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A Message From Best Buy Canada About COVID-19

To our Best Buy Customers,

The situation that we’re currently facing together is unprecedented, and the well-being of our customers and team members is our top priority. To continue to support your technology needs, we’re adapting some of our operations to keep everyone safe. We've also answered some common questions you might have about Best Buy and COVID-19.

Here’s how interacting with us will be different:

Updated March 27, 2020

Store Hours and Experience

At most of our locations across Canada, we’re offering store-front pickup while our in-store shopping experience is temporarily closed. We’re also offering limited store-front services where available. Our financing program is suspended at this time.

Simply shop online for the items you want, reserve your order in the store of your choice using our Reserve and Pick Up option, then come to the store within 24 hours. We’ve made sure that picking up your items from us will be as safe and efficient as possible by moving our Reserve and Pick Up location to the front of the store. 

For Our Quebec Customers

Currently, all of our Quebec locations are temporarily closed and our Reserve and Pick up service is unavailable.

We’re still here to help. All online orders from BestBuy.ca are delivered right to your doorstep. You can also get remote support from a Geek Squad Agent from wherever you are.

To support our customers, we’ve extended our return policy for eligible purchases to May 1, 2020. If you need additional support, you can contact us by phone or email to get the information you need.

Temporary Store Closures 

Currently, all Best Buy Mobile locations are closed.

If your local store is closed, we’re still here to help. You can get the things you need delivered to your doorstep by ordering online at BestBuy.ca. You can also get remote support from a Geek Squad Agent from wherever you are.

For the most up to date information about your nearest stores, check our store locator.

Ordering Online

We know you’re relying on us to get the products you need. You can still order from BestBuy.ca and have items delivered to your doorstep. 

Please be aware that, for the moment, large items will need our scheduled Out of Home and Building Delivery service. Our trusted delivery partners will continue to follow the protective guidelines set out by public health authorities to ensure the safety of both their personnel but also our valued customers.

In-Home Services

Currently, our in-home services are suspended. Our Geek Squad Remote Support Agents are available 24/7 by chat and phone to support the tech in your home. See the latest updates.

Stay Tuned

New information is available to us every day. With that information, we’re making decisions to support the safety and well-being of our team members and customers, while still delivering the products and services that Canadians need during these challenging times. We will continue to update you here as the situation changes.