Based on 14 ratings

FurnitureMattressDirect is the premier one-stop shop for all your furniture, mattress, and area rug needs. Our confidence stems from genuinely caring about our customers and is based on years of experience in the industry. Furniture Mattress Direct has always been Canadian owned and operated and has grown to become Canada's most popular source for quality home furnishings, with the best selection and prices on furniture, mattress sets, area rugs and accessories that you can find anywhere!

Shipping Cost

Seller offers free standard shipping on all orders.

Please allow 2 business days from the date of order for your product to ship.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Large Item Scheduled Delivery (items heavier than 150lbs)

Delivery Method

Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Seller does not ship to the following provinces/territories:

  • PEI Local
  • PEI Remote
  • Territories
  • Territories Remote

Returns can be made within 30 days of receiving your order.

Furniture Mattress Direct Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Bedding & Bath 30 Days 0% 10% Not Returnable
Furniture & Décor 30 Days 0% 10% Not Returnable
Kitchen & Dining 30 Days 0% 10% 20%
Mattresses 30 Days 0% 10% Not Returnable
Outdoor Living 30 Days 0% 10% 20%
Home Office Furniture 30 Days 0% 10% Not Returnable

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you recieved your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 business days.

Seller Feedback

  • The item that i received is defective and damage , now im still waiting for the item to return and refund, and we have only small space apartment for this huge box, please respond immediately,


    from Victoria, BC on January 11, 2020

  • Horrible experience. Delivered the wrong couch and the delivery guy would not take it back. After numerous emails the shipping company called and said they couldn't pick it up because they have a one man crew and he cannot do a couch by himself. Am now sitting with three large boxes in our living room and will probably be like this for the Christmas holidays.


    from Timmins, ON on December 19, 2019

  • The experience was mixed. The shipping company apparently lost one of two boxes. However Sheila at customer support resolved the issue. It was good to talk with a real person who knew what to do. I got the second box in a timely manner on a resend with another shipping company. I haven’t opened the boxes yet. I hope pieces match! Sheila’s help was timely, supportive and heartening 🙂👍👍


    from New Minas, NS on December 17, 2019