Skip to main contentSkip to footer

Customer Reviews

VTech DECT 6.0 Corded Accessory Deskset for CM18245 (CM18245) - Silver

Ratings

4.3

Average rating based on 16 reviews

Rating Breakdown

11 reviewers rated this product 5 stars.

2 reviewers rated this product 4 stars.

1 reviewers rated this product 3 stars.

0 reviewers rated this product 2 stars.

2 reviewers rated this product 1 stars.

Write Your Review

Reviewer Recommendation

81%

Of the 16 reviewers who responded, 13 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

Quality:
Value:
Ease of Use:

Sort

  • Customer rating: 3 out of 5 stars

    Does the job and that's about it

    Verified BuyerReviewed by - March 4, 2017

    [This review was collected as part of a promotion.] If you're in the market for a business phone but limited with phone outlets, DECT 6.0 technology is a lifesaver. Between this and the AT&T phones, I'd say VTech is better. PROs include ability to expand; decent speed dial/directory; voicemail; battery-operated; cordless handsets available. CONs sadly would be that you can only add up to 8 extensions (see the first item on the PRO list); to date, I have not found a wireless headset that works with the desksets; picking up a call that is already on hold needs to be done in a specific way or you end up tying up two lines (you get used to it over time.) I do like this phone system, but there are areas of improvement that I'm sure VTech has already made with a newer system. It does the job, and they're a pinch cheaper than the AT&T phones.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 1 out of 5 stars

    System did not work with our four lines

    Verified BuyerReviewed by - August 9, 2020

    [This review was collected as part of a promotion.] System did not work with our 4 line 2 plug setup in our small office. I tried splitters and plugging through numerous different ways but could not get it to work. Line access was affected when third phone plugged almost as if the system expected each phone to have its own line, even when registered to the deskset. Bewarw you only have 2 weeks from delivery to send back.

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    Lots of features for a great price

    Verified BuyerReviewed by - October 25, 2021

    [This review was collected as part of a promotion.] Quick and easy to connect the extension sets to the base, lots of nice features. Like other reviewers, the hardest part of using this phone is getting used to needing to select a line before lifting the handset and not accidentally putting an empty line on hold when you switch over. Otherwise it is working out well so far for our 2 doctor practice.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    5 Phones in one excellent system

    Verified BuyerReviewed by - January 4, 2024

    [This review was collected as part of a promotion.] Purchased main console, 3 additional extension consoles, and a cordless handset. Easy setup, great quality full duplex sound, excellent connectivity, and seamless integration to other extensions with music on hold a great addition with auto reminder of on hold calls.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 4 out of 5 stars

    No issues specific to extension sets as of yet

    Verified BuyerReviewed by - July 25, 2022

    [This review was collected as part of a promotion.] Connects via wireless technology to the main set so is easy to set up and use, only issue might be if there is a power outage, you possibly lose the use of the extension sets as they are not physically connected to the phone lines that they are set up for.

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    Best phone for a home office

    Verified BuyerReviewed by - June 5, 2017

    [This review was collected as part of a promotion.] This works great for home office needs. If you happen to have multiple lines it can cover that. What I used most are the speed dial numbers which let me program numbers into them. Very easy phone to use and the speakerphone has great sound!

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    great phones

    Verified BuyerReviewed by - March 30, 2018

    [This review was collected as part of a promotion.] we have a small business and these phone work great . much more affordable from the Panasonic that cost us over $5,000.00.these are great phone and have very nice useful features.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    Great phone for a small office

    Verified BuyerReviewed by - March 5, 2018

    [This review was collected as part of a promotion.] The VTech - CM18245 Extension Deskset synced seamlessly with our existing V-Tech phone system. The phone is easy to set up and fairly user friendly to program.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    EASY & CONVENIENT

    Verified BuyerReviewed by - October 5, 2019

    [This review was collected as part of a promotion.] JUST AN AWESOME PART OF OUR BUSINESS SETUP. PHONES ARE EASY TO LINK AND SETUP AND USE. WISH THEY HAD SOMETHING FOR INDIVIDUAL VOICEMAIL.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    Great office system upgrade.

    Verified BuyerReviewed by - October 1, 2018

    [This review was collected as part of a promotion.] We wanted to upgrade to a newer office system and this one exceeds our expectations. It has all the features we need and then some.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.