Advanced Skyline Technology Ltd.
Seller offers free standard shipping on all orders.
Please allow 2 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Returns can be made within 14-30 days of receiving your order.
|Advanced Skyline Technology Ltd.||Restocking Fees / Return Eligibility|
|Computers (Laptops & Desktops)||14 Days||0%||10%||15%|
|Blank Media, Computer Components, Portable Storage, Batteries, Office Supplies, Ink & Toner||30 Days||0%||Not Returnable||Not Returnable|
|All other Computing & Home Office||30 Days||0%||10%||15%|
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
All returns MUST be labeled with a valid RMA number (issued by AST) and AST ID. NO hardware returns will be accepted without a valid RMA number. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. AST may test computers that are returned because they didn't start when and impose a customer fee equal to 15% of the product sales price if the customer misrepresents the condition of the product. All of AST's computers offer 1-year warranty. Warranty for all other products excluding computers (desktops or laptops) may vary. Our warranty is designed to provide peace of mind for customers, letting them know that we have not forgotten them after their initial purchase, and that they will be under our precise care. Under the terms of your AST warranty we will fulfill your requirements as best we can, with our exceptional customer service, to minimize any disruptions that may occur. NOTE: Laptop battery warranty coverage is limited to 90 days.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Seller was very good about answering any questions before I made my purchase. Purchase was handled very quickly and efficiently, delivery arrived in the expected timeframe. Item was exactly as described and expected. I wouldn't hesitate to deal with seller again in the future.
from Delta, BC on February 11, 2020
This was supposed to be a Grade "A" machine 1. The keyboard keys keep sticking down on the top right of the keyboard 2. I can see two small burn marks on the screen as I boot up the machine 3. The changing cable they sent does not charge the machine, I have been swapping it out with my other Lenovo charger Please resend charging cable that works, only two-pronged if possible Thank you John
from Kitchener Ontario on February 10, 2020
from Toronto, ON on February 3, 2020