Updates on Geek Squad support and services
Geek Squad Remote Support
Our Remote Support team continues to be available 24-7 by Chat and Phone to support the technology in your home. As always, our Geek Squad Home and Business members have unlimited Remote Support privileges included in their membership. We also welcome new Clients who can access Remote Support on a pay-per-use basis or by becoming a member. You may experience longer wait times due to high demand; we are adding Agents to expand the number of Clients we can support.
Chat with one of our remote Agents and get your tech questions answered and problems solved 24/7. They can remove viruses, help setup your new device, and much more!
Geek Squad Protection
We continue to support our Clients with who have a claim on their Geek Squad Protection plan. Please contact 1.800.GEEKSQUAD for the most up-to-date details and to submit your claim.
In-Store Geek Squad Computer Repair
We continue to offer computer repair services at most Best Buy stores. A Geek Squad Agent will meet you at the door, take your device inside and contact you by phone immediately for additional details on the problem with the device. The Agent will then troubleshoot and provide an initial estimate of cost. If you approve, we will perform the repair and ship your device to your home. If you decide not to proceed, the Agent will bring your unit back to the front door for you.
If you have recently brought a device into a store for repairs, and that store is now closed, do not worry—your item will be shipped to your home when repairs are complete. For the most up to date information about your nearest stores, check our store locator.
In-Home Geek Squad Installation and Repair
For the safety of our customers and Agents, and in observation of physical distancing guidelines, all Geek Squad in-home installation and repair service is temporarily suspended—but our agents will be happy to assist you 24/7 through remote support.