Seller Shipping Policy
Shipping costs are dependent on your order and your shipping location. Add the product to your cart to get your shipping estimate.
Please allow 2 business days from the date of order for your product to ship.**In the event that product is unavailable, you will be refunded within 48 business hours.
Large Item Scheduled Delivery (items heavier than 150lbs)
Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.
Seller Return Policy
Returns can be made within 14-30 days of receiving your order.
|Canadian Hub||Restocking Fees / Return Eligibility|
|Air Conditioners||14 Days||0%||5%||10%|
|All other products||30 Days||0%||5%||10%|
Must be unassembled and still in the original packaging. All returned products must include original packaging.
Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.
To request a return
Please contact the seller directly from your Order details page, and provide the following information:
- Web ID (8-digit number) & product description
- Number of items to be returned
- Date you recieved your product
- Condition of product
- Condition of packaging
- Reason for return
All refunds will be processed within 4 Days
The experience could have been better. When ordering, the website had a glitch, I ended up ordering 2 of the same item. There was an insert in one of the package that gave me an email to to contact. They advised me how I could return the duplicate product. The second issue was that they sent me the wrong item. I ordered one item in duplicate. It was not correct. I again had to contact them in order to find how to return a incorrect order. They had a chat line which made things faster to fix.
from Dartmouth, NS on July 15, 2019
The air conditioner that I ordered arrived on time.
from Richmond, BC on July 10, 2019
I don’t' know where is my item. Still I'm waitin.
from Toronto, ON on July 9, 2019