Skip to main contentSkip to footer

Customer Reviews

Café 36" 23.1 Cu. Ft. Counter-Depth French Door Refrigerator (CWE23SP3MD1) - Matte Black

Ratings

4.2

Average rating based on 1382 reviews

Rating Breakdown

794 reviewers rated this product 5 stars.

298 reviewers rated this product 4 stars.

112 reviewers rated this product 3 stars.

75 reviewers rated this product 2 stars.

103 reviewers rated this product 1 stars.

Write Your Review

Reviewer Recommendation

81%

Of the 1193 reviewers who responded, 963 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

Quality:

What customers are saying

The appliance has a sleek, modern design with a spacious interior and efficient performance. Customers appreciate the adjustable shelving, water dispenser, and overall storage capacity. However, some have reported issues with the compressor, ice maker, and water dispenser not functioning properly, as well as noise and difficulty opening the freezer. While the majority of customers are satisfied with the quality and features, a small subset have encountered reliability problems.

This summary is generated by AI using customer reviews from multiple languages and translated into English.

Sort

  • Customer rating: 1 out of 5 stars

    Beautiful outside… cheap inside

    Reviewed by - March 7, 2023

    The style of this fridge is all you are paying for. Everything inside is standard and EXACTLY like every other cheaper fridge out there. When I pull out the freezer drawer it feels wobbly and super cheap. The fridge came with a massive dent in the side, a loose screw stuck behind one of the shelf tracks inside, a crooked hinge cover, a control panel that sticks out from the door, and a huge paint blemish on the front. They are charging WAY too much for something that is ALL just style.

    Review originally posted on cafeappliances.com

    No, I would not recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Working so far but lots of grease and glue

    Reviewed by - October 6, 2020

    Got this Fridge delivered last week and now noticing lots of areas with glue and grease sticking out. Too late to return so make sure you check these. So far the fridge is working well inside - note that I have not turned on ice maker or water line. I’m grateful I got this fridge only a month after ordering it during pandemic but a bit disappointed with the lack of cleanliness.

    Review originally posted on cafeappliances.com

    No, I would not recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Eh?

    Reviewed by - March 18, 2021

    The fridge came with insulation coming out the top and sides of the right French door. The spray insulation had pushed done if the trim up and was visible from the front. The French doors could not be lined up thusly the handles were not lined up. The door was replaced. The replacement door remedied the insulation issue but it came with interior blemishes that looked like the surfaces were exposed to a corrosive. The replacement door also came with gasket and alignment issues. Waiting on door number three. The fridge is definitely louder than our previous fridge. The ice production is slow. Once the aesthetic failures are resolved the fridge will be really handsome. The interior lighting is brilliant.

    Review originally posted on cafeappliances.com


  • Customer rating: 5 out of 5 stars

    Beautiful

    Reviewed by - January 31, 2024

    This is my second cafe refrigerator so you know I like this appliance. I also have matching stove and dishwasher Functionally I would rate these 4/5 But visually they are all 5/5 I

    Review originally posted on cafeappliances.com


  • Customer rating: 3 out of 5 stars

    Not the best value

    Reviewed by - July 16, 2022

    There is a lot of plastic trim, you have to buy side panels if you don’t want cheap black metal. The water dispenser is just a rubber tube. Also, the fridge really can’t be counter depth because the hinges open out and the door is so deep that it hits your counter top if you don’t pull it forwards. And the finish is very delicate. I do like the layout. But it feels like an inexpensive fridge that they slapped a fancy handle on and increased the price by a grand.

    Review originally posted on cafeappliances.com

    No, I would not recommend this to a friend.

  • Customer rating: 1 out of 5 stars

    This is the noisiest refrigerator on planet earth

    Reviewed by - March 25, 2023

    My new cafe refrigerator never stops shaking, humming or vibrating. I’m constantly having to move items on shelves or adjust the placement of the shelves in the doors to try and quiet the intolerable noise. Nothing works for long. I have even resorted to lining some of the shelves with drawer liner foam but it doesn’t help. From what I can tell it just vibrates too much so their is no chance for the numerous parts to have sit quietly like they should. I’m saving up to buy something new. It makes me so sad especially since we bought the corresponding dish washer and stove to go with it. I would also like to mention that the water service is located in a wacky spot that is uncomfortable to access and use and requires that you put both of your arms into the refrigerator to try and push the button and hold the glass. The ice maker doesn’t make much sense either

    Review originally posted on cafeappliances.com

    No, I would not recommend this to a friend.

  • Customer rating: 2 out of 5 stars

    Poor quality and design

    Reviewed by - May 20, 2021

    The trim on the shelves are all peeling. The bottom shelf is poorly designed and everything seeps underneath. I have to pull it apart at least once a month to clean it. Not so easy. Also, the filtered water spout on the left, is so difficult to use. You need two hands at an awkward position to get the water. Not happy with the quality and design of this refrigerator.

    Review originally posted on cafeappliances.com

    No, I would not recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Love our Cafe Appliances

    Reviewed by - February 18, 2024

    We are so happy with our refrigerator freezer and all the cafe appliances purchased. Our kitchen renovation is beautifully enhance with the appliances and the functionality and design of them.

    Review originally posted on cafeappliances.com

    Yes, I would recommend this to a friend.

  • Customer rating: 1 out of 5 stars

    Refrigerator stopped working after the first month

    Reviewed by - July 18, 2024

    Refrigerator stopped working after one month of being in our new home.

    Review originally posted on cafeappliances.com

    No, I would not recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Black Cafe Fridge

    Reviewed by - July 24, 2024

    This cafe fridge is equally beautiful and functional.

    Review originally posted on cafeappliances.com

    Yes, I would recommend this to a friend.