| AVShop |
Restocking Fees / Return Eligibility |
| Category |
Return Period |
Un-opened |
Opened |
| All products |
30 Days |
0% |
15% |
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
Seller Exceptions
Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music or parts (replacement, repair or item components) - these products are final sale. Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
Return shipping will be paid by seller for all cases where product is defective or damaged. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following
information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
