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Customer Reviews

VTech DECT 6.0 3-Handset Cordless Phone With Answering Machine (CS6124-31)

Ratings

3.3

Average rating based on 53 reviews

Rating Breakdown

14 reviewers rated this product 5 stars.

13 reviewers rated this product 4 stars.

11 reviewers rated this product 3 stars.

3 reviewers rated this product 2 stars.

12 reviewers rated this product 1 stars.

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Reviewer Recommendation

50%

Of the 30 reviewers who responded, 15 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

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Value:
Ease of Use:

What customers are saying

The VTech cordless phone offers basic functionality, with an answering machine feature and easy setup. However, it lacks key features like a speakerphone and higher volume levels that some users find important. The design, including small buttons and screens, can also be difficult to use. While it works for basic calling needs, many customers reported issues with sound quality, reliability, and missing features, leading some to return the product or seek alternatives.

This summary is generated by AI using customer reviews from multiple languages and translated into English.

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  • Customer rating: 1 out of 5 stars

    v tech dect 3-handset cordless phone

    Reviewed by john - May 11, 2016

    my phone kept losing volume to the point I could not hear the person on the other end, I found a slight shake of the phone returned the volume to normal BUT it continued to lose volume quite often, I exchanged the phone for another one and had the same problem. I contacted customer service and they recommend I exchange the phone again. Not a satisfactory solution to me.


  • Customer rating: 1 out of 5 stars

    VTech CS6124-31

    Reviewed by Scott F. - December 27, 2017

    Not a very good product. The base stopped working in less that 4 months, and without the original packaging, there is no warranty. Who keeps packaging like this for over 4 months??


  • Customer rating: 1 out of 5 stars

    NO SATISFIED WITH SYSTEM ,will be returning it.

    Reviewed by JOHNE - January 18, 2021

    VERY POOR SYSTEM. SOUND QUALITY IS VERY VERY POOR. WOULD NOT LET ME INSTALL A SPEED DIAL NUMBER IN ONE OF THE HAND SETS.

    No, I would not recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Problem

    Reviewed by Rita - March 6, 2024

    It is ok, but the problem is there is message new voice mail.but if I go on message there is no message, don’t know how to delete that , tried deleting message,everything,is not working. I am thinking to return this, please help me to delete that voicemail recording. Don’t understand why voice mail and message,two things, Thanks

    No, I would not recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Works

    Reviewed by Ray - March 2, 2017

    Does what it does, phone calls and answering machine.


  • Customer rating: 3 out of 5 stars

    Not built for Seniors!

    Reviewed by Patti - November 23, 2025

    Considering it’s mostly Seniors who purchase landline phones, this phone does not provide for Seniors’ needs! The phone is narrow, slippery to hold, and has a narrow screen with small fonts. Screen background and number pad are dimly lit plus small number keys makes dialing difficult. Also, there is no speakerphone on this model.

    No, I would not recommend this to a friend.
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  • Customer rating: 4 out of 5 stars

    Pretty Good Little Phone

    Reviewed by Suzanne - February 5, 2015

    No speaker phone on it and the buttons feel tougher in the sense that you need to push a little harder, but otherwise it works great. Clear sound, doesn't distort our wifi or anything else. I love that it had three headsets, which is what we needed.


  • Customer rating: 3 out of 5 stars

    Practical

    Reviewed by LynDa - November 22, 2020

    Replaced a similar product that was 25y.o. As the building have an antiquated door entry, a landline connect telephone is required. I only had it for less than three weeks so really can't give a review as to how it actually works. But a 3 works.

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    VTech DECT 6.0 3-Handset Cordless Phone With Answering Machine

    Reviewed by Joseph - May 15, 2016

    Great phone if your on a budget it has an excellent answering machine system feature which was the initial reason i went looking for a new phone set to purchase. Overall great unit for the price cant complain God bless.


  • Customer rating: 4 out of 5 stars

    Good but not great

    Reviewed by Me - February 16, 2021

    Phone was easy to install and menu easy to work with. Answering machine is good and the price was good. But there is no speakerphone on handsets. Look carefully on the options when you are looking for phones to buy.

    Yes, I would recommend this to a friend.
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