Seller offers $50 shipping fee for standard shipping.
Please allow 3-5 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Large Item Scheduled Delivery (items heavier than 150lbs)
Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.
Seller does not ship to P.O. Boxes
Seller does not ship to the following provinces/territories:
- Territories Remote
Returns can be made within 30 days of receiving your order.
|Bestar||Restocking Fees / Return Eligibility|
|Furniture & Décor||30 Days||0%||10%||20%|
|Mattresses||30 Days||0%||10%||Not Returnable|
|Outdoor Living||30 Days||0%||10%||20%|
Must be unassembled and still in the original packaging. All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 Days
Our biggest problem was delivery. We were advised it will be delivered 'curb-side'. I explained there is no way I could lift a desk on my own but was informed it was company policy. It is totally unacceptable to expect customers (especially older ones) to move a heavy package from the curb to their home on their own. Please note that the delivery man was amazing and this was no fault of his. You need to review your delivery policy or the delivery policy of the companies you order from
from Winnipeg, MB on January 31, 2020
Bestar was great.. The desk quality is good.. Actually above what I thought it would be not being a solid wood desk.. On top panel was damaged in shipping but Bestar had no problem sending me another.. Great service and value.. Shipping was acceptable.. I wouldn't hesitate to buy from them again..
from London, ON on December 7, 2019
The seller was very quick to respond to questions and provide information. The biggest issue was with shipping. They had the incorrect address, which delayed delivery, and they refused to bring it in the house. It wasn't until after my credit card was charged and I received notification it was shipped that I was provided with this information. Had I known, I would have purchased this elsewhere. However, I ended up with a 236 lb box in my rainy driveway while home alone.
from Essex, ON on November 7, 2019