X's are super sleek and are great at what they are supposed to be, in ear wireless earphones. Would recommend!
Review originally posted on jbl.com
Yes, I would recommend this to a friend.Customer rating: 3 out of 5 stars
Light, easy to use, OK sound, no volume control!
- January 24, 2018[This review was collected as part of a promotion.] These are pretty lightweight and more compact compared to other in ear headsets I’ve tried. They come with silicone wraps that help them stay put. I have small ears (inside and out) and they do fit pretty well, even for me. One popped out during a high impact workout session, but for running they have stayed put well and were comfortable even wearing for an hour straight. Note that there is no volume control on the buds. The only way to change volume is directly on your phone which isn't ideal if you want to change volume during a run or workout. The sound is a bit tinny and there does not appear to be a companion app that can increase bass or decrease treble. Maybe they'll add that or fix via a future update.
Review originally posted on bestbuy.com
No, I would not recommend this to a friend.Customer rating: 5 out of 5 stars
Great sounding ear buds in a compact form
- January 5, 2019[This review was collected as part of a promotion.] JBL makes a great set of wireless ear buds here and they're well worth it. I had a hard time getting these buds to suit my ears with the comfort and fit in it's original form out of the box. Luckily there are silicone ear bud covers which help to conform to my ears a bit better. Overall the sound quality is very nice and makes it easy to pair with my iPhone XR. The connectivity is solid and I was able to get great range with the bluetooth distance. I've always been hesitant to stay away from ear buds like this because they never fit my ears well. I usually lean towards an ear bud that has a ear hook for added comfort and stability. Thankfully JBL has some extra accessories included and that did the trick for me. I needed the added comfort and grip of the silicone and I was all set to go.
Review originally posted on bestbuy.com
Yes, I would recommend this to a friend.Customer rating: 5 out of 5 stars
LOVE THESE NEW JBL FREE X
- May 24, 2019[This review was collected as part of a promotion.] Fantastic earbuds. Superior sound and excellent fit, thanks to the new extra size options. These are very light weight, fit tightly in my ears and do not fall out. They are the most comfortable earbuds and don't hurt my ears to sleep in, while listening to my ambient music.The sound quality is FANTASTIC, high quality stereo sound with surround sounds as if coming from every direction. The volume can turn up very loud too, for the times I want to really jam out. The buttons are easy to press and navigate. Over all I'm very impressed. These are my favs. Thanks JBL for such an awesome product. And at a great price.
Review originally posted on jbl.com
Yes, I would recommend this to a friend.Customer rating: 3 out of 5 stars
Great sound, but that's about it.
- July 19, 2020The sound quality in the JBL Free X is superb, and the bass will make sure you know it's there. Sadly, it's hard to enjoy the great sound when the buds are constantly slipping out of my ears, no matter what tip and case I put on them. I was always having to push them back into position in my ear. They frequently have audio cutouts which gets very tedious. The durability is pretty darn awful. I dropped a bud one time, and the outside cover came off, and couldn't be put back together. The case size is HUGE. If you compare it to the airpods case, pixel buds case, or galaxy buds case, you'll wonder if it's even worth buying it. There are many alternatives to these buds, pick one of them instead.
Review originally posted on jbl.com
No, I would not recommend this to a friend.