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Questions About Your Order?

Want to check on a recent order and track it?

Due to a large increase in shipping volume, we are experiencing delays in delivery time and how soon tracking information is updated. If you’ve already placed an order, follow these easy steps and track your order.

If your tracking information is taking a while to update, know this is normal. Simply check back later for the most accurate delivery information. We appreciate your understanding as our partners do their best to deliver your order on time.

When it comes to returns, you’ve got options.

Looking to return a Best Buy product? You can easily do that at an open store, and online orders can be returned by mail. Take a look at our updated Best Buy products return policy for more information. If you’re looking for information about returning a Marketplace item, please visit the Marketplace returns page.

How to contact us at this time.

Please note that our contact centre is really busy during this challenging time. We apologize for the inconvenience and we're committed to helping you. These are the most efficient ways to contact us right now:

  • If it’s urgent, please try using live chat first.
  • If live chat is offline, please give us a call. We have a convenient call-back feature so you won’t have to wait on hold.
  • If it isn’t urgent, feel free to email us. Please note: it’ll take 5 to 7 business days for us to reply due to the high contact centre volume.

Are you missing emails from us?

If you’re not seeing our emails in your inbox, please check your junk or spam folder in case they end up there.