Skip to main contentSkip to footer

Customer Reviews

Whirlpool 33" 21.2 Cu. Ft. Side-By-Side Refrigerator with Ice & Water Dispenser - Stainless Steel

Ratings

4.2

Average rating based on 14819 reviews

Rating Breakdown

7190 reviewers rated this product 5 stars.

4666 reviewers rated this product 4 stars.

1895 reviewers rated this product 3 stars.

473 reviewers rated this product 2 stars.

595 reviewers rated this product 1 stars.

Write Your Review

Reviewer Recommendation

83%

Of the 12272 reviewers who responded, 10160 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

Quality:
Value:
Ease of Use:

What customers are saying

The refrigerator has a spacious interior, ice and water dispenser, and sleek design. Customers praise its ability to keep food fresh and its convenient features, finding it to be a good value. However, some report issues with the small freezer, non-adjustable shelves, and noisy or malfunctioning ice maker or water dispenser. A few also mention problems with the doors being uneven or not aligning properly. Overall, the refrigerator seems to be a good option for smaller households, with the majority of customers satisfied with its performance and features, though some have experienced quality control issues.

This summary is generated by AI using customer reviews from multiple languages and translated into English.

Sort

  • Customer rating: 4 out of 5 stars

    Meh.... It's a fridge

    Verified BuyerReviewed by - August 10, 2021

    [This review was collected as part of a promotion.] The refrigerator isn't to bad, it's smaller then I expected, I wouldn't recommend this fridge for a family of 3 or more, with this fridge I'm back to doing weekly shopping instead of every 2 weeks I'd recommend this fridge for a 2 person house hold nothing more Freezer is small, the shelves aren't adjustable so how they come is how you have to keep it A gallon of milk barely fits the top shelf and for a half gallon it scraps the top so you have to place it in the door I needed a fridge ASAP and best buy had the best quick fix option, ordered on Wednesday and had it Friday. A lot of other stores had bad orders till sept & Oct I couldn't wait

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 4 out of 5 stars

    Nice refrigerator, but small freezer area

    Reviewed by - August 16, 2024

    [This review was collected as part of a promotion.] I chose this refrigerator because I needed a specific size refrigerator for the space in my kitchen and I also wanted an exterior ice dispenser. The cost was also important. If freezer space is important then I would say the freezer is a bit narrow and limited in space. I am not sure how a pizza would fit, it would have been nice if heights of the shelves were adjustable. The refrigerator side is very large and meets my needs, plenty of room to store everything I need. The ice maker dispenser area allows for a six inch cup to fit in, otherwise you have to tilt larger cups to get ice. Which is okay, because otherwise there would be even less freezer space. Would I buy this refrigerator again, yes. If I had a family and needed more freezer space then no. Overall, the refrigerator meets my needs.

    Review originally posted on whirlpool.com


  • Customer rating: 1 out of 5 stars

    Absolute junk from the start

    Reviewed by - July 17, 2024

    We purchased this refrigerator approximately 4 years ago. We've had nothing but trouble with it! It worked fine for about 6 months before the trouble began. First the cheap hose for the water and ice started to leak causing water to damage the wall behind the fridge and leaking into the basement ruining items stored. second,the fridge freezes anything stored on the top shelf. Bins are made of junk causing them to crack and the bin for the ice in the freezer is absolute junk!

    Review originally posted on whirlpool.com

    No, I would not recommend this to a friend.

  • Customer rating: 1 out of 5 stars

    If I can attach pictures, no words will be needed

    Verified BuyerReviewed by - March 12, 2023

    [This review was collected as part of a promotion.] Quality control must have been off, because there is no way on earth this is a quality product. There is grease in the drawer, scratches throughout, chipped plastic, and visible glue. The water feature is poorly made, so unless you want to wipe up water every time you use the feature, don’t bother because it leaks down the front of the door. I purchased this as brand new fridge out of the box (not scratch and dent).

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 5 out of 5 stars

    Review side-by-side refrigerator 21 ft.³

    Reviewed by - March 10, 2023

    [This review was collected as part of a promotion.] Very nice refrigerator. Side-by-side. Excellent LED lighting. In refrigerator and freezer. Easy to clean and remove shelving. Indoor gallon milk storage convenient. Foe stainless steel. Which is a good thing. Easy to clean and polish. Super quiet can barely hear it run. Made in Canada. Factory preset temperature settings. Feels Solid build, refrigerator.

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Nice to look at.

    Reviewed by - May 13, 2021

    I got this refrigerator delivered a couple months ago and it is very nice to look at but the freezer is soo small you can barely fit much in there. My ice drawer had a small crack in it although I was unable to hook up the water line I put my own cubes in it and used it to crush ice. Needless to say after a few days the drawer cracked completely so the ice maker keeps coming detached from the screws and hangs inside. The ice drawer takes up more room than the room for food. The can caddie catches and falls off every time I shut the fridge. However everything else is great. The refrigerator has alot of room. There are handles at the top of the door to grip as well. Its slightly noisy but looks nice.

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    Runs fine, like interior not exterior.

    Reviewed by - February 4, 2023

    [This review was collected as part of a promotion.] Had three of this refrigerators delivered and all three had factory damage. Third one has some damage also but I kept it, but still not happy with it. Photos of all three refrigerators.

    Review originally posted on whirlpool.com

    No, I would not recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Ice maker water dispenser,spacious

    Reviewed by - June 4, 2018

    [This review was collected as part of a promotion.] I would recommend this appliance to anyone has plenty of room and is very quite

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Love the water/ice dispenser feature!

    Reviewed by - September 8, 2025

    [This review was collected as part of a promotion.] I give this refrigerator 4 stars because of the space. We originally had a standard refrigerator that unfortunately stopped working, but seemed to have more space than this new one. We love the water/ice dispenser and that there's a lock that can be turned on to prevent toddles/small children from making a mess! There are 2 ice options , cubed or crushed! On touch screen you're also able to change both temperatures for freezer and refrigerator. However, we've learned that liquid cannot go on the top shelf of this new refrigerator. They freeze :(

    Review originally posted on whirlpool.com

    Yes, I would recommend this to a friend.

  • Customer rating: 4 out of 5 stars

    Middle of the road

    Reviewed by - February 17, 2022

    [This review was collected as part of a promotion.] I bought my fridge a little over a year ago. I wish I had saved a little longer and knew more about what to look for in features. The ice maker is a great example. While I love having it, knowing the position of where the water is dispensed is important. On this model there are two levers. The one further back dispenses the ice. The one on the front dispenses the water. The problem with this is the water inevitably drips down the front of the fridge. So much so that I have a line down the front that I can’t get off, even with Stainless steel cleaner. I love the three drawers. Besides fruits and vegetables, the third drawer is great for lunch meats, cheeses, ets. All the small stuff that you lose in the fridge. For me, the shelf capacity was not enough because I had to remove a shelf to hold taller items. And yes I do have the milk in the door shelf. It might just be my personal needs that make it feel smaller. It might be perfect for someone who doesn’t refrigerate 1/2 gallon jars or gallon jugs of tea. The freezer is okay. The bin on the bottom is nice for all those loose bags. Again, just doesn’t seem very big, but the ice maker takes up a good bit of room. The door slots are fairly useless, too small to fit almost anything. All I can fit are children size ice packs. I have a deep freezer in the basement and use that primarily. I keep the stuff I need quick access to in this freezer. I hope this helps. Review what you truly need before purchasing. Other than the ice maker, the fridge is great for someone that doesn’t store as much.

    Review originally posted on whirlpool.com

    No, I would not recommend this to a friend.