Skip to main contentSkip to footer

Customer Reviews

JBL Quantum ONE Gaming Headset - Black

Ratings

4.1

Average rating based on 166 reviews

Rating Breakdown

81 reviewers rated this product 5 stars.

49 reviewers rated this product 4 stars.

13 reviewers rated this product 3 stars.

10 reviewers rated this product 2 stars.

13 reviewers rated this product 1 stars.

Write Your Review

Reviewer Recommendation

86%

Of the 124 reviewers who responded, 107 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

Quality:
Value:
Ease of Use:

What customers are saying

The headset offers excellent sound quality with powerful bass, clear highs, and accurate spatial audio for an immersive gaming experience. It has a comfortable design with adjustable and breathable earcups suitable for long gaming sessions. The headset also features versatile options like a detachable microphone, chat/game volume mixer, and customizable RGB lighting. However, some users have reported issues with the headset's durability, such as the earcups wearing out quickly and the wired connection becoming loose over time. Additionally, the headset's performance and features are more limited when used with consoles compared to PCs.

This summary was generated by AI based on customer reviews.

Sort

  • Customer rating: 5 out of 5 stars

    Crystal clear sound

    Reviewed by - June 26, 2020

    [This review was collected as part of a promotion.] So far I've used these headphones for 2 days and have been using them with the PS4. First person games have become more immersive as you can hear your enemies footsteps right around the corner. Sound is great when you connect these to your PlayStation controller, but the real fun comes when you connect a PC or laptop and play games. The JBL Quantum one headphones have a software application that you can download to customize your sound and your lights. One thing to note though the lights on the headphones will only come on if you connect the USB and USBC to your headphones. If you're a PC gamer I definitely recommend these headphones if you're creating your next gaming setup.

    Review originally posted on jbl.com


  • Customer rating: 5 out of 5 stars

    Excellent sound quality

    Reviewed by - August 29, 2020

    After using this for about a month now I must say i am Very impressed. The sound is clean and crisp, drivers are simple to install and the headset is very comfy for long gaming sessions. They are a very nice fit around the ears without causing any irratation at all. The mic picks up my voice perfectly and is very crisp and clear. Improved my gaming overall as you can hear so much more using this headset. LED lights are very nice and go together nicely with my corsair keyboard and mouse. Overall I am very impressed with this headset and I highly recommend it to any gamer looking for there perfect headset.

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Amazing sound

    Reviewed by - August 24, 2020

    Recieved today. Well packaged and secure with fragile tape on it and bubble wrap around it. Easy to open and remove all the accessories. The sound quality is amazing, tried the bassiest songs and they didnt falter on any song played. Great for gaming and they really do immerse you in the game play. Only reason not five stars is that they are a little heavy on your head, especially the main bar but over all a great product.

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Great headset, clear punchy sound.

    Reviewed by - April 12, 2021

    I really started to use these in anger and initially I thought they sounded a little over powered on the bass with muted highs, but as soon as I installed the Quantum engine software the headset really started to sing and I was shock how good it could sound! I was initially prompted to update the firmware on the headset but this was a painless process that took no more than 2 mins. Calibration was simple using the included calibration earpiece. The 3d surround effect is so good its almost too immersive, and I find in games this is a real help when trying to locate sounds within the environment. The box and presentation is great, the materials are very premium and I especially like how comfortable the memory foam ear cushions are. If I was to make any negative point it would be that the inline mic/chat bias control is more suited for setups that have the cable coming up over the rear of the desk, but this is trivial considering how good the headset performs.

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    A MUST for gamers!

