City Chef

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Open since 2003, CityChef.ca  a 100% independently owned Canadian Company, began with a simple concept - to offer our customers high quality, innovative kitchenware with the added convenience of shopping right from your home or office; ultimately allowing you more time to do what you like best. We do our utmost to ensure your order goes out as quickly and safely as possible to your destination. 

Shipping Cost

Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.

Please allow 1-2 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Other important information

Rural or remote geographical locations are subject to extra shipping charges

Returns can be made within 30 days of receiving your order.

City Chef Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Kitchen & Dining 30 Days 0% 10% 20%

All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 days

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