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First Brands

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First Brands Inc. was established in Montreal, Canada with a clear strategic direction which is to offer our consumers an exciting assortment of high quality and competitively priced Home & Kitchen Products that meet their needs and they can use daily with convenience and joy. We source our products from very reliable and reputable suppliers and manufacturers around the world. The management team in our company has more than 35 years’ experience in the field of consumer goods not only in Canada but also in many other countries and markets. Our objectives are:
• Be competitive in terms of quality and value.
• Provide the best service to our consumers and trade partners.
• Work responsibly towards our society and environment.

Shipping Cost

Seller offers free standard shipping on all orders.

**In the event that product is unavailable, you will be refunded within 48 business hours.

Large Item Scheduled Delivery (items heavier than 150lbs)

Delivery Method

Product will be delivered outside your home for all shipping areas.
Recycling of your old item(s) is not included with delivery.
Assembly of the delivered product is not included.

Shipping Restrictions

Seller does not ship to P.O. Boxes

Seller does not ship to the following provinces/territories:

  • Newfoundland/Labrador Local
  • Newfoundland/Labrador Remote
  • Territories
  • Territories Remote

Returns can be made within 30 days of receiving your order.

First Brands Restocking Fees / Return Eligibility
Category Return Period Un-opened Opened/Unused Opened/Used
Kitchen & Dining 30 Days 0% 10% 20%

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs will be paid by the seller for all cases where the product is defective, damaged or incorrect. For other cases (e.g. you changed your mind), you will be responsible for this cost.

To request a return

Please contact the seller directly from your Order details page, and provide the following information:

  • Web ID (8-digit number) & product description
  • Number of items to be returned
  • Date you received your product
  • Condition of product
  • Condition of packaging
  • Reason for return

All refunds will be processed within 4 Business Days.

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