Marketplace Returns

Marketplace products have their own return policies. If you're not sure if your product is part of Marketplace, check the product page and look for the "Sold and shipped by" section. If it doesn't say Best Buy, it's a Marketplace product.

Where can I find the seller's return policies?

There are 2 places you can find a Marketplace seller's return policy:

  1. On the product page for a Marketplace product, click the seller’s name to go to the seller’s page. On this page, you’ll find the seller’s return policy.
  2. If you've already placed a Marketplace order, you can access the seller's return policy on both the Order Details page or through your Shipped Order confirmation email.

How do I return a Marketplace order?

To request a return please contact the seller directly from your Order Details page and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date product was received by customer
  • Condition of product
  • Condition of packaging
  • Reason for return

In the return package, please make sure to include:

  • Return Authorization (RA) number supplied by the seller
  • Original packaging
  • Any product accessories
  • Manuals/warranty cards

Can Marketplace orders be returned to Best Buy stores?

  • No, at this time, Best Buy Marketplace items cannot be returned to Best Buy stores.

Didn't find your answer?

If you didn't find what you were looking for, contact us and we'll make sure you get the help you need.


Call us from 8am to 12 am ET.