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Overview

When undo doesn't do it and restore isn't even an option, all hope isn't necessarily lost -- and neither are your files. An in-store Geek Squad Agent can use advanced methods and considerable computer experience to help recover missing or accidentally deleted files from your hard drive.

Geek Squad Data Recovery Service - Tier 1 - In-Store Only

Model: MISC
Web Code: 10167406
Sold and shipped by Best Buy

Not available for deliveryNot sold online

Not available for pickup

Not available for pickup

Sorry, at this time, this product cannot be picked up in-store.

Return Policy

Not eligible for return

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Low Price Guarantee

Find a lower price anywhere else, we'll gladly match it. Exclusions apply.

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Manufacturer's Warranty

Check with the manufacturer for details or add Best Buy Protection for extra coverage.

For Quebec residents: See the Availability Guarantee disclosure in the Specifications section below.

Service Features:

  • Tier 1 service is meant for hard drives that have no physical damage and can still be recognized, but the data on them can't be accessed. Hard drives that are malfunctioning but not physically damaged require Tier 2 (10167408) service, while physically damaged hard drives require Tier 3 (10167409) service.
  • When you cannot access your data but your drive is recognized, a Geek Squad Agent will use advanced recovery methods to search for missing files on your hard drive or flash drive including accidental deletion, format or partition failure.
  • Issues consist of but are not limited to logical damage, user error/drive error, accidental format, file structure corruption or more.
  • If for any reason a Geek Squad Agent is unable to recover your lost data, you will be refunded for the service.

How to Prepare for Your In-store Service:

  • Bring the device that requires service
  • If the device is a computer (desktop or laptop, PC or Mac), please bring along any system discs and required accessories like power adapters, specialty cables, and batteries.

For Quebec residents – Disclosure under the Consumer Protection Act

In compliance with Bill 29, Best Buy and third-party sellers on Best Buy Marketplace do not guarantee the availability of replacement parts, repair services, or maintenance information for any products. Coverage provided through any Best Buy Protection programs and applicable manufacturer warranties, if any, remain in place. Please contact the manufacturer directly for information about their availability guarantee.