    Reviewed by - June 29, 2020

    [This review was collected as part of a promotion.] These over ear headphones are truly a must have for gamers! They are the JBL Quantum One and arrive with pro level audio for pure audible bliss. I have never owned a gaming headset that were as dialed in as these guys were and it definitely helped on the battlefield. As soon as I plugged them into my usb, the software (JBL Quantum Engine) prompted to install. Once finished I was able to fully customize the sound/mic and lights but also calibrate using an included small foam tipped mic that plugs into the headset mic port and then goes in your ear. Once in your ear, you put the headphones back on and some test diagnostics are ran. This will repeat in the other ear as well. I appreciate this attention to detail along with the fine tuning the equalizer allows. You can also calibrate the Quantumsphere 360 which throws you into a 360 audible field with head tracking and active noise cancelling. DTS Headphone X: V2.0 helps to build this depth of audible field. Once this is done you will feel dropped in an immersive world and it will add SO MUCH to your games! There is also an echo canceling detachable mic along with a detachable mini dial that sits near. This dial is centered between game and voice chat. Turn the dial any amount toward either voice or game to increase the volume of one while decreasing volume of the other! The headset also has a volume dial and a mute button build on the side for immediate control. Comfort feels top notch with these lightweight beauties. The ear pads are very soft and the head band seems to rest slightly more forward than I was expecting creating a secure resting on my head. The sound quality as you would expect is top notch. Opponents footsteps can be heard along with the awesome bass explosive booms from the game. Remember these have active noise cancelling and it definitely helps to tie all the other features together. Great job with these JBL!! Truly hit the mark!

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Good looking headset

    Reviewed by - April 9, 2021

    I’ve had this headset for a few days now. Straight out of the box, it looks and feels an amazing headset and very sturdy but still light enough to wear for a good few hours. The sound is immense and very clear and deep bass. The sound with a PC game is probably the best as seems to lose a little quality on the Xbox series s and PS4. It’s very easy to setup, but did require an upgrade to work on the Xbox series s, so I had to download this on my laptop first, which was a bit of a hassle. The cables are long enough if playing on a desk or close to your screen, but not long enough if you want to play while sat in a sofa in your lounge, approx 2m cable, with the sound button half way through. So a wireless function could be a great addition. All in all, a good headset with some smaller flaws, the main one being the cables and their length.

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    The Ultimate Gaming Headphones!

    Reviewed by - July 10, 2020

    [This review was collected as part of a promotion.] The JBL Quantum Ones are a great choice of headphones. The sound quality is amazing and it's great for gaming, there is also a volume wheel to change the volume quickly. They are very comfortable as they have really soft cushions around the head area and the ear area. There's even braided cables. The mic is really good and removes a lot of background noise. You can also adjust it freely and take it off if you want to. There's also a really cool software that comes with the headphones called 'JBL QuantumENGINE'. You can adjust the lighting of the headphones along with multiple features. You can change the tempo between each color, and you can change the color on each specific area. And there's a spatial sound option, where you can enable QuantumSPHERE360, DTS, or turn it off. And you can also adjust mic level, mic volume, and sidetone in the software. There's also an equalizer tab which is really cool. I personally like and suggest these headphones.

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Awesome scape through sound quality!

    Reviewed by - July 17, 2020

    [This review was collected as part of a promotion.] It took me three months to find the hybrid product I was looking for. Nothing better than comfort for hours while enjoying rich quality sound. Harman Kardon has defined sound once again. Thanks for such a great and innovative product.

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    AMAZING.. best quality gaming headset yet!

    Reviewed by - August 25, 2020

    I received the JBL Quantum One headset 3 weeks ago and WOW.... they are beyond amazing. Myself and my 11 year old son are extreme PC gamers and have tried many headsets over the years. This is the best quality professional gaming headset we have purchased. Extremely comfortable, strong, sturdy and fits perfectly snug even after hours of gaming. The surround sound quality is out of this world, crystal clear and the headphones really do block out all external sound so you can focus on your favourite games with no distractions. Love how you can control the headphones using buttons on the right ear cup, including volume, mic mute/unmute, noise cancelling, center head tracking. There is a mixer balance dial connected to the cable which sits on you desk to enable you to control the game/chat balance. The price of these headphones seemed a little on the high side at first but after trying them out I completely understood why.... top quality! I would definitely recommend investing in the JBL Quantum one headset above any other.

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Innovative!

    Reviewed by - July 2, 2020

    [This review was collected as part of a promotion.] This headset has some pretty unique features that I've never seen before. The head tracking made my normal pc gaming nearly a completely new enhanced experience! I could actually hear the action in what I can best describe as 3D like sound. It's like you're in the game literally! They are super comfortable and the RGB lighting is awesome! My only complaint is a personal one. Even though I understand the need for the setup to be a corded one due to the PC integration I'd love the set even more if they were wireless. I also frequently game on the PS4 and I'd love it if all the features were also available for use with console gaming as well.

    Review originally posted on jbl.com

    Yes, I would recommend this to a friend.