Customer Reviews

Makes amazing shots of espresso! My husband loves how easy it is to steam the milk and to adjust the milk temperature! Also so clean, no coffee grounds fall out. We LOVE it!

I bought the Oracle Touch about 4 months ago this is an excellent product

[This review was collected as part of a promotion.] Verdict: The Breville Oracle Touch is a wonderful machine, but it is not perfect by any means. Fortunately, its quirks and weaknesses should be acceptable to most, while delivering great café drinks in an easier and cleaner way than traditional manual machines. Initial impressions. It is heavy! At about 35lbs, it is the heaviest machine we own in the kitchen. It is beautiful! All stainless less, minus a few minimal areas of plastic. The included accessories (portafilter, milk jug, single basket, double basket, cleaning brushes, tools, and cleaning supplies) convey quality and forethought from the manufacture. Setup. Setup is guided by an easy to understand quick-start pamphlet. After moving the machine to its permanent location, presoak your water filter, install your water filter, fill the water tank (preferably with filtered water), turn on your machine, test your water hardness, input the results into the machine’s touchscreen, start grinding coffee, and brew espresso! Touchscreen. The touchscreen works well, and provides access to ample customization and easy to access settings that normally would be somewhat tedious to access through analog buttons. In addition to basic café drinks (espresso, americano, latte, and cappuccino), you can modify any of these drinks to your preference and store it as a new drink under any name you choose. The touchscreen also makes conducting maintenance on the machine very easy. Just select what you want to do (cleaning cycle, descale, etc.) and the machine will show you step-by-step direction with color pictures! Oh, you can also set it to auto wake up so it is ready for you when you get to the kitchen to make your coffee! Grinder. The conical burr grinder sits just below a generous hopper with an airtight cover. The hopper can easily be removed to swap out beans and to access the conical burrs for cleaning. The grinder performs well for the most part, with grind adjustment reflecting as you would expect during extraction. There is an additional setting in the conical burrs to adjust the mechanical setup (finer or coarser) of the grind. Tamp Fan. One of the best features of this machine is the ability to grind directly into a portafilter, then having the machine stop the grinder automatically once a certain dose is reached, and then automatically tamp your coffee dose for you… all with no mess! While this is a fantastic idea, it is not always consistent. Some issues encountered are wavy tamps (not often, but happens every once in a while) and under/over dosing, which then leads to a bad coffee extraction. It looks as though the tamp fan doses by pressure and sometimes it is not quite accurate, so instead of giving you 20g of ground coffee, it gives you 20.5g, or 21g, or 19.4g, etc. This can be aggravating because your espresso shot will be over-extracted or under-extracted, and thus wasting (expensive) coffee. The machine is consistent for the most part, but again, it is not perfect. The tamp fan can also be adjusted to dose from 18g to 22g when using the double basket. I recommend sticking with 20g; in my experimentation, consistency has not been great on the low and high end of the 18-22g range. Brewing. The brew group seems to be very good. Temperature has been stable, and pressure seems to be adequate and consistent. The Oracle Touch will also pre-infuse the coffee to maximize consistent flow of your extraction. Contrary to what is noted on many websites, this machine does NOT have a volumetric option. If you are using fresh coffee, and you weight your shot to achieve good brew ratios, then you can get absolutely wonderful espressos and other café-quality drinks, minus the occasional under or over dosing from the tamp fan. Steam wand. The other amazing feature of this machine is the steam wand. The fact that it will steam your milk to your desired temperature, and to the desired froth level, all automatically at the touch of one button, while you are focused on brewing your perfect espresso shot is amazing! The froth milk quality is good enough for decent latte art… believe me, I make some every day! The wand is easy to clean, works amazingly well, and saves time and effort. Ease of use. For our family situation, we wanted a machine that I could experiment with, and that my wife and teen daughter could use without too much trouble to get great café-quality drinks. This machine allows for this. I can try different types of coffees, experiment with brew ratios with a scale, make different drinks, practice latte art, etc. When my wife wants coffee, it involves literally pressing three buttons total, moving the portafilter from the grinder to the group head, and letting the steam wand froth your milk. It is incredibly easy, making great coffee drinks accessible to everyone in your family. Things I love: – Consistent enough grinder, and consistent tamping – Automatic steam wand works really well, including for latte art, but requires regular maintenance to maintain performance – Removable bean hopper makes swapping beans easy (but I recommend buying tweezers with rubber tips to pick the beans left on the burrs) – Thus far, the machine has been easy to service based on well-thought out engineering: cleaning the grinder, cleaning the tamp fan, adjusting the tamp fan, washing the hopper, removing the shower screen, changing the water filter, etc. – Top notch accessories: portafilter and milk jug are high quality, and the tools provided are perfect for routine maintenance – Big water tank! Requires a refill only every 10 coffees or so. It’s particularly convenient – Big bean hopper too! That is good and bad… Good because you don’t have to refill it often, especially if your machine is under 18” cabinets like ours. Bad because if you fill the hopper to the top, the beans will likely go stale before you can use them all – It actually fits under 18” cabinets (see picture) – Plenty of customization features – Easy water refill opening on the front; makes refilling it very easy! Things I don't love: – The shower screen touches the puck in the filter basket. My shots are decent, so perhaps headspace is not a critical issue… BUT, if you believe in the importance of headspace, you will not get it with this machine – The Oracle Touch tries to make brewing really easy by stopping a shot at a specific time. That’s fine if you are weighing your shots, so that you can adjust the grind setting to get the proper yield in a given time. But without a scale, you are just shooting in the dark because different beans (and roasts) require different grind settings. Also, temperature, humidity, and freshness of the beans require grind settings adjustment. So brewing to 25 seconds, or 30s, or for any other time, will yield DRASTICALLY different results at any given time – Low clearance if using the spouted portafilter. A regular coffee cup will fit, but you will need to buy low profile mugs if brewing with a scale, or tilt a travel mug sideways to brew directly into it – Full seven minutes start-up time; this is not a problem if you use the auto-start feature – Original Breville cleaning products (steam wand cleaner, cleaning tablets, water filter, and descale solution) are expensive, and sold out most of the time (??) – The machine doesn’t like oily beans, but neither do we, so it’s fine. Oily beans tend to not flow well from the hopper to the grinder – The metal everywhere is beautiful but perhaps a plastic bumper or insert on the front of the drip tray would eliminate permanent dings, which undoubtedly happen when the portafilter falls or hits the tray by accident – The hot water button is hard to press on the screen because it is too small, or maybe I have too big fingers. But this is software, so please make the hot water button on the screen a little bigger – A volumetric feature, like the one on the original Oracle, would be really nice – My biggest frustrations with this machine are the inconsistencies in the dosage from the tamp fan. I’ve been pretty surprised with the consistency of the tamping BUT I have been less impressed with the consistency of the dose. I’ve seen my machine produce 3 doses right at 20 (19.8, 20.0, 20.1), and then one at 21.1?? An extra gram will really change a shot because it adds much more resistance for the water to get through, especially in a basket of 18g to 22g. Same situation if the tamp fan underdoses; you will have a fast shot. This is tricky because I think most users assume a consistent dose, but it’s not always the case. If this could be fixed, this machine would yield perfect espressos, every time! – Another issue with the tamp fan is that if you want to dose higher for a specific type of coffee or roast because you don’t want to grind finer but need to slow extraction, you can’t do that without removing the tamp fan, then adjusting the tamp fan with an Allen wrench, then testing the dose with a scale, then finally being able to dose higher to get a better tasting shot, say for a dark roast Overall, this is a fantastic machine that will yield many wonderful espressos and other coffee drinks. However, like any other automatic or super-automatic machine, you will need to manage the “art” of brewing espresso and understanding the basic process of good espresso. If you don’t know what you are doing, you will certainly get something every time you use it, but it will not always be great, especially if you are a coffee snob. If you are not too picky, you may never even notice a bad shot mixed into a latte. This machine is probably not for the obsessive coffee brewer or expert barista, but once you understand the quirks of this machine AND brew with a scale, you can get good to excellent results almost every time. The Breville Oracle Touch machine was not my preferred machine, but it is the machine that everyone can use to make enjoyable drinks… so ultimately, it is the perfect machine for us right now.

