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Customer Reviews

Panasonic 3-Handest DECT 6.0 Cordless Phone w/ Answering Machine (KXTGC253CB) -Black -Only at Best Buy

Ratings

3.8

Average rating based on 82 reviews

Rating Breakdown

37 reviewers rated this product 5 stars.

22 reviewers rated this product 4 stars.

8 reviewers rated this product 3 stars.

3 reviewers rated this product 2 stars.

12 reviewers rated this product 1 stars.

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Reviewer Recommendation

69%

Of the 54 reviewers who responded, 37 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

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Value:
Ease of Use:

What customers are saying

The product offers mixed performance, with some users finding the phones to be of good quality with clear sound, easy setup, and reliable operation. However, others have experienced issues such as complicated programming, poor speaker volume, and short battery life. Additionally, a few customers reported problems with the construction, including flimsy cradles and malfunctioning screens. The overall consensus is that the product provides decent quality, but the user experience can be inconsistent.

This summary is generated by AI using customer reviews from multiple languages and translated into English.

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  • Customer rating: 1 out of 5 stars

    Old Stock, Dead Batteries

    Reviewed by Joe - July 23, 2020

    I have always like Panasonic products and I think their cordless phones are superior to others. My old panasonic system was over 10 years old and was starting to fail. Bestbuy had a Panasonci system on sale at what I thought was an excellent price. That should have been a clue. When I started it up, I went to set the date - it started at 2014. Very old inventory? Battery in main handset failed within 60 days. My old Panasonic phone batteries last for years. Tried BestBuy to report problem. They referred me to Reliable Parts. They referred me to Panasonic who has closed telephone support line and said to use Support Chat line - which did not work

    No, I would not recommend this to a friend.

  • Customer rating: 2 out of 5 stars

    Not Happy

    Reviewed by Sonya - January 4, 2017

    Well, they work. The sound isn't very loud. Tried to turn it up as loud as it goes, but still not loud. Can't get the call waiting to work. Other directions can't understand them. They aren't clearly explained. They have speaker phone button, But what's the use of that when they don't have anything to hook the phone onto so you can walk around and do things while you talk?The missed call section, you would think it would only list calls you didn't get answered, but it lists everyone that called. Takes forever to delete them. I'd really like to know how to get the call waiting to work. I have the service but the phone won't do it. It shows who is calling, but you can't click into them.


  • Customer rating: 1 out of 5 stars

    Not Good at all

    Reviewed by Kappa - February 21, 2022

    Bought these in May 2021. As of November one handset has a blackened screen and doesn't work. One charging station freaks out and batteries are always dead on 2/3 working handsets. Has to go on boost in basement and doesn't work super well. Had Panasonic before and worked super fine. Tried to use warranty online service and they told me to ship them to a repair shop. Useless in my opinion. Not sure if I can return them to local store because the is a Best Buy exclusive.

    No, I would not recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    They work great, pleased with the products

    Reviewed by Sofia - August 8, 2017

    Not much here to say. The phones work great and the volume was VERY loud when we first tested a few calls (which is good and we were able to lower them - better than being too quiet at their maximum!). We bought these phones for our new house and my fiancé and I are getting married in a few weeks and I've always had good experience with Panasonic phones in the past (I'd had a set dating back from maybe 2007 that lasted us 8 years before we moved homes), but it appears they've improved even more as the years went on. Good settings, easy to navigate, easy to add contacts, and change any necessary settings i.e. ringer, tone, language/date/time etc. I really find no problems with these phones. Plus they work well with our modem and operate on a different speed than our internet, as we chose an internet-based home phone plan, which means it will not cause a problem with our internet connection if we are using the phone at the same time. I just don't like the style of buttons; the type of rubber used on the buttons is very dull and they look very dirty/smoky when the orange light shines through them. The previous buttons had a nicer, cleaner look to them and looked more clear with the light shining behind them. All in all I am satisfied with this product.


  • Customer rating: 2 out of 5 stars

    Connection not clear...static

    Reviewed by Pabby - August 16, 2021

    Bought this cordless telephone as I had a previous Panasonic cordless telephone. I am disappointed that the hand set doesn't stand up like my other Panasonic handset. The bottom of the handset is round unlike the other one. Also, the volume is VERY low even when it is set to maximum. Really disappointed with this product. I will not be recommending this product to anyone.

    No, I would not recommend this to a friend.
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  • Customer rating: 1 out of 5 stars

    Screen of one phone malfuctioning before using once

    Reviewed by Gambler13 - October 6, 2019

    Plus. Delivery was a couple days earlier then expected. Cons. Malfunctioning before I had a chance to use them once. I put in the batteries and plugged them in to charge overnight. The next day I see the graphics on the screen of one of them are messed up. There is black streaky lines running up and down. I ordered them online on Sale. Now I have to take them to a postal outlet that does Shipping. Turns out the place I picked them up at only has Pick Up. I didn't find this out until I'd already gone back with them. The one's that offer delivery are further away and I don't drive. Now I have to find a way to get to one of them. Phones are not on Sale now. I was going to give them another shot so now I have to wait for them to go on again. I thought they would've offered to send me a replacement set when I emailed for a shipping label.


  • Customer rating: 2 out of 5 stars

    Disappointed

    Reviewed by Truly Disappointed - June 5, 2022

    I loved the Panasonic phone I had but it was time to replace it after 12 years so I bought a new Panasonic phone. The service I got at Best Buy was great and the price was reasonable. I was expecting the same quality, but after setting up the new phone I discovered the speaker phone on the new phone works so poorly that it hard to understand what the caller is saying, so I'm returning it.

    No, I would not recommend this to a friend.
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  • Customer rating: 3 out of 5 stars

    Screen graphics messed up.

    Reviewed by Gambler13 - October 24, 2019

    I ordered them when they were on sale for $69.00. Before I could use them and see how they work, I had to send them back. After I charged them for the first time I noticed the graphics were all messed up on one. There was black lines running up and down the screen. Waiting for them to go back on sale for the same price b4 giving them another chance.


  • Customer rating: 5 out of 5 stars

    No caller id

    Reviewed by Chris - April 5, 2018

    Could not get caller ID to work. Talked to panasonic support and Telus (our service provider). Spent at least 3 hrs with them (includes being on hold and testing, retesting, retesting.Etc.) - nothing worked so I am returning the phone. A real disappointing and frustrating experience.


  • Customer rating: 5 out of 5 stars

    No surpises.

    Reviewed by Tom - January 12, 2017

    Everything works as it should. Good Cordless phones.