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Customer Reviews

HoMedics Shiatsu Neck Massager (NMS-230-CA) - Brown/Beige/Blue

Ratings

2.8

Average rating based on 17 reviews

Rating Breakdown

4 reviewers rated this product 5 stars.

2 reviewers rated this product 4 stars.

3 reviewers rated this product 3 stars.

2 reviewers rated this product 2 stars.

6 reviewers rated this product 1 stars.

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Reviewer Recommendation

46%

Of the 13 reviewers who responded, 6 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

Value:
Ease of Use:

What customers are saying

This neck and shoulder massager received mixed reviews. Many found it effective for relieving neck tension and pain, with the heat and massage features working well. However, a significant number were disappointed that it did not adequately cover or massage the shoulder area as advertised. Some also reported issues with limited range of motion, noise, and durability. Overall, the consensus is that it works well as a neck massager, but falls short in providing effective shoulder relief as promised. Customers with larger necks may also find it difficult to use comfortably.

This summary is generated by AI using customer reviews from multiple languages and translated into English.

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  • Customer rating: 3 out of 5 stars

    It was ok

    Reviewed by - November 29, 2018

    Except for the giant burn after 30 minutes if use I woke up with. And have short hair so extra awesome and it probably will scar.had 1 day

    Review originally posted on homedics.com

    No, I would not recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Very good massager for the money

    Reviewed by - December 12, 2018

    I received this Massager as a gift and absolutely love it! It gives a very good, deep massage and i can adjust the intensity of the massage by putting more or less pressure on the pull straps. I most often use it while sitting in my recliner. I can recline in the chair and put the massager on my neck with no need to use the pull straps at all - a very relaxing experience. I have found that it is also easy to move around my neck area to massage different spots. The heat feature works well, too. Just enough heat to do the job, but not hot enough to be uncomfortable. You can also turn the heat on/off separate from the massager which is a nice feature. I have also tried it on my shoulder areas and that works too. All around a great product.

    Review originally posted on homedics.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Wife loves it

    Reviewed by D. - November 18, 2020

    I bought this for my wife who works out on a daily basis. And has neck and back pain some days. She says it’s fantastic and the heating is great just for loosening up and relaxing afterwards

    Yes, I would recommend this to a friend.

  • Customer rating: 2 out of 5 stars

    Not good at all

    Reviewed by Muhammad - December 11, 2016

    This massager only fit well to a particular position of neck. if you move it a little, the balls will never touch your neck.


  • Customer rating: 1 out of 5 stars

    One use and burned up

    Reviewed by - January 22, 2021

    Got this as a gift and it showed up yesterday. Kind of ironic got a pinch in my neck/shoulder at work today. Thought well I can try out the massager I got. Got home turned it on had it going for maybe 20 minutes and it shut off. Tried to turn it back on and it won't turn on. 20 minutes of use and its burned up. Glad I didn't pay for it.

    Review originally posted on homedics.com

    No, I would not recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Amazing

    Reviewed by - January 16, 2021

    I have this massager for 3 yrs and left it in the box. I pulled it out and used it today... WOW! Amazing! Im mad I havent used it until now! Im a very happy girl! Ive had two neck surgeries and need help getting the knots out in between massages. Ive found a solution. I highly recommend this product.

    Review originally posted on homedics.com

    Yes, I would recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Defect maybe?

    Verified BuyerReviewed by - April 4, 2022

    This neck massager works well, but I think I may have gotten a defect, once plugged in massager starts automatically and won’t shut off if I press the power button or the heat button, while the heat feature is nice I don’t always want it on but I don’t have an option.

    Review originally posted on homedics.com


  • Customer rating: 1 out of 5 stars

    not for me

    Verified BuyerReviewed by - February 21, 2021

    This particular neck massager did little to nothing for me. It felt like to little fingers pokeing me. I have another neck massager from HoMedics it worked well. I ordered the wrong item. Disposed of it.

    Review originally posted on homedics.com

    No, I would not recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Not what I thought

    Verified BuyerReviewed by - February 18, 2021

    I was hoping this was what I was looking for but did not like it so I gave it away. I know what I want and had one I loved but it broke so will search until I find exactly what I want.

    Review originally posted on homedics.com

    No, I would not recommend this to a friend.

  • Customer rating: 1 out of 5 stars

    Hardly works!

    Verified BuyerReviewed by - November 17, 2020

    I bought this in addition to the "Pro" version and there is no contest! The massage on the TheraP is weak, not adjustable - we sent it back the day after we got it.

    Review originally posted on homedics.com

    No, I would not recommend this to a friend.