Advanced Skyline Technology Ltd.
Seller offers free standard shipping on all orders.
Please allow 2 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Returns can be made within 14-30 days of receiving your order.
|Advanced Skyline Technology Ltd.||Restocking Fees / Return Eligibility|
|Computers (Laptops & Desktops)||14 Days||0%||10%||15%|
|Blank Media, Computer Components, Portable Storage, Batteries, Office Supplies, Ink & Toner||30 Days||0%||Not Returnable||Not Returnable|
|All other Computing & Home Office||30 Days||0%||10%||15%|
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
All returns MUST be labeled with a valid RMA number (issued by AST) and AST ID. NO hardware returns will be accepted without a valid RMA number. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. AST may test computers that are returned because they didn't start when and impose a customer fee equal to 15% of the product sales price if the customer misrepresents the condition of the product. All of AST's computers offer 1-year warranty. Warranty for all other products excluding computers (desktops or laptops) may vary. Our warranty is designed to provide peace of mind for customers, letting them know that we have not forgotten them after their initial purchase, and that they will be under our precise care. Under the terms of your AST warranty we will fulfill your requirements as best we can, with our exceptional customer service, to minimize any disruptions that may occur. NOTE: Laptop battery warranty coverage is limited to 90 days.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 days
Service was quick. Issue was taken care of.
from Abbotsford, BC on March 13, 2020
Received the laptop very quickly and was in perfect condition! Only had an issue with the battery life, but after contacting them they responded very quickly and sent me another one! Very happy with my purchase!!
from Crysler, ON on March 13, 2020
I received the heaviest laptop I've seen in my life, it's more like a desktop. The weight of it should have definitely been mentioned since how importable it is beats the purpose of a laptop. Additionally, brightness buttons on the keyboard don't work, and the screen completely shuts off when tilted. When I contacted to return the item, they said they would cut 10% off and I would have to pay for the shipping. Overall, bad customer service, item not as described, defected.
from Red Deer, AB on March 12, 2020