Barista Coffee without leaving home

[This review was collected as part of a promotion.] We bought the matte black last year. Thought it was a bit expensive and way over priced compared to the older models. Boy has it been a great return on investment. Cannot recommend enough. We use ours everyday with each member of the family storing their own personalized coffees in the handy LCD screen. From my extra extra long blacks, to wifes latte, and toddlers babycinos. Did I mention the espresso martinis for dessert? The auto tamp and double boiler is worth the price…. No mess and speedy

We are extremely pleased with our Breville Oracle Touch Machine so far. Delivery was great and on time. As novices were presently surprised after reading/watching the tutorial how easy it was to make a cappuccino or any of the other drinks. As for the service I must mention that it was superb. I went back to see something in the tutorial and noticed to my surprise an extra gift was given if the machine was bought within a certain time length. I got on the phone and spoke with spoke with one of the customer care team and she was very accommodating. I received the gift by post within a week. Thank you and with care we hope we have this machine for many years to come.

Highly recommend the Breville Oracle Touch - alot of people ask why did you go for this mode when you can get the non-touch version? The answer is that nothing is better than customising your own cup of coffee exactly how YOU like it (then saving it as a favourite) and the best part is having your coffee machine automically turn on in the morning right before you wake up so the dual boiler is ready to go and you can enjoy that PERFECT coffee before work. Dual boiler system also means less waiting and the ability to touch and scroll really makes you feel like you're living in the future with your own private AI Barista at your service. Would give more than 5 stars if I could!!

My wife purchase one Oracle touch coffee machine for our home in 2018… OMG I was “addicted” and till this day I keep buying one Breville coffee machine for every big occasion for my family and friends celebrations: - for both my sons new houses, - as wedding present to my 2 nephew and niece - overseas - for my holiday house - our work kitchen … If anyone ask me why??? Because Breville is part of my family and my coffee is nothing without Breville

My wife and I decided to treat ourselves to a coffee machine we looked at so many models and finally settled on the oracle touch. It is on the expensive side but it is worth every cent. Straight out of the box very easy to assemble just follow the instructions you can’t go wrong. We use filter water for the machine and with the oh strip we have soft water so it should make the scale buildup less frequent than using tap water. I did a dummy run for the first coffee to purge the system. Every coffee my wife and I have made since has been of the highest quality we run our grind on 19 so fairly fine but fantastic. Everything’s automatic grind tamp and milk only other thing I can mention is that I bought the breville knock box separately as it is larger I’m very glad I did as the one that comes with the machine is very small. I will give another review in 6 months then 12 months to update how this beast tracks along.

The Oracle Touch has changed the way we love coffee for the better. We had an Italian Machine, but the fully automatic machine has taken the stress out of making coffee. Once you put in your personal setting the machine does all the work. The milk is silky even with almond or oat milk. Yes it's expensive, but you save on coffee shop coffees. No regrets.