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Customer Reviews

Whirlpool 36" 24.5 Cu. Ft. Side-By-Side Refrigerator w/ Ice Dispenser (WRS555SIHZ) - Stainless

Ratings

3.9

Average rating based on 2478 reviews

Rating Breakdown

1047 reviewers rated this product 5 stars.

751 reviewers rated this product 4 stars.

359 reviewers rated this product 3 stars.

134 reviewers rated this product 2 stars.

187 reviewers rated this product 1 stars.

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Reviewer Recommendation

74%

Of the 2219 reviewers who responded, 1648 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

Quality:
Value:
Ease of Use:

What customers are saying

This refrigerator has a mixed performance, with both positive and negative aspects. Customers appreciate the spacious interior, convenient features, and modern design. However, many report issues with the ice maker and water dispenser, as well as premature component failures. While some are satisfied, the reliability concerns suggest this model may not meet expectations.

This summary is generated by AI using customer reviews from multiple languages and translated into English.

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  • Customer rating: 1 out of 5 stars

    Run do not buy

    Reviewed by - January 23, 2025

    This fridge is a joke, doesn't cool, had compressor replaced, didn't work, had control board replaced, still doesn't work, whirlpool obviously doesn't stand by their products. Now i have a huge box that's junk

    Review originally posted on whirlpool.com

    No, I would not recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Ton of room.

    Reviewed by - October 22, 2024

    [This review was collected as part of a promotion.] I’ve had this fridge for ten days and this is what I know so far. It has lots of room, the ice maker works great, I’m having to use the highest setting on the refrigerator side to keep the temp just below 40°, it seems to constantly run and makes several odd noises on a regular basis. I read several reviews prior to making this purchase, many complained about ice maker noise, but once the bin filled up that noise pretty much went away. The reviews mentioning the constant run were correct as were the reviews saying it is overall noisy. Bottom line, if it lasts as long as the 17 year old 25 cu ft Whirlpool it is replacing I will still be a satisfied customer.

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Awesome refrigerator with lots of space

    Reviewed by - July 15, 2020

    [This review was collected as part of a promotion.] I recently replaced my Maytag that lasted more than 10 years with this Whirlpool, so far so good, have lot of space inside, lots of shelves that you can customize in hight and size, snack rack in the door, and even the freezer have a division for pizza boxes. Cons: the water dispenser is too close to the edge of the door and tends to leaks a little after you serve water, the ice dispenser is not too far behind, not a lot of space for a big cup.

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Excellent Features

    Reviewed by - May 22, 2020

    [This review was collected as part of a promotion.] I bought this just over a week ago. I really like the features of this Stainless Fridge, like all the LED lights inside and at the dispenser. Also I like that it has 3 drawers in Fridge instead of the normal 2. I also like that the Ice maker is located in the Freezer door instead of mounted in the freezer area which makes more room for storage. I also like that the shelves are glass in freezer as well, which I prefer. Another thing that I love is it is really Quiet, very nice. A lot of thought went into the design of all the features in this Whirlpool, and I'm impressed I'm really happy with this Fridge.

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Constant mechanical ice issues

    Reviewed by - May 10, 2023

    [This review was collected as part of a promotion.] Rest of the fridge has seemed fine (hopefully no more issues crop up) but the ice maker has had constant mechanical issues. First the rotating dump tray sheared the power/control wire. Had to resolder that, then the water outlet port that fills the tray freezes up often, requiring thawing it out with hot air blown up it. Now the heating element under the tray to loosen the ice before dump has partially detached itself (a flimsy clip seems to have broken off and hopefully doesn't end up in my toddler's water)... Less than a year old, first issues were within months. Online research shows these aren't isolated issues.

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.
    Quality:

  • Customer rating: 4 out of 5 stars

    Overall, great so far

    Reviewed by - August 27, 2023

    [This review was collected as part of a promotion.] I did my research and I still think I bought the right one..but 1. Fridge door racks are very cheap. I see them breaking easily in the future. 2. My old fridge, same make model but many years older, had more that one drawer in the freezer. I like drawers better that shelves so I sourced baskets to fit. Overall, so far food is cold in the fridge and frozen in the freezer. And I have ice. So all good!

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 2 out of 5 stars

    Cheap whirlpool

    Reviewed by - November 21, 2024

    [This review was collected as part of a promotion.] Cheap plastic drawers, ice maker dispenses slushy ice along with the cubed iced. Somewhat noisy fan when running. It does make good ice fairly fast- that’s the only good thing about this one. I’m planning on exchanging for a different model hoping it is better quality. Had a Whirlpool Conquest for 20 yrs - way better quality back then. So sad they have cheapened everything in this fridge these days.

    Review originally posted on whirlpool.com

    No, I would not recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Nice looking piece I’m very happy with

    Verified BuyerReviewed by - December 7, 2019

    [This review was collected as part of a promotion.] Over expectations great large spaces /shelves/ side storage good size easy to put in or take out groceries The setup for the freezer I like one is taller and split in half perfect to storing portion boxes.,freezer shelves set up great with a long split shelves to split Run quiet looking great. I’m happy to purchase this one.Delivery was as promised very kind and professional . I greatly recommended

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Good features but lack of quality control

    Reviewed by - December 7, 2021

    [This review was collected as part of a promotion.] The reason I bought this refrigerator about a month ago, is to replaced 18 years old great whirlpool ED25TEXHW00. I’m so disappointed with quality control this new product, loud noise, interior trim scratch and touch up, also around refrigerator door not seal properly, two doors touched each other in between. Because all that’s they had to replaced it three times,….

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    A Grateful Customer

    Verified BuyerReviewed by - January 21, 2023

    [This review was collected as part of a promotion.] Frateful for the assistance in the purchse of my new kitchen appliances. Manning and his staff are very know and caring with selectiong my cost efficient appliance. The delivery staff, very proud and caring eith installing each appliance to it's functional detail specification. Thank You All!

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality: