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Customer Reviews

LG 30" 20.2 Cu. Ft. Top Freezer Refrigerator with LED Lighting (LTCS20020S) - Stainless Steel

Ratings

4.5

Average rating based on 3363 reviews

Rating Breakdown

2382 reviewers rated this product 5 stars.

567 reviewers rated this product 4 stars.

146 reviewers rated this product 3 stars.

71 reviewers rated this product 2 stars.

197 reviewers rated this product 1 stars.

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Reviewer Recommendation

91%

Of the 2730 reviewers who responded, 2487 would recommend this product.

Key Considerations

Averages based on how reviewers feel this product performs.

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Value:
Ease of Use:

What customers are saying

The LG top-freezer refrigerator offers a spacious interior, sleek design, and energy efficiency, with many customers praising its quiet operation and overall value. However, some customers have reported issues with the quality and durability of the product, including problems with the plastic components, cooling system, and compressor. The recurring quality concerns suggest this refrigerator may not be as reliable as expected in the long run.

This summary was generated by AI based on customer reviews.

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  • Customer rating: 5 out of 5 stars

    Wonderful refrigerator.

    Verified BuyerReviewed by - June 9, 2021

    [This review was collected as part of a promotion.] This refrigerator is sleek, quite, nice and everything you can imagine! The price is right and you can never go wrong with a stainless steel refrigerator. Honestly this is the best refrigerator I’ve ever purchased. The top freezer works amazing! I am highly satisfied with the quality and space it has. I even decorated it it ;) That’s how in love I am with it!

    Review originally posted on lg.com

    Yes, I would recommend this to a friend.

  • Customer rating: 3 out of 5 stars

    It's ok, but I don't particularly care for it

    Verified BuyerReviewed by - July 9, 2023

    [This review was collected as part of a promotion.] This refrigerator works well enough. I'm unsure if the temp adjust works. When i press it, it doesn't do anything. I have to hold for a few seconds then I can change the temp. However, it always reads "coldest" no matter where i set it. The feeezer controls are in a very inconvenient location at the very back of the freezer. I'm fairly tall and did not see them initially. I had been looking in the places ive seen freezer controls on other refrigerators and couldn't find them. I just happened to bend down and look under the rack and spotted them. Sometimes the fridge makes a weird knocking noise. I'm not sure what that is but its unpleasant. I didnt realize the front of the fridge is not a metal that you can use magnets on. Only the sides are a magnet friendly metal. The freezer holds a good amount, but the fridge space seems small. My old refrigerator was smaller but it seemed to have more room in the refrigerator. Overall, the fridge does what its supposed to do. I would not purchase this again if i need a new one.

    Review originally posted on bestbuy.com

    No, I would not recommend this to a friend.
    Quality:

  • Customer rating: 5 out of 5 stars

    Nice looking and quiet

    Verified BuyerReviewed by - August 2, 2022

    [This review was collected as part of a promotion.] Love it! A great size for a smaller fridge, which of course I need. The only downside is that there is no drawer for deli. Easy fix though. Amazon sells them. It’s quiet and very nice. Well, according to a guest, he said “this is so sleek.”

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:

  • Customer rating: 5 out of 5 stars

    LG refrigerator

    Verified BuyerReviewed by - January 21, 2022

    [This review was collected as part of a promotion.] Beautiful refrigerator , very quiet and cooling is wonderful. Wife loves it and very happy. Delivery guys excellent.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:
    Value:
    Ease of Use:

  • Customer rating: 4 out of 5 stars

    Good basic frig, with high efficiency

    Verified BuyerReviewed by - January 19, 2024

    Installed 12/6/23 Good basic frig, last frig was bottom freezer but didn't like that all newer bottom freezers are drawers. Needed to upgrade my organization to be able to find things while bending over and have done that with clear plastic boxes; fortunately can get frequently used stuff in the door. Not many options for my available space. Like that this is very quiet and seems to hardly ever run. Black exterior fingerprints easily. Have learned to close softly to prevent freezer from "popping" (could not adjust the "pop" out with suggestions to leveling).

    Review originally posted on lg.com


  • Customer rating: 3 out of 5 stars

    Can't level without shims under back corner roller

    Reviewed by - March 14, 2021

    [This review was collected as part of a promotion.] Have been wasting a lot of time trying to figure out how this is supposed to level using only 2 front adjustments. The rear left corner roller cant be lowered so the whole unit rocks from front right corner to rear left corner. Used wood shim same color as laminate flooring under rear left corner to get somewhat level. Very frustrated with this

    Review originally posted on lg.com


  • Customer rating: 5 out of 5 stars

    Ergonomic Sleek Refrigerator

    Verified BuyerReviewed by - September 2, 2025

    [This review was collected as part of a promotion.] I purchased this two years ago as a replacement for my rental. It's perfect for a 700 SF house. It's not bulky yet it provides a good amount of space. Even the top outdoor space was useful for decor or for extra storage. It's definitely a modern looking functional refrigerator. It may not have those fancy doors but this gets the job done. While it felt like I paid a little more, I think it's worth it; especially with how it looks. What I did not like was purchasing the ice maker separately. It was not a headache but all refrigerators today should have them-just my personal opinion.

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:

  • Customer rating: 5 out of 5 stars

    I LOVE EXCELLENT INVESTMENT⁵

    Verified BuyerReviewed by - May 27, 2023

    [This review was collected as part of a promotion.] excellent refrigerator, I love it, before my fruits and vegetables were spoiled before the week, now they take me a long time with my new refrigerator, I would definitely recommend it to everyone I can. I love excellent investment

    Review originally posted on bestbuy.com

    Yes, I would recommend this to a friend.
    Quality:

  • Customer rating: 1 out of 5 stars

    Refrigerator makes sounds like a jackhammer

    Reviewed by - August 18, 2023

    [This review was collected as part of a promotion.] This refrigerator was a given to me a gift, which is sad because it was intended to replace a 25-year old refrigerator that was still working. Right now, after only 18 months, the back of the freezer compartment is making jackhammer noises and the refrigerator compartment is not cooling below about 58 degrees, causing mold to grow and forcing me to throw everything out. I checked to see if there was any ice build-up blocking the vents and everything is clear. I can't believe that LG products are only made to last for 18 months when I can pick up 25-year old refrigerators that are still running. This sours me on their entire line of products.

    Review originally posted on lg.com


  • Customer rating: 5 out of 5 stars

    The LED lighting is Superb

    Reviewed by - December 30, 2020

    [This review was collected as part of a promotion.] I love the huge amount of space on door shelves allowing storage of Gallon size containers and how I am able to fit most of the things I use.

    Review originally posted on lg.com

    Yes, I would recommend this to a friend.