Skip to main contentSkip to footer

Customer Reviews

Insignia 30" 18 Cu. Ft. Top Freezer Refrigerator (NS-RTM18SS7) - Stainless Steel - Only at Best Buy

Ratings

4.5

Average rating based on 2685 reviews

Rating Breakdown

1851 reviewers rated this product 5 stars.

529 reviewers rated this product 4 stars.

130 reviewers rated this product 3 stars.

55 reviewers rated this product 2 stars.

120 reviewers rated this product 1 stars.

Write Your Review

Reviewer Recommendation

90%

Of the 2662 reviewers who responded, 2401 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

Quality:
Value:
Ease of Use:

What customers are saying

The refrigerator offers a spacious interior and sleek design, with many customers praising its value and performance in keeping food cold. However, a significant number of reviews mention the appliance making unusual, disruptive noises. Some also noted issues with the shelving and door seals. While the majority of customers are satisfied with the refrigerator's overall performance and appearance, the noise concerns are an important consideration for potential buyers.

This summary was generated by AI based on customer reviews.

Sort

  • Customer rating: 3 out of 5 stars

    Broken Refrigerator Shelving

    Verified BuyerReviewed by - July 9, 2021

    [This review was collected as part of a promotion.] I think the fridge itself is great! Now for the plastic shelfs inside, terrible! Just about all the shelves were broken when I got the fridge. I called bestbuy and they made it right. They sent my new shelving and again came broken. So I just gave up. They need to change the material of the shelving or make it more shatter resistant. I'm using the fridge in the garage so I really don't need it the shelving because beer will occupy the space anyways but if you need the shelves like most do, I would say get something else. I wasn't going to keep calling and re-ordering these things if the delivery guys keep braking the new shelves.

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Nice bridge if it wasn't such a whiner haha

    Verified BuyerReviewed by - May 4, 2021

    [This review was collected as part of a promotion.] The fridge looks nice and it works very well everything stays cold there's plenty of space. The only thing that's strange is I hear it moaning.... like making some kind of noise I don't know if it's a fan or motor running but it sounds like it's crying or moaning hahaha I literally thought maybe there was a animal trapped between my wall or something behind the fridge until I realized it's actually coming from the fridge. I just hope that sound doesn't mean it's going to break. I've only had it for about a month and its always made that noise.as long as it doesn't break I'm okay if it cries are moans every once in awhile haha. It works good.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 4 out of 5 stars

    Great Fridge

    Verified BuyerReviewed by - May 2, 2021

    [This review was collected as part of a promotion.] We needed a top freezer option because of our kithen size. This fridge matched the electric stove. Pros- space saver. Good for 2nd fridge or small family. Cons- can not adjust bottom shelves on fridge door and shelves on freezer door are too small . We purchased clear fridge drawers and containers to keep things organized.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 1 out of 5 stars

    Not happy

    Reviewed by - January 28, 2021

    [This review was collected as part of a promotion.] Called about our freezer door that cracked and is breaking. Was told that wasn't covered by the warranty. We have only had it about 1 year. Very disappointed in the quality. Went to the store and they said it was discontinued. I wonder why!

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    Love it!

    Verified BuyerReviewed by - April 9, 2021

    [This review was collected as part of a promotion.] I’ve had this fridge for about a month and I love it just as much today as the day I bought it!!

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    INSIGNIA Stainless steel refrigerator

    Verified BuyerReviewed by - April 16, 2021

    [This review was collected as part of a promotion.] So far works great!! It's quiet and the refrigerator keeps everything cold and the freezer has more room than I expected. After shopping around for other refrigerators we settled on this and for the price you can't go wrong. Very satisfied with the look stainless steel and performance so far.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    Better than i thought it would be

    Verified BuyerReviewed by - October 27, 2021

    [This review was collected as part of a promotion.] I am more impressed with this refrigerator then i expected to be. There is ample space for my millions of sauce bottles i had collected. The freezer is spacious as well. I have no complaints after a month of ownership.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 1 out of 5 stars

    BROKEN NEW FRIDGE

    Reviewed by - July 23, 2021

    [This review was collected as part of a promotion.] I bought this fridge and got it delivered & installed. The fridge DOES NOT WORK! It's blowing warm air at me 8 hours after it's installed. Now I'm with another $500 worth of rotten groceries, sauces, and stuff!

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 3 out of 5 stars

    Produce storage

    Verified BuyerReviewed by - December 11, 2020

    [This review was collected as part of a promotion.] The produce drawers appear larger than they actually are. They are too small for a stalk of celery. I was suprised when i opened them.

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    Insignia

    Verified BuyerReviewed by - January 16, 2021

    [This review was collected as part of a promotion.] Love the stainless steel and it's a space saver for sure!

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use: