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Customer Reviews

Whirlpool 20 Cu. Ft. Upright Freezer (WZF79R20DW) - White

Ratings

4.6

Average rating based on 1744 reviews

Rating Breakdown

1374 reviewers rated this product 5 stars.

252 reviewers rated this product 4 stars.

39 reviewers rated this product 3 stars.

13 reviewers rated this product 2 stars.

66 reviewers rated this product 1 stars.

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Reviewer Recommendation

94%

Of the 1669 reviewers who responded, 1572 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

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What customers are saying

The product has a spacious interior with good organization and storage options. It operates frost-free and energy-efficiently, with bright interior lighting for easy access. Most users find it quiet and reliable. However, some customers experienced premature failures, and there were concerns about the temperature alarm and door shelving design. Overall, it appears to be a well-designed freezer, but prospective buyers should consider the reported reliability and customer service issues.

This summary was generated by AI based on customer reviews.

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  • Customer rating: 5 out of 5 stars

    Great freezer

    Reviewed by - February 24, 2025

    [This review was collected as part of a promotion.]

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Great buy

    Verified BuyerReviewed by - June 14, 2019

    [This review was collected as part of a promotion.] This freezer is surprisingly huge but I’m not complaint. It fits great in the storage area of our apartment and it’s storing everything. I can clearly see everything on the shelves. I would definitely recommend this product

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Very Happy We Chose This Freezer!

    Verified BuyerReviewed by - July 23, 2021

    [This review was collected as part of a promotion.] We've had the freezer for over a month and we're thrilled! It is so spacious, and the layout is so much better than others we looked at with comparable cubic footage. We made the right choice!

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Awesome freezer

    Verified BuyerReviewed by - April 9, 2022

    [This review was collected as part of a promotion.] Awesome freezer. Lots of storage and keeps things frozen solid. No condensation at all. Love the digital buttons and the bottom metal Basket is great. Not plastic like others.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Great storage and works amazing

    Reviewed by - August 26, 2025

    [This review was collected as part of a promotion.] Love the size of this freezer and all the different storage areas. This freezer has keep everything frozen and works great. This was a great price.

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Great freezer

    Verified BuyerReviewed by - January 6, 2023

    [This review was collected as part of a promotion.] Love my new big freezer! Comfortable and easy to use

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 4 out of 5 stars

    New freezer purchase

    Verified BuyerReviewed by - August 8, 2025

    [This review was collected as part of a promotion.] The Whirlpool - 19.6 Cu. Ft. Frost-Free Upright Freezer has been in service for a few months now, and we are pleased with its performance so far. It was on sale when we bought it, and the price was as reasonable as we had found. And we did look around. We are happy with our purchase and overall, we give it four stars. We don’t give five stars often. Here is how we rate items. 5 Stars = Exceeds all expectations, a great buy! (Very Rare) 4 Stars = Excellent find, and the price is okay. You should give it a try. 3 Stars = Works as advertised, and the price is fair. 2 Stars = A little sketchy, but possibly OK, and it may work out. 1 Star = Avoid this product, not worth it.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 1 out of 5 stars

    Lacks cooling cools

    Reviewed by - May 18, 2020

    Even on the lowest setting, my ice cream is melting. I thought the freezer was working the first couple of weeks, but it turns out that the temperature in my garage was so cold (50F), it was helping it getting by. Now that the outside temp is up to about 70F, It simply isn't working as a freezer.This freezer is bad by design. It completely lacks a condenser coil (the part that dissipates heat - see pic where one condenser line runs out and back under the fridge with no coil). The compressor has been running non-stop and is so hot to the touch that it is heating up the metal above to scolding temps. Even the factory insulation melted off the condenser line. Do not even think about buying this freezer. Absolute garbage. And the so called Temperature Alarm, does not exist or does not work, because the temp is maybe 30F inside (a jug of water at the bottom is barely frozen) and no alarm has gone off.

    Review originally posted on whirlpool.com

    No, I would not recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    We've only just begun to freeze

    Verified BuyerReviewed by - March 19, 2021

    [This review was collected as part of a promotion.] The freezer is set up perfectly with a tremendous amount of door and shelf storage that enables us to keep different items in their own separate areas. It runs very quietly. We've really just begun to fill it. My husband grows vegetables during the spring/summer and we're looking forward to blanching and freezing many of them for use during non- growing times.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Just what I needed

    Reviewed by - June 4, 2016

    [This review was collected as part of a promotion.] I've only had the freezer for a little over two weeks, but it's just what I needed to keep all my specialty flours and grains for baking in one place. (The garage.) I also keep my yeast, spices and fruit curds and chocolate ganache in this freezer. It freezes fast and I love that it has an alarm to let me know if the temperature gets too warm.

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.