Customer Reviews

Highly recommended as a landline substitute. Sound is as good as our landline. I installed the Ooma Telo on our four port modem instead of the router, which is supposedly a preferred architecture. I couldn't get it to function until our Internet Service Provider set up an additional MAC address so that the router and Ooma Telo could be connected to the modem. I have requested that our existing landline number be ported and are only part way through this process. Ooma Telo keeps us posted of the porting status. I have contacted Ooma Telo a few times via their chat feature and find their customer support to be very good. So far, so good.

I got the Ooma phone to use with the Xplornet satellite high speed internet service; I was afraid that it would not work with this internet service, but was pleasantly surprised to find that it generally does work quite well. There is the inevitable delay between one person saying something and the other person hearing what was said due to the internet signal going up to the satellite and back down again, but the sound is good except for some occasional distortion and jidder, which may be the result of using the satellite internet service. The phone would probably work even better using a terrestrial high speed internet service.

This device must be connected directly to the router. Far better to purchase the Ooma Telo Air 2 and place this device (which has the answering machine keys) next to your phone in the kitchen, living room, or bedroom. Otherwise if you place this unit in the laundry room or basement, you have to run down there to get your messages. Alternatively, if you have purchased this device, you can purchase a wireless/Bluetoon USB adapter to achieve the same functionality as the Telo Air.

Unbelievable. I tried to activate my new ooma telo and was told there are no phone numbers available in my home province. Customer service was awful. The first rep kept telling me to play along and it would be okay and I would be able to change the number to my own area code later. She kept repeating that so I eventually hung up and tried again. At least the second rep was honest enough to say there were no numbers in my province's area codes. I'm not interested in telling friends and family that I have a phone number in a different province, and would they mind calling me long distance. This is going back ASAP.

The coma service has useful features, but the quality of the hardware is deficient. The Telo base unit has a speaker to listen to voicemail or monitor incoming calls, but the speaker failed within months. The unit itself has a bizarre sticky finish that collects dust, cat hairs etc. and is virtually impossible to clean. What is worse is that it requires rebooting occasionally, when the system stops forwarding incoming calls to the Ooma handset (it simply does not ring or otherwise respond) As for the handsets, HD2/HD3, one major flaw is that the buttons don't light up or go dark when you most need to use them… if you're using the phone with the lights out, you can't see the buttons to answer a call or to hang up.

Have been using Ooma for over a year now. Had some issues in the beginning as others mentioned but it was my equipment, old wifi router. Once I upgraded my router have had NO issues at all. I am using this in my small business that opened Nov 2015 and have no regrets. Have a second unit in my house and just bought a third to get rid of my rogers phone bill. Before you blame ooma like I did, do some research my old wifi router worked well but was 10 years old but not good enough for new technology. Make sure you buy a good router not a 24.99 model.

We had problems with this from the start. Dropped calls, echoing and people not being able to hear you speak (despite you hearing them clearly). After deciding to cancel our service, it got worse. We were refunded for the remainder of our annual subscription, but then got charged the following month. Called them and got refunded for that and received assurances that this wouldn't happen again. Guess what showed up on my credit card again the next month? Yup, another charge. So I call them again and get refunded, apologized to and reassured yet again that they will take care of it. This has been going on for 6 months now, each month going through the same process. DO NOT BUY THIS.

After setting up OOMA Telo, it worked successfully for 2-3 days. However, I then found that while it worked for outgoing calls, incoming calls would not initiate the ring tone on my handset and the call went to voice mail. Since then, I have had 3 calls with OOMA customer service representatives but they have not been able to solve the problem. I have now been upgraded to a level 3 technical service call but a technical representative will not be available for 1-2 days due to lack of available technical staff. I am now seriously considering returning the OOMA equipment and cancelling the service.

I have gone through many different voice over IP providers. Have switched to OOMA and have been using it for over a year now. So far it has easily been the best VoIP service I've used. Others have complained about call clarity, but I have found the call clarity to be great. So much better than the others. In fact, people on the other end of the line noticed a big difference too. For my setup, I do not use the OOMA handset. I have mine hooked up to a wireless Panasonic phone set up and I ensure my internet and the OOMA are plugged into a battery backup (in case I lose power at the house). Haven't had any drops, can hear others loud and clear, and the Panasonic phones offer great range. For me, I have had very good success with the OOMA system.

Installed the Ooma telo Oct 4th - number successfully ported Oct 15th. Had no issue with installation at all - within 10 mins had Ooma up and running. FEATURES I like: any voicemail left on Ooma- sends me a text message with a name & number. Had a hydro power outage last week, no problem, when Ooma is "offline" it re-directs the call to your Cell phone also (set up in settings). KEY to installation - physically disconnect your phone line to the house & have a high internet connection (need at least 180 kilobits upstream & downstream) Ooma is connected between my modem & WIFI router.