Customer Reviews

[This review was collected as part of a promotion.] We needed a Island mounted range vent and chose this Kitchenaid model for brand name recognition and to match our new Kitchenaid oven. We had no floor model to compare to, so were quite surprised when we opened the box on delivery to find a close to commercial quality vent. Luckily we had two local handyman helpers to install it because it is a Beast in stainless steel clothing! We are very happy with the finished product, including the powerful Boost exhaust fan for those "Oh No!" moments. This vent is absolutely worth every penny of it's cost and the handyman fee too.

[This review was collected as part of a promotion.] Finally received the island hood after a long delay due to availability of components to manufacture the island hood. A beautiful looking appliance with easy to use controls and enough lighting to cover the surface of the Kitchenaid range. My only disappointment was trying to explain to customer service on the need for parts to install the unit. Here in California, the code standards requires a shorter installation bracket to house the unit. The on-line catalog doesn't have parts for this, nor did the customer service agent have any knowledge to help. In the future, hopefully parts to accommodate different building codes in each state can be available.

Works great and looks even better matching with the rest of my black stainless kitchen aid appliances. Only downfall is the installation. It's very difficult and the screws it came with aren't really great quality. Had to buy my own.

(This review was collected as part of a promotion.) We find our island hood meets our expectations in most ways. The design is very nice and fits well with our decor. Sound levels and suction are good and as expected for a premium brand. Features are also very good, we especially like the automatic feature that turns the fan on when it senses heat from below. One little gripe is that the control panel doesn't have backlighting so if you are in a dim kitchen, finding the buttons you want to push on the panel to turn on the light or the fan can be frustrating. A low level backlight that is on constantly would be helpful.

(This review was collected as part of a promotion.) After a few weeks I can say our kitchen has been transformed by our new range hood! With classic design, it functions like magic with barely a breeze and with various light settings.

[This review was collected as part of a promotion.] Very happy with the new hood. Quiet and works well.

[This review was collected as part of a promotion.] I bought this is March and I am very happy with it.

[This review was collected as part of a promotion.] When my contractor pulled the hood out of the box there was a screw missing holding the trim plate that covers the vent. This is just poor workmanship! He then replaced the screw and mounted the hood. To make matters worse, after a month the LED's quit working. The technician from the appliance store came out and determined it was a wiring board. The part took a couple weeks to receive. It appears that it was a common problem, thus the parts delay. The technician replaced the board and the lights worked again. As part of a kitchen remodel I purchased all new Kitchenaid appliances. Thus far there have been defects with 3 of 5 appliances. Fortunately the appliance store that I purchased from has a top rate technical staff.

[This review was collected as part of a promotion.] We are slowly remodeling our house we bought two years ago and we just got this beautiful piece that goes above our large island only a few down sides it did take two days to install instead of two hours and the top of the black stainless steel that goes into the ceiling that’s exposed is a little jagged since it was not precut to fit and will need a custom wood piece put around it to cover it up and a small clip was not put in it on the top to keep it flush so it sticks out on the side but those were all due to the installation not the product

I just purchased the hood. Short screws for the install. Called customer service, got the run around for serial #. Shouldn't need the serial number to send screws. If the product would have been packaged accurately I wouldn't be short. Now have to get the serial # and call back again, wait in line for next available representative to help me. Shouldn't be that tough to fix your packaging screw up. I need 5 screws to complete the install. Happy with the product, extremely unhappy with the customer service.