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AVGearShop

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AVGearShop focuses heavily on HiFi audio, audiophile headphones, home audio/video solutions, ergonomic desk riser (sit-to-stand desk solutions) products, and musical instruments (including digital pianos and piano benches). **Please note that due to COVID-19 the delivery times will take longer than usual. ***Orders placed on or after December 15th 2021 may not arrive before Christmas (depends upon customers location). **** As of November 17th the province British Columbia declared a state of emergency. The extreme flooding has impacted the transportation networks which in turn will cause delays on shipments. This effects any orders that were already in transit and any order placed after the 17th of November. Some parts of the province will still get deliveries. However, there are some parts of the province that are not accessible at the moment. Expect delays, your patience is appreciated.

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Shipping Charges
Free standard shipping may be available on orders over a minimum amount (before taxes, fees, and promo codes). Shipping charges may vary based on item size and your shipping address. Want a shipping charge estimate? Simply add an item to your cart, then access the cart and enter your postal code in the shipping estimate section.
Processing Time
Most items ship within 2 business days after an order is placed*. Allow additional time for shipping to your address.
*Please note: If an item you ordered becomes unavailable, you'll be notified and a full refund will be processed within 2 business days.
Shipping Area Restrictions
Shipping is not available in the following areas*:
  • No restrictions in Canada
*Please note: Shipping area restrictions may vary for large items. If an item can't be shipped to your address, we'll let you know during the checkout process.

Holiday Return Policy: Purchases made between Nov. 1st, 2021 and Dec. 31st, 2021 can be returned up until Jan. 16th, 2022

AVGearShop Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened
Headphones 30 Days 0% Not Returnable
All other products 30 Days 0% 10%
All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 days