Customer Reviews
Panasonic 3-Handest DECT 6.0 Cordless Phone w/ Answering Machine (KXTGC253CB) -Black -Only at Best Buy
Ratings
3.8
Average rating based on 82 reviews
Rating Breakdown
37 reviewers rated this product 5 stars.
22 reviewers rated this product 4 stars.
8 reviewers rated this product 3 stars.
3 reviewers rated this product 2 stars.
12 reviewers rated this product 1 stars.
Reviewer Recommendation
69%
Of the 54 reviewers who responded, 37 would recommend this product.
Key Considerations
Averages based on how reviewers feel this product performs.
What customers are saying
This summary is generated by AI using customer reviews from multiple languages and translated into English.
Customer rating: 1 out of 5 stars
Old Stock, Dead Batteries
- July 23, 2020I have always like Panasonic products and I think their cordless phones are superior to others. My old panasonic system was over 10 years old and was starting to fail. Bestbuy had a Panasonci system on sale at what I thought was an excellent price. That should have been a clue. When I started it up, I went to set the date - it started at 2014. Very old inventory? Battery in main handset failed within 60 days. My old Panasonic phone batteries last for years. Tried BestBuy to report problem. They referred me to Reliable Parts. They referred me to Panasonic who has closed telephone support line and said to use Support Chat line - which did not work
No, I would not recommend this to a friend.Customer rating: 2 out of 5 stars
Not Happy
- January 4, 2017Well, they work. The sound isn't very loud. Tried to turn it up as loud as it goes, but still not loud. Can't get the call waiting to work. Other directions can't understand them. They aren't clearly explained. They have speaker phone button, But what's the use of that when they don't have anything to hook the phone onto so you can walk around and do things while you talk?The missed call section, you would think it would only list calls you didn't get answered, but it lists everyone that called. Takes forever to delete them. I'd really like to know how to get the call waiting to work. I have the service but the phone won't do it. It shows who is calling, but you can't click into them.
Customer rating: 1 out of 5 stars
Not Good at all
- February 21, 2022Bought these in May 2021. As of November one handset has a blackened screen and doesn't work. One charging station freaks out and batteries are always dead on 2/3 working handsets. Has to go on boost in basement and doesn't work super well. Had Panasonic before and worked super fine. Tried to use warranty online service and they told me to ship them to a repair shop. Useless in my opinion. Not sure if I can return them to local store because the is a Best Buy exclusive.
No, I would not recommend this to a friend.Customer rating: 5 out of 5 stars
They work great, pleased with the products
- August 8, 2017Not much here to say. The phones work great and the volume was VERY loud when we first tested a few calls (which is good and we were able to lower them - better than being too quiet at their maximum!). We bought these phones for our new house and my fiancé and I are getting married in a few weeks and I've always had good experience with Panasonic phones in the past (I'd had a set dating back from maybe 2007 that lasted us 8 years before we moved homes), but it appears they've improved even more as the years went on. Good settings, easy to navigate, easy to add contacts, and change any necessary settings i.e. ringer, tone, language/date/time etc. I really find no problems with these phones. Plus they work well with our modem and operate on a different speed than our internet, as we chose an internet-based home phone plan, which means it will not cause a problem with our internet connection if we are using the phone at the same time. I just don't like the style of buttons; the type of rubber used on the buttons is very dull and they look very dirty/smoky when the orange light shines through them. The previous buttons had a nicer, cleaner look to them and looked more clear with the light shining behind them. All in all I am satisfied with this product.
Customer rating: 2 out of 5 stars
Connection not clear...static
- August 16, 2021Bought this cordless telephone as I had a previous Panasonic cordless telephone. I am disappointed that the hand set doesn't stand up like my other Panasonic handset. The bottom of the handset is round unlike the other one. Also, the volume is VERY low even when it is set to maximum. Really disappointed with this product. I will not be recommending this product to anyone.
No, I would not recommend this to a friend.Customer rating: 1 out of 5 stars
Screen of one phone malfuctioning before using once
- October 6, 2019Plus. Delivery was a couple days earlier then expected. Cons. Malfunctioning before I had a chance to use them once. I put in the batteries and plugged them in to charge overnight. The next day I see the graphics on the screen of one of them are messed up. There is black streaky lines running up and down. I ordered them online on Sale. Now I have to take them to a postal outlet that does Shipping. Turns out the place I picked them up at only has Pick Up. I didn't find this out until I'd already gone back with them. The one's that offer delivery are further away and I don't drive. Now I have to find a way to get to one of them. Phones are not on Sale now. I was going to give them another shot so now I have to wait for them to go on again. I thought they would've offered to send me a replacement set when I emailed for a shipping label.
Customer rating: 2 out of 5 stars
Disappointed
- June 5, 2022I loved the Panasonic phone I had but it was time to replace it after 12 years so I bought a new Panasonic phone. The service I got at Best Buy was great and the price was reasonable. I was expecting the same quality, but after setting up the new phone I discovered the speaker phone on the new phone works so poorly that it hard to understand what the caller is saying, so I'm returning it.
No, I would not recommend this to a friend.Customer rating: 3 out of 5 stars
Screen graphics messed up.
- October 24, 2019I ordered them when they were on sale for $69.00. Before I could use them and see how they work, I had to send them back. After I charged them for the first time I noticed the graphics were all messed up on one. There was black lines running up and down the screen. Waiting for them to go back on sale for the same price b4 giving them another chance.
Customer rating: 5 out of 5 stars
No caller id
- April 5, 2018Could not get caller ID to work. Talked to panasonic support and Telus (our service provider). Spent at least 3 hrs with them (includes being on hold and testing, retesting, retesting.Etc.) - nothing worked so I am returning the phone. A real disappointing and frustrating experience.
Customer rating: 5 out of 5 stars
No surpises.
- January 12, 2017Everything works as it should. Good Cordless phones.