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Customer Reviews

Sony WH-1000XM4 Over-Ear Noise Cancelling Bluetooth Headphones - Black

Ratings

4.7

Average rating based on 15371 reviews

Rating Breakdown

12399 reviewers rated this product 5 stars.

1812 reviewers rated this product 4 stars.

541 reviewers rated this product 3 stars.

265 reviewers rated this product 2 stars.

354 reviewers rated this product 1 stars.

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Reviewer Recommendation

93%

Of the 15184 reviewers who responded, 14092 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

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What customers are saying

The headphones offer excellent sound quality, impressive noise cancellation, and a comfortable design. Customers highlight the headphones' ability to effectively block out ambient noise, enabling an immersive listening experience. The sound is described as rich, detailed, and well-balanced, with powerful yet controlled bass. Users appreciate the customization options available through the companion app, which enables fine-tuning of the audio profile. The headphones also provide long battery life, with up to 30 hours of playtime on a single charge, and multi-device connectivity, allowing simultaneous pairing with two devices.

This summary was generated by AI based on customer reviews.

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  • Customer rating: 5 out of 5 stars

    No Regrets!!! Excellent!!!

    Verified BuyerReviewed by - January 23, 2021

    [This review was collected as part of a promotion.] At first I'm so hesitant to buy this headphone for about 2 weeks choosing between a headphone and airpods. I've been wearing airpods since its first launch having the 1st gen and 2nd gen so moving to a headphone is a tough decision. Putting it on my cart then removing it, then back again. I have seen multiple reviews on both the pros and cons before convincing myself to finally buy it. I'm so happy with my new headphone and the color that matches my iphone 12 pro max and specially having it connected to two (2) devices at the same time!!! My Iphone and Macbook is connected at the same time! This is Awesome!!! I will definitely recommend to a friend!

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Content never sound so sweet

    Verified BuyerReviewed by - October 29, 2021

    [This review was collected as part of a promotion.] I have been salivating at a chance to purchase these headphones, since the reviews on YouTube by MKBHD. Folks I can tell you, it is a phenomenal piece of technology for it being a headphone. The crew at Sony that engineered this baby made it so intuitive. The audio through the headphones to telecom the battery levels once you tap the power. Cables you don have use headphones issued on the plane. I am extremely happy with my purchase. Usually, I’d wait a year after manufacture warranty to expire to get a thorough understanding of the product, but I couldn’t contend myself. Parents are really going to appreciate the noises canceling feature but plea use it responsibly. LOL!

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Amazing Headphone for Students

    Verified BuyerReviewed by - August 22, 2020

    [This review was collected as part of a promotion.] I am a student using Sony WH-1000XM4 from last 3 days, I must say these headphones are the best. I used to have XM3 before but I think it is worth upgrading. Here are some features I liked about new XM4: - Multiple Device Support - Auto pause/play - Speak to Chat (Loved It!) - Best in class noise cancellation - Best sound quality - Different modes based on activity like sitting, walking, running, etc. I would recommend this headphones to every student/professional who is reading this review.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    One of the best Sony headphones out there!

    Verified BuyerReviewed by - October 24, 2022

    [This review was collected as part of a promotion.] I have these headphones for 3 years now and I can definitely say these are one of the best headphones out there. These over the ear headphone are very comfortable to wear! It’s great for folks who like workout! They wrapped around nicely around your neck so doesn’t feel bulky at all! There minimal buttons on the headphones so it’s all through a touch interface on the headset. You can even turn them off if you like on the Sony app! The noise cancellation feature is great and helps me focus on what I need to do and the battery life is excellent! I definitely would recommend the replacement plan if you use these often!

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    I'M IN LOVE 10/10

    Verified BuyerReviewed by - December 22, 2022

    [This review was collected as part of a promotion.] LOVE LOVE LOVEEEEE. FANTASTIC purchase. BEST purchase ever. Best pair of headphones I've owned. The packaging and build is so user-friendly. It also came with the airplane adapter jack. I love most about the case where it's thin and flat, easy to carry versus those clunky beats ones. Sound quality is great too! For this price range. The hand gestures and controls are more complicated than beats, but incredibly useful once you get the hang of it.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Bring Back VPT!

    Reviewed by - September 13, 2020

    Don’t take away the custom EQ, but please bring back VPT as an added feature set. Nothing more to say...if VPT returns with a software update these will be hands down the BEST HEADPHONES WORLD WIDE, and the sells will flourish. For now I’m keeping mine. Purchased Silver but I won’t change my 3 STAR review to 5 Stars until the VPT is brought back with a software update.

    Review originally posted on sony.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Fab Fab Fabulous

    Reviewed by - September 30, 2021

    [This review was collected as part of a promotion.] These bluetooth headphones by Sony are the absolute best. The features that come with this device are is what's needed especially with noise cancelation, easy connectivity, sound customization within the app and comfort with wear. These headphones are worth every dollar and cent.

    Review originally posted on sony.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Sony WH-1000XM4 review

    Verified BuyerReviewed by - December 17, 2022

    [This review was collected as part of a promotion.] After using Beats Solo, SoloHD, PowerBeats, and Studio 2&3, I decided to try out the XM4. After reading tons of articles and watching YT videos, I wanted to see for myself what the hype was about. It also helped that the price was lower for the holiday season. Whoa! It's insane that me having a bit of hard of hearing to begin with can distinguish new instruments in a song that I've heard hundreds of times while working out! I love music, but because of the sound these cans project, love for music and sound is more pronounced and renewed! It's insane, almost like I'm a fanboy again for music. I am super impressed. I'm a bass guy, but the balance of mids and bass seems to be just right! It doesn't matter what genre if music, the brilliance and artistry is impeccable now. Wow! The airplane adapter is cool to have, and the USB-C is a nice touch to keep up with modern times. ANC is solid, like literally smart headphones! It held its own against its successor, the XM5, which is a story in its own right.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Simple Review

    Verified BuyerReviewed by - May 20, 2022

    [This review was collected as part of a promotion.] Satisfied with the quality of this Sony headphone. The noise cancellation on this headphone is top notch. I’ve read reviews stating this doesn’t connect to two devices at once or that the multi connections doesn’t work well but I’ve not had an issue with that at all. I’ve also used this with FaceTime calling. For some reason it there was a slight lag in the headphone connecting for the first two times, but afterwards it worked just fine. They’ve also been tested in making reels for IG and worked just fine. The sensitivity on the speak-to-chat is a little high, so I’m looking into tweaking that if possible. I can cough and it picks up the sound. That may work for some and not for others. I’m still exploring all the features but so far, I’m really satisfied with my purchase. *The charging cord is not shown but its not a very long cord. I suggest getting a separate charging cord for this device. That’s not a deal breaker for me. Its just a cord but totally up to the purchaser based on their individual needs. *I may update later once I’ve used my headphone for more than six months.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Stunning Quality

    Reviewed by - October 16, 2024

    At first I was a bit hesitant due to the size description, but the headphones are super light-weight. I check the battery percentage regularly as I use these at least 4 hours a day but have found they only need charging once a week. To add, there is an adapter in case it runs out of charge whilst you're out of the house. Noise cancelling function is great but I have noticed that the ambient sounds selection can be a bit temprimental. I'm hoping the quality remains high with time but will have to wait and see; they have served me very well for the first month at least.

    Review originally posted on sony.com

    Yes, I would recommend this to a friend.