Customer Reviews

I share what FredCQ said in terms of humidity and length of drying time. Drying time was expected when I bought the dryer. The humidity gets worse with time. It helps to open a window in the laundry room during spring and fall. Summer is too humid outside and winter, well it defeats the purpose of a ventless dryer. The major issue is the maintenance it requires. We clean both filters every load. We noticed water under the dryer after 18 months or so. Not a lot to worry. Then the drying times doubled and continued to increase. 2 years after we bough it I opened it up. There was some lint inside and kept going until I got to the condenser. It was completely blocked. I cleaned it as best I could and put it all back together and it is now working great again. Miele has a dryer with the condenser unit that comes out to be cleaned and that would be great for this dryer as well. So just be aware that this cleaning is required. Either doing it yourself if you are comfortable or getting a service person to do it.

[This review was collected as part of a promotion.] I purchased this dryer as I recently moved from a house to a condo and wanted a full size dryer. The condo requires ventless dryers. I refused to purchase a compact dryer. They are too small and take a very long time to dry. I was told by several people, including the appliance salesperson, this dryer was the same. It would take hours to dry clothes. So against all recommendations, I purchased this dryer and a paired Whirlpool washer with a stacking kit. I had my contractor enlarge the closet so that the units would fit. The previous ones were compact and not very good. After a couple of months of use, the Whirlpool heat pump dryer operates nearly identical to a vented dryer. Dry times for clothing is about the same. Towels are maybe 15 to 20 minutes longer. It has never been the “hours to dry a load of clothes” I was warned against. This is my first purchase of Whirlpool dryer and washer. I’ve previously owned Samsung. They have exceeded my expectations in all areas except one. The dryer lint screen is flimsy and one of the flaps that pop up when you remove the screen broke. I’ve contacted Whirlpool and they are repairing. Other than that I’m very satisfied with the product.

[This review was collected as part of a promotion.] Love my smart dryer. Does not over dry and is just amazing

This unit consistently raises humidity in the house and can also spread lint into your home. Clothes such as blankets and towels often have a mildew odor. I have figured out how to get rid of the odor by using extra dryer sheets and running the washer with extra spin to drain as much water as possible. If you have an airtight home, be warned that this unit is a significant source of humidity and the lint can adversely affect indoor air-quality. The humidity can get high enough that there can be a small drip from the front bottom part of the frame and water can pool on the floor (5-6 tbsp). The smaller 24" units from other vendors don't seem to have this issue. The unit also gets quite hot to touch, so I really doubt that this unit is well insulated and energy efficient.

This dryer stops drying when bedding is still very damp. THIS DRYER IS NOT VENTLESS! there is an exhaust vent in the back that is pumping hot air out, air I thought these dryers were supposed to be recirculating efficiently. The lint filter has sharp edges that catches on clothing and sheets.

[This review was collected as part of a promotion.] So given that these ventless dryers are slow to dry, this does pretty well. I add wool balls to which help. IMPORTANT - I read a bunch of reviews on many dryers saying that the water drains poorly and it doesn't dry or you need to put it on a pedestal. I did two things - first - this has a heat pump which is ESSENTIAL, second, I got the approval of my plumber AND he installed it. He also said Whirlpools are a favorite with him. I only gave 4 stars as it really DOES take a long time to dry. Btw, this is a really large dryer - like the same size as the classic machines - and that capacity is nice to have if you have that site washer.

Perfect solution in a small salon where we had no option to install a vented dryer, and works much better than our previous condenser dryer. I made a mistake a year ago trying to save a few hundred dollars buying another brand's mid-size condenser dryer. The staff complained about drying times and "burned up the motor" in one year. Although still not officially a "commercial" solution this heat pump dryer is far more robust and (with the speed mode) dries in reasonable time. It does have a secondary filter that must be cleaned every 5 or so loads (easy to do). The staff really likes this dryer and the load-and-go feature of the washer it is stacked with.

I have had this dryer for just over a year (warranty ended) and of course an issue begins. Before I get into that, just a few general comments on this dryer. First, it does take considerably longer to dry clothes but uses less electricity. It does however put a lot of humidity into the air meaning moisture on the windows in winter and extra warmth in the summer. It’s a bit more work than a regular dryer in that there are two filters to clean and while the lower one is recommended to be cleaned every 5 loads, doing that led to lint getting past the inner screen and stuck to the heat exchanger tubes and a musty smell so it now gets cleaned very laid and left out of the dryer so the inside can dry and not smell. And this leads me to my largest and show stopping issue had I known about it. The screen between the second filter and the inside of the dryer CANNOT be removed to allow for cleaning without essentially taking the dryer apart (screen visible in the picture below). Whirlpool recommends a professional cleaning every two years adding unnecessarily to cost of what is already a VERY expensive dryer. Now after 14 months, water is leaking out of the dryer under bottom beneath the second filter area and pooling under the dryer. The thing is perfectly level and the rear fan perfectly clean. So I either put up with water on the floor or inside my pedestal drawer every load or call a repairman who probably has no clue how to deal with a heat pump dryer. It’s an interesting dryer but poorly executed so I would avoid it in favour of a regular vented model if at all possible…something that can be easily kept clean and not need a professional to dismantle it…which could have been solved if the inner screen was removable.

In year two with this dryer. Enormous amounts of lint, so much that despite cleaning BOTH filters after every cycle the screen behind the secondary filter has become clogged such that it takes a very long time to dry loads now. The humidity in the house when the dryer is running sky rockets, which I guess I knew going in, but its unbearably hot in the summer. Don't count on getting to use it more than once in an evening if its near any sleeping areas. I appreciate that the dryer has a much smaller footprint, but its disappointing.

One year of use. It is very slow at reducing moisture (not drying) clothes. Usually a cycle takes about 1.5-1.75 hours, but clothes are still damp, so you need to put the dryer on again. I have a new high spin washer - the clothes are not too wet/damp going in! Then there is the maintenance - be prepared to clean two filters every time, and clean the metal screen in front of the evaporator coil. I dont know what to do about link building up on the evaporator coil - this is a hazard to the actual heat pump..... heat pumps need airflow to operate without damaging themselves. I would never buy again. Whirlpool should refund everyone who bought these pieces of junk.