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Customer Reviews

WD My Passport 2TB USB Portable External Hard Drive (WDBYVG0020BBK-WESN) - Black

Ratings

4.7

Average rating based on 3144 reviews

Rating Breakdown

2557 reviewers rated this product 5 stars.

373 reviewers rated this product 4 stars.

77 reviewers rated this product 3 stars.

32 reviewers rated this product 2 stars.

105 reviewers rated this product 1 stars.

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Reviewer Recommendation

94%

Of the 3119 reviewers who responded, 2938 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

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What customers are saying

The product has received mixed reviews. Some users report positive experiences with its ease of use, portability, and reliability. However, a significant number of customers have encountered major issues with the drive's durability and longevity, experiencing failures and data loss within a short period of time. While the product offers fast transfer speeds and good value, the overwhelming number of negative experiences, particularly regarding reliability, suggests it may not be a reliable choice for long-term data storage and backup needs. Customers are advised to consider alternative external storage options that may offer more consistent performance and durability.

This summary is generated by AI using customer reviews from multiple languages and translated into English.

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  • Customer rating: 5 out of 5 stars

    Hard drive

    Verified BuyerReviewed by - January 22, 2021

    [This review was collected as part of a promotion.] External hard drive was easy to install. It took a while to get the down loadable apps to get loaded and installed. As a sidebar the package was delivered in a card board box, no damage but the box in the box was messed up torn and re- taped I was afraid that it was damaged but it was ok.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Very nice

    Verified BuyerReviewed by - December 6, 2019

    [This review was collected as part of a promotion.] Small and compact yet big on storage space. I also purchased a case for protection

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 1 out of 5 stars

    Died on me after 3 months with no warning

    Reviewed by Nicholas - November 29, 2021

    I got this in February and used it to store video files. After 3 months my computer suddenly wasn't able to recognize it when plugged in, and no matter what I did to troubleshoot I wasn't able to get it working. Research online seems to show that WD drives sometimes just do that and it's a manufacturing problem. I have no motivation to wait through their awful customer service system to get a replacement that might just break again. It really sucks since I had some recordings on that drive I can't get back now. Might be fine to use if you have the warranty through Best Buy but don't store anything on this that you care about and can't get back.

    No, I would not recommend this to a friend.

  • Customer rating: 1 out of 5 stars

    Junk

    Reviewed by Frustrated Teacher - May 10, 2021

    This is the third WD Passport I have purchased. The first two worked fine but became glitchy and the files became corrupted so I promised never to get one again. I was in a bind and this was the only T2 drive available at my local Best Buy. I spent hours transferring work files. It seemed to operate fine during this process and the day after. It sat in my desk drawer for month until I needed files again. I just plugged it in and nothing. I shut my computer down, unplugged it, rebooted it and plugged it in - the process I always use - and nothing still. It has stopped working altogether. Nothing. No Drive appears even appears in my files now Garbage.

    No, I would not recommend this to a friend.

  • Customer rating: 5 out of 5 stars

    WD External Hard Drive 2TB - A Good Deal

    Verified BuyerReviewed by - February 6, 2024

    [This review was collected as part of a promotion.] I purchased this drive a couple of months ago to transfer my data from my old PC laptop to my new one. It was a good decision. WD drives are affordable, reliable, and easy to use. This one was just plug and play and didn’t require any formatting to be compatible with my device. The newer solid state drives might be a little faster in terms of loading your data, but this one hasn’t given me any trouble. And it’s a little more affordable than an SSD.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Perfect photo storage

    Verified BuyerReviewed by - May 1, 2020

    [This review was collected as part of a promotion.] I love how small and compact this is. Love that it had options for colors so we can tell mine from others. Holds amazing amount of pictures that I haven’t even scratched the amount and cleared off laptop and phone full of years of pictures. The pictures are the blue one but the black one is great too.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    10/10 would buy again

    Verified BuyerReviewed by - April 22, 2024

    [This review was collected as part of a promotion.] Love it. Easy to use, lots of space, small and can eassily fit in a purse to use when traveling to different properties. Would recommend.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Good small sized drive for backing up data

    Verified BuyerReviewed by - June 3, 2022

    [This review was collected as part of a promotion.] Works well for backing up my primary drive on a Windows 10 desktop machine. It’s a small drive but fits within my limited desk space

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Storage on the go

    Verified BuyerReviewed by - November 7, 2025

    [This review was collected as part of a promotion.] The WD My Passport 2TB External USB 3.0 Portable Hard Drive is a reliable and compact storage solution that’s perfect for backing up files, photos, and videos. It’s incredibly easy to set up—just plug it in and it’s ready to go, with fast transfer speeds that make moving large files quick and effortless. The slim, lightweight design makes it convenient to carry around, and it feels durable enough for everyday use. I also appreciate the built-in backup software and password protection options, which add an extra layer of security. Overall, it’s a great balance of portability, performance, and peace of mind for anyone needing extra storage.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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  • Customer rating: 5 out of 5 stars

    Great for PS4 !

    Verified BuyerReviewed by - April 30, 2020

    [This review was collected as part of a promotion.] Purchased this because I needed more room for my PS4 games. So far so good, easy to use and super sleek. Definitely recommend

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
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