Seller offers free standard shipping on all orders above $149 for Ground Regular Shipments.**In the event that product is unavailable, you will be refunded within 48 business hours.
Seller does not ship to P.O. Boxes
Seller does not ship to the following provinces/territories:
- Nunavut Remote
Returns can be made within 30 days of receiving your order.
|Gadgets Source||Restocking Fees / Return Eligibility|
|Headphones and Earphones (all types)||30 Days||0%||10%||20%|
|Home Theatre Audio||30 Days||0%||10%||20%|
|Portable Audio||30 Days||0%||10%||20%|
|Cell Phones, Smartphones & Wireless Devices||30 Days||0%||10%||20%|
|Cell Phone Accessories||30 Days||0%||10%||20%|
|Tablets, iPads & eReaders||30 Days||0%||10%||20%|
|Virtual Reality Headsets (Oculus Rift, PlayStation VR, etc.)||30 Days||0%||10%||20%|
All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you received your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 Business Days.
Warranty Policy for ReCertified, Refurbished & Open Box Products
All of our refurbished products have undergone a thorough software and hardware inspection to ensure you are receiving a fully functional product. We stand by the refurbished products we offer and want our customers to feel confident in purchasing our products. Therefore, we offer a warranty to cover the rare, unforeseen circumstances when the product is not fully functioning after purchase for a minimum of 90 days (or more, depending on the product).
The warranty we provide covers issues related to software or hardware malfunctions such as the camera or charging port not working. Our warranty does not cover malfunctions related to physical damage, water damage, or software modification problems such as jailbreaking or rooting.
If you have any warranty issues, please contact us through the “Contact Seller” button when you log into your order details on BestBuy.ca. You will need to provide both:
- A description of the issue you are facing
- The IMEI or Serial number of your product
Afterwards we will provide a prepaid return label to inspect your device so we can determine if it needs to be repaired or replaced. If there are no issues or the issues can’t be replicated, the order will be sent back to you and you will be responsible for the delivery fee of the shipping to and from our repair facility.
I bought an iPhone 8 plus from them back in January. Their shipping was fast. The product was nice and clean when I first received it. However, one month later, the screen shows some weird glitches, and the left edge of the screen does not work properly (I cannot click nor slide on the left edge of the screen, it does not pick up any inputs). I am almost certain that this phone was damaged severely (at least the screen part), and they replaced the screen with some hidden/potential issues left.
from Toronto, ON on June 1, 2021
Need a new phone, speaker is shot and the operating system isn't working.
from Lacombe County, AB on May 26, 2021
I’m happy for the most part with my refurbished iphone 10. I do have 1 glitch, or at the least problem with it. Sometimes (which is at least once a day, sometimes more) the screen freezes up on me and I have to click the screen off and on again with the single button on the right side of the screen before it will work again. Why does this happen?
from Sherwood Park, AB on May 22, 